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Auto Body Repair reviews in Astoria

  • F
    The man that runs the shop is a complete lunatic. A man brought his car there that I was paying for out of pocket for hitting his front panel. Not only was I not told that you can only pay cash for Services, therefore I would���ve shown up with a credit card not knowing that I would have had to go to the bank, I was first told that I wasn���t supposed to have been allowed to use my card for the deposit that I left, As he wasn���t there at the time. Then when I asked if It was only cash he said you could only use a credit card for the deposit. This was completely opposite of what he just said. This man���s name is Roman. From the very beginning he was the rudest man that I ever dealt with at a business. He was not just rude to me but he was rude to the man whose car I was paying for. When I came down to pay, all I asked for was the bill. Roman said that I already had the bill. What I had was called a preliminary estimate, it was given to me at the time that I left the deposit. I received some paperwork that itemized what he would be doing, obviously in the future that said at the top that it was a preliminary estimate. For my own records I wanted to show that I had paid in full. I wanted a final bill! Imagine if I had wanted to ask questions about the bill, he would���ve freaked out on me as I believe he might be suffering from multiple personality disorder. Not only am I a woman but I���m a nurse and in my scrubs and this man is screaming at me. What man screams at a woman like that. He refused to give me a bill continuing to say that the preliminary estimate was the bill. Finally he agree to give me a final bill. It appeared he had no idea what he was doing. He told me that I owed him $2200 on a text earlier. When he gave me the final bill he gave me the preliminary estimate and changed the title to final bill. He added $356 on it because he said he had been giving me a discount but now he was no longer giving me a discount, All because I wanted a final bill. I asked him for a receipt that said I paid in full the $2200 would he finally agreed to take, however he said not until I give him the $2200. When I went to give him the $2200 he continued to say rude things to me carrying on. I continued to say I did not know what I did to him that every other place I���ve been to gives you a final bill to sign and all I asked was for the final bill and he would not give it to me. Why he couldn���t do that in the first place I do not know. I asked him if he found something wrong with the car and had to charge the person more than the preliminary estimate would he do it? And he said yes. He then became raising his voice to me and in return I raised my voice to him. He then kicked me out of the shop and refused to take any of my money. Since I needed to get the guy his car back I called the man and had him go in to talk to Roman. This man Roman refunded me on my credit card for the deposit and said that he would only except $2700 in cash. I had to go back to the bank to take out an additional 500 and then give it to the man who���s car I was paying to fix. It was the only way we could settle this issue with this gigantic man baby. Roman would not answer any questions throughout the process to the man whose car was brought in and would flip out if I asked him any questions as well. I never write on yelp. This is probably my first review, But I could not let this go. I was in absolute shock. Do not give this man any of your business. The man that got his car back said that he believed that the reason Roman gave me an issue was because he re-used a part that he said he was going to buy new. I repeat do not use the shop. There are so many others out there, that treat their customers with respect. He is the rudest, most unprofessional owner I have ever dealt with in my life. Beware!!!!!
    - Deirdre M.
  • A
    I highly recommend Superior. All the guys are super nice, knowledgeable, and most importantly, honest and patient to explain things to non-car people like myself. Dominick is a real car psychologist, and gives needed therapy to skeptical car owners like myself, restoring my faith in some mechanics who I thought were all crooks. After some horrible experiences at other garages, and one or two telling me I needed $1000-1500 worth of urgent repairs on my car, I'm glad I was lucky enough to find Superior through Angie's List. The guys did a free courtesy check of most of the vehicle, and kept the labor costs to a minimum with just a half-hour inspection that confirmed that the car is actually in fine shape. They were honest to a fault and pointed out that none of the repairs recommended by the others were actually necessary. In one case, it was actually even a lie by the other garage. When they found a faulty wire to one of the reflectors, they soldered it for me on the spot, with no charge. I will definitely go back to Superior for all my car work.
    - Nicholas R.
  • A
    The job went beautiful and excellent. They get the work done on time.
    - David E.
  • A
    Louie has always taken good care of our car and given us honest appraisals and fair costs for repairs. We've been very happy with his work.
    - Linnea K.
  • C
    Not impressed.
    - Eric T.
  • A
    Very pleased.
    - Avner A.
  • A
    They are great.  Overall they were excellent.
    - Sarah C.
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Auto Body Shops in Astoria

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