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Recent Upholstery Reviews in Allegany

  • A
    This is a family business, in at least the 3rd generation. We are thrilled with the results of this project, especially when it is so hard to find someone to do such quality work nowdays. I spent time looking through samples and took books home to choose. Once I had decided, Carol Ann called and checked on availability. Robert told me in advance that he was booking about 3 months out and that was very accurate. I paid a deposit to order the fabric (and make sure it didn't disappear). I checked the fabric against the samples when it came and all matched. I was a very fussy customer and communicated to Robert how I wanted exact details and he complied (even if sometimes degrudgingly). We brought one piece at a time, so that we were not without furniture and did one piece after another once he started. We chose the firmness we wanted for cushions. If you have worn furniture that has "good bones" this is the way to go. We could not have bought furniture of this quality.
    - Donna K.
  • A
    Havenhouse Upholstery
    I rated the cost as N/A because we did not shop around; I chose this vendor because he was highly rated on Angie's List, but do not know how his bid and final costs compare to others. We had 6 wooden dining room chairs which were my grandmother's (so at least 60 years old, as she died at 90ish); wooden backs, seats worn through and what appeared to be kapok stuffing falling out here and there. Not particularly good quality chairs I don't think, but of sentimental value to me. We also had another, nonmatching wooden chair which I wanted reupholstered in a matching fabric. All had dings and scratches and occasional loose joints, and we had put sticky felt on the bottoms of the legs to avoid scratching our dining room floor. I telephoned to ask if he could do the job, phone was answered promptly and pleasantly by Mr. Hayden himself, appt made for us to bring chairs to him the following day (a Saturday in early June 2013). I did not have upholstery cloth picked out, he said fine to get it elsewhere (he could tell us how much needed after seeing chairs) or he had some we could look at. Address he wanted chairs brought to was different from that listed as Havenhouse Upholstery on Google (it appears on Google as Havenhouse all one word); appeared to be his home when we got there. He had a furniture-filled workshop in his back garage which is where we dropped off the chairs; he had about a dozen different rolls of upholstery cloth of different patterns/fabrics in the back of his minivan and we chose one we liked from that selection (I am perfectly happy with what we chose, but do not consider myself a picky shopper in matters of style -- durability and stain resistance more important as we have kids, and he recommended some of what he brought as more durable than other fabrics, we chose from those). Estimate was $575 for reseating/upholstery/stain guarding and $200 for repairs to chairs (he said refinishing was not recommended for chairs like these, and that was not our focus anyway), paid by check $250 deposit. He said it would take several weeks. Late June I called to check and let him know we would be unreachable for a week, he said he was almost done. As arranged he called me after we returned to arrange pickup, appt made for next day. He stated repairs had been more extensive than estimated and would be an extra $75 (I made no quibbles). Place to pick up was another different address. I had to call to confirm address twice (trouble entering into GPS) but each time Mr. Hayden answered right away himself and was immediately helpful. and quot;Haven House Upholsteryand quot; or similar not seen on signage of building at that address when I arrived so I phoned; he drove to where I was (took 1 minute) and led me back to a storage unit containing a workspace and lots of furniture including our chairs. He helped me load up and I paid remainder by check to him personally, receiving receipt with both Haven House Upholstery and his name at the top which lays out work done nicely but does not include tax line (I have to assume sales tax was included in the price). Quality of the work: seats look great, very comfortable to sit on with good firm/soft balance for both me (short and fat) and husband (tall and thin), fabric fits tightly and is beautifully folded over corners and evenly trimmed underneath, a lot better than the original seats even before they wore through. The fabric we chose had a herringbone pattern which would show minor faults in alignment easily and this was perfectly aligned on each chair. Wood had greatly diminished ding/scratch appearance, still present (as expected) but have to look a lot harder to find them. Joints very stable now, no leaked glue visible (if he used glue; I didn't ask how he made repairs). Unasked, he had replaced the sticky felt pads under each chairleg with the same color and thickness we had used. Overall, I am very pleased with the work quality. Timing and what would and could not be done was all accurately explained in words I could understand. Cost was a bit more than original estimate but I believe the chairs deserved this as he hadn't tested the joints a lot before making his estimate, and this is not a visible problem. I had expected more of a storefront experience given the name and quot;Havenhouse Upholsteryand quot; but reaching and dealing with Mr. Hayden was easy at all times. My only concern is the lack of evidence of having paid sales tax on the receipt, which I did not notice until I got home. I would use him again if needed; he seems to be a real craftsman who cares about quality and that is well worth putting up with a slightly less-than-slick business demeanor.
    - Susan S.
  • A
    Looked better than the original upholstery. Fair price and completed as promised in a very reasonable timeframe.
    - Joan L.
  • F
    The phone number for this service provider was out of service.  I could not make contact with them.  They may be out of business.
    - lois b.
  • F
    Lakeland Upholstery Inc.
    During the Fall of 2014 I hired Lakeland Upholstery to upholster  two 1950's chrome and vinyl kitchen chairs. I had their assistant Jess look at the chairs and quote me a price. Jess informed me to remove the two seats and backs from the  frame of the chairs. Jess stated to me, " This will be an easy job since the backs and seats screw onto the chrome frames." In December of 2014, Lakeland Upholstery called and said the backs and seats were done for the chairs. I picked them up and paid the bill of $178.00.Upon inspection of the work I noticed they had drilled and bored out two large  holes into the wood frame of each  chair back. I asked the upholstery shop," Why did you drill these holes?" The man who upholstered these chairs started screaming at me and  stated, "The backs slip over the chrome frames of the chairs." I stated to him, They always screwed on from the back of the chrome chair frame. He stated to me, "Wait a few minutes and I will fix them!" As he was repairing the chairs he shouted out to me, "You can shove these up your a**!"  When he returned with the chair backs, they now had staple marks across the lower bottom as well as pulling and tearing of the stitching. I contacted the owner, Larry, to fix this problem . However, the chair backs were never fixed correctly and the structural integrity of the backs were ruined  due to the large holes they drilled into them. As a consequence I had to file with the Small Claims Court of Lakewood NY. I won my case on January 22, 2015. I was awarded a judgement in the amount of $188.45 by the Honorable Judge, Lyle T. Hajdu.  However,  Lakeland Upholstery has never paid me a dime! I contacted the owner, Larry on April 13, 2015 via telephone. Unfortunately, he slammed the phone in my ear. An hour latter, Larry called my home and stated he would put a check in the mail that week. The check never arrived via postal mail. Please use extreme caution when hiring these people. I have never been so degraded! It was truly a humiliating experience!
    - James T.
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