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Moving reviews in Ancramdale

  • D
    Arnoff Moving & Storage
    This was years ago so maybe the company has changed hands or is under different management. Still, the experience taught us lessons about moving that have served us well in selecting subsequent moving companies.
    This was our first major move after having children. What a Nightmare!
    Our household contents were packed and loaded into a truck and we were told would be delivered in a couple of weeks. We arranged for temporary housing in Halifax and planned to do some minor repairs to our new home while waiting for our goods to arrive. What we didn't know was that all of our goods were to be unloaded in the Arnoff warehouse and that independent drivers and quot;bidand quot; on loads they want to take. Silly of us to think that the truck we saw loaded was going to be the one we saw unloaded at our new home? Apparently Arnoff had trouble finding a driver to take the load (or to take it at a price Arnoff was willing to pay.) After much stalling, Arnoff finally admitted they were having trouble finding a driver interested in taking the load. When the shipment was and quot;lateand quot; according to the terms of the contract, we purchased some clothing, some kitchen supplies, some air mattresses and as I recall some folding chairs and table. These expenses were eventually deducted from our bill. Eventually, a driver was found and we got our things weeks late. That driver was great and explained to us how the system of drivers and quot;biddingand quot; on loads worked.
    Lessons learned: Make sure the driver doing the loading will be the one unloading at the destination. Read the contract! What are the specific terms if the shipment is delayed or items damaged? Are there extra charges not included in the quoted price? Extra fee for carrying items up stairs? and quot;Gratuitiesand quot; for people along the way? (In New York City, it is often beneficial to and quot;TIPand quot; building supers and doormen to arrange for a parking space to be available for the truck near the building, and that the freight elevator is available.) If the moving crew goes into overtime, who pays? Make sure you know your rights under that contract, and if you don't like the terms find another carrier! Whatever the terms, be prepared with extra cash to cover unanticipated expenses. If credit is tight, maybe talk with your credit card company about raising your credit limit to cover moving expenses. Start packing well ahead and take the time to wrap and pack your personal treasures yourself. There are also services run by individuals who will help you organize and pack these items properly. Carry essential items (like coffee pots) with you!
    On our subsequent move back to the U.S. two years later, we hired a great driver through a local agent. We confirmed that he was the one driving our load to the U.S. and we had a firm load and departure date. Load one day, depart early am the next. He had one assistant who travelled with him and hired two locals to do the heavy carrying. The driver loaded and secured the truck personally. And, he unloaded the truck personally at the destination.
    I dread the idea of moving again, though we surely will at some point. I'm not a hugely organized person, but this is one adventure where thorough preparation might make the whole process bearable. Read up on the latest scams pulled by moving companies and their employees. There are outright crooks and there are good and honest people in the business. Things go wrong even with the good and honest. The question is, what happens when things go wrong?
    To be clear, I am NOT suggesting that Arnoff is a dishonest company or that its employees are crooks!! I think they could have been more candid about the challenge of finding a driver to haul the load. And, to be fair, it could have been worse! I don't remember all the details, but we were compensated for many of the additional expenses, and the driver they eventually found did do a great job.
    - Douglas C.
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Moving Companies in Ancramdale

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