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Roofing reviews in Alden

  • A
    Black Rock Roofing
    They showed up promptly. Did the garage with attached patio room in one day. It is almost the same size as our house. Jeremy the foreman was great. He answered all of our questions and concerns. The crew worked hard and did a good job. They did the house the next day. Unfortunately they were short tiles and had to come back the next day. They did a great job with cleanup. The gutters were subcontracted out . The came a few days later. Done in one day and did a good job. We are happy with it.
    - Debbie S.
  • A
    Switala Berner Construction
    Very well. David Berner and the crew were very professional and courteous. I needed additional items repaired and Dave was willing to complete that work while they were on site. I am very satisfied with my roofing and gutter project.
    - jeanne g.
  • A
    From proposal to completion of the job, it went very well. Initial quote by Dimitry was in line with two others. I did ask them to upgrade me to a better roofing shingle at no additional charge and they accomodated my request. Quote was done in February, I wanted to delay the job until better weather. Scheduling of the job once we got into April was not a problem. In fact, I was surprised to get it scheduled within a week of calling them. On the day of the job, they started on time and managed to complete a complete tear off and installation of new roof within one day. I was impressed with their organization and supervision. One of the owners stopped by a couple of times to make sure the job was going well and ensure they had the materials and equipment to complete the job on time. They did fix some other items like opening up soffit vents that were not installed previously in the long ago past before I owned the home. They also fixed a problem with lack of support under the sunroof (another problem I got when I took ownership). They also installed a vent outlet for one bathroom that was vented only to the attic and realigned the vent on another bathroom ventilation fan. The crew was very diligent with cleaning up. I've found only a few nails in odd places. Very good considering the amount of material they tore off. I would gladly use them again and recommend them highly to anyone else.
    - Allan K.
  • A
    Storm Roofing Inc
    Tom was prompt in calling me when I first started getting prices. He came out to the house and we walked the roof. He was very knowledgeable and pointed out some concerns and we discussed several options. His price was very competitive and included all work necessary to completely do the job including providing the new skylites. After I agreed to go with him he quickly scheduled a date that was contingent on good weather. He was in constant communication with me through the whole process from the time we first talked to completion of the project. On the day of the job, him and his crew arrived on time and quickly went to work as they tarped off the house in preparation for removing the old shingles and any bad plywood. They worked straight through until the job was completed and then removed all debris. I was impressed on how they all worked together and how quickly they completed the job including a thorough clean up. I would definitely use Storm Roofing again and would highly recommend them.
    - Jeff K.
  • A
    They were prompt and the two men who came out were very courteous and friendly. They explained what they were going to do and did in a professional manner. Would highly recommend them. A+ in my opinion.
    - Ronald H.
  • A
    On time, very professional, knowledgeable. Gave me fair estimate on repairs. The repairs can hold off till I replace the roof in a few years. Sealed around pipes ect. I will definitely use them when it's time to replace the roof.
    - Douglas M.
  • D
    Called to arrange gutter cleaning.  Receptionist stated that we would receive notice of their arrival a day in advance.  In addition, when asked the receptionist said that it was $75 an hour and that it would take approximately an hour given the size of our house.  We knew it was late in the season but assumed the job would be done in appropriate weather and might take a little time.  We were willing to wait.
        Arriving home one day from work on a very snowy day I saw footsteps and leaves scattered all around the house.  I learned from my husband that they had called him to say they were on their way earlier in the day.  I had intended on being home when they arrived as it seems convenient to charge hourly for a service that no one is around to actually observe.  We then received a bill about a month later that noted that due to build up of ice in the gutter the worker was unable to complete the job in one corner of the house.  In addition the job took 2 1/4 hours, considerably over the approximate hour we had been told and long considering when the job hadn't even been completed.  I questioned whether the extra time was due to the level of snow and ice in the gutters.
        We called to question a.) why the job was done when clearly there would be ice and snow, b.) why we didn't receive the days notice as we had been told and c.) question the length of time that it had taken.  After a number of phone calls over a couple of months ranging from "The usual receptionist is out so I can't help you" to "I'll have the manager call you" we were told by a receptionist that $75 had been taken off the bill and a new bill had been sent. 
        Upon receiving that bill via email we realized that no money had been taken off and the $75 she had spoken of was the deposit we had to put down just for the them to even come out.  It wasn't money taken off, it was money we'd already paid!  I emailed back and again brought up our concerns.   I received a response from the president of the company asking us "what did we expect" and stating that they would NEVER say how long a job was (though they did!) and that they say they will call the day before OR day of (which they never said).  Maybe that is standard procedure but unfortunately the receptionist we spoke to did not relay the correct information.       
        He also made some odd mention that usually 2 guys, not 1, come out and it takes two of them them 1 hour therefore it is actually two hours of work.  So I'm still not sure whether they charge $75 per hour or $75 per hour per man.  However, if it is PER MAN they're not clear in their description to customers and if it's not per man and they typically use 2 men per job then we were charged double by only having one employee work on our house.
       Unfortunately, this company is unable to accept when their employees give customers incorrect information and have confusing charging policies (One man?  Two men?  Per hour?  Per man?).  The owner attempted to rectify the situation by offering us money off IF we bought product from them and had them do more work on our house.  That clearly isn't happening, and we chose to just pay the bill and move on knowing that we will not be using this company again.
    - Sarah P.
  • A
    Black Rock Roofing
    I had noticed water damage where the upper wall met the ceiling in both my bedroom and my attached bathroom. I knew the previous owners of my house had a new roof put on by Black Rock in 2000 so I called them. Within a day or so Mike Hamilton from Black Rock was at my house. He was very professional and showed genuine concern for my problem. He went up on the roof, into the crawl space and into my bedroom and bathroom. He found the problem. He explained to me what the problem was, what needed to be done and how it could be fixed. I am a single woman living alone. I've been taken advantage of before with companies that will bill for things that never needed to be done. Ignorance costs money-lesson learned. But not here. Within a few days, the problem was fixed. He did a great job. He even took it upon himself to fix a few things the he felt just were not perfect.  I never felt like I was being spoken down to or that my concerns were not taken seriously.  I would definitely recommend Black Rock to anyone who wants an honest company doing work on your home.
    - Susan K.
  • A
    William C Rott & Son Inc
    We have used William C. Rott and Sons for several years now as our go-to company for certain home needs. This includes a new roof, gutters, insulation in the attic and exterior trim work around our garage and fascia.
    They have always been extremely professional.
    By this we mean they do wonderful, thorough work and are very courteous and friendly and answer all your questions.  This professionalism carries through from the owner to the office personnel, the sales reps and the technicians who do the actual work at your home. 
    We would not hesitate to use them for future projects and we highly recommend them.

    - Barbara L.
  • A
    A Plus Gutter Cleaning
    My experience with A Plus Gutter Cleaning went very well.  
    First, I contacted them through their website on Monday, July 7.  The owner Russ responded almost immediately, probably in less than three minutes.  When I commented about the quick response, he indicated they are always checking their email.  
    We had a conversation about my home.  I told him I was thinking about buying the special offer for $99 that was on Angie's List that week.  After telling him about my house, he indicated that since it was a smaller, single story ranch, it would be only $79.
    Also, he indicated that at the moment, they were busy and the heavy rains that week had slowed them up but his crew comes out to the Buffalo area several times per week and he felt they would get to my home before the end of the week.
    Sure enough, on that Thursday (July 10), they were there.  They completed the cleaning without any issues.  Although I haven't climbed up to the roof to look at all of the gutters, I know that they cleaned because the rainwater is no longer overflowing them.
    Although I was not at home that day, the crew was very polite to my elderly mother when she opened the door as they were leaving.  They even brought in the mail to her along with the bill ... 
    Good job.  Good price ($85.32, including tax).  Thanks.
    I will use them again and recommend them highly.

    - Allan K.
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Roofing Contractors in Alden

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