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Drain Pipe Installation reviews in Sparks

  • B
    Rocket Plumbing and Drain Service LLC
    Eric's company was one of the first to return my call. I was quoted $80/hr, which seemed a bit high. I went with him based on the other reviews I had read on Angie's list.
    The office made my appointment for 1:00pm. He did not arrive on time and at 1:35 I called the office to check on his status. They said he would be there soon. At that stage I was a bit disappointed as I felt the office or Eric could have been proactive in calling if they knew they were running late. Eric arrived at 1:40. I know things come up and people fall behind schedule but I would have been impressed had he or the office apologized for being late.
    Eric assessed the problem and found time in his schedule to commit to the work. He then called in the parts. He said the parts would be around $20.00 which seemed reasonable and fair. When the job was over he had spent 3 hours total, 2 hours of work and 1 hour to drive to pick up the parts. He did have another plumber come out to help, which I appreciated. When it came time to pay the bill he said that the parts came to $50, not the $20 which was originally quoted. Obviously, I'm not a plumber and I'm sure he was justified in charging me more for the parts, but he could have communicated the change when it happened or at least given me a receipt to show he had actually paid more money for the additional parts; That would have been professional.
    Overall I think he did a good job as my pipe no longer leaks. He guarantees his work for at least a year. I just feel he could have been more professional with his approach on the extra charges and overall communication. He is nice, and he and his partner did clean up appropriately.
    This experience has made me realize that I need to ask better questions in the future.

    - Jodie M.
  • B
    CETO Builders Inc
    Went too quickly in some cases. I had to monitor progress hour by hour to make sure all of the work was being done according to a plan I developed over the course of months previous, based on structural engineer reports. There were several instances where the subcontractors departed from that plan and I had to insist that they stop work, get back on track and proceed. There were other instances where I had to make decisions on the fly as the project continued. The structural engineer's conclusion that the cause of the damage was expansive soils left in place, and improper compaction of the worksite site in 1978 was WRONG! Unfortunately a soil engineer we contracted to check this did in fact find expansive clay in the one test hole we had bored in the floor slab. That test hole missed the root by about a foot and a half. The real cause was big old tree roots from a cottonwood that stood twenty feet from the house across the patio. We estimated one root ran 30 feet lengthwise down the patio following a the center joint. A second reached across the patio, dove eight feet down under the footing, and followed the footing around half of the length of the house, and the entire width on one end, for a total of over 60 feet. It was still an inch and a half in diameter when it disappeared under the far side of the floor slab still headed west. Excavation was continuing at an unbelievable pace when pieces of tree root started turning up. Workers inside pointed out the root, and I was able to take some pictures, but continued shoveling and removed it. First mistake. My second mistake was to allow work to continue before our insurance company could see for themselves. Our insurance company disallowed any coverage for damage due to soil movement, but re-opened our claim when we reported the presence of those big roots. There was one big knot of a root in the specific location where the damage was worst under the floor. It was growing between the slab and the footing, and had raised the floor about 1.5 inches, damaging the interior sheetrock, but not the footing or foundation wall. I had pictures, and CETO Builders owner Scott Cetovik was ready to back us up that the root caused all the damage. For what it's worth, we cut that cottonwood down six months previously, when it seemed to be diseased and in danger of falling on the house. The structural engineer's report and the backup soil test led us in the wrong direction and cost us about $30,000 more than if we had known about the tree root.
    - Richard W.
  • A
    House Mechanics LLC
    Everything went fine. Steve was on time and went right to work. All looks good and I'm happy with his work.
    - Cindy K.
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Drain Pipe Contractors in Sparks

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