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Recent Gastroenterology Reviews in Reno

  • A
    Reno Diagnostic Centers
    The person at the front desk was very efficient with paperwork and getting things organized for visit. The Nurse that set up the procedure explained everything that was going to take place and calmed my fears about the pain that might be involved. Nurse performed an Ultrasound on the suspected nodule after making sure that I was comfortable. I am not very tall, so a stool was provided so that I could get on the bed. Very nice. Doctor entered the room and explained what was going to happen, the pain and what could be done to alleviate the possibility and I found out that the pain was very minimal and no pain medication was needed. Very nice. Pathologist was on sight and the whole procedure took about ten minutes. Great experience and would highly recommend.
    - Oliver W.
  • A
    GI Consultants
    I met with a doctor at this practice for a consult and was completely delighted by my experience. I checked in, filled out my paperwork and was put in a room right away. The aide who checked me in was absolutely wonderful. She was such a pleasure to meet. So cheerful. I didn't wait long in my room and was seen by the doctor. The doctor went above and beyond answering all my questions and making sure I understood all my instructions. He went well into his lunch hour spending extra time with me to make sure I was well taken care of.
    - DAVID G.
  • A
    GI Consultants
    He is a very attentive doctor with a quiet bedside manner. He's a good listener; no nonsense. He was very thorough with his follow up and I thought the staff did an outstanding job when I ran out of my prescription. They are very, very helpful. Scheduling is flexible and accommodating, especially with their multiple office locations. Everyone is very friendly and relaxed. I am happy to have found them. I am feeling much better, but if I ever needed to, I wouldn't hesitate to see Dr. Pfau again.
    - Denise B.
  • A
    GI Consultants
    It was quick and painless. I arrived on time and was greeted very professionally. I was called back within five minutes of my arrival and prepped for the procedure. My nurse, Anita, was extremely friendly and competent. She was very personable and put me at ease. At exactly the appointed hour I was wheeled back for the procedure. I woke up in post - op with my husband by my bedside.
    - Lauren B.
  • A
    Digestive Health Associates
    All went very well. He's an excellent physician. Great bedside manner.
    - Julian K.
  • A
    Digestive Health Assoc
    Everyone is knowledgeable and friendly. The procedure is painless. I highly recommend them if you are in need of a colonoscopy. this is the only procedure I have had done there and have had four in total..
    - Carol K.
  • B
    Gastroenterology Consultants
    I am a tough grader - and, of course, because I was born in 1947 I have been spoiled by the client centered, friendly, approach of the past and so see current medical treatment as a production-line approach.
    - Michael G.
  • C
    GI Consultants
    The procedure went just fine. I rate the professional staff (Dr.s and nurses) very highly. Unfortunately, GI Consultant's Billing Department is incompetent. The doctor performed a screening prior to the procedure. He told me that given my condition, the AMA didn't recommend a colonoscopy for 6 more years (I'm 44 years old and in good health), but that since I already had insurance approval for the procedure, I might as well go ahead with the colonoscopy. I agreed and scheduled the procedure on their first available time, which was about 5 weeks out. Several weeks after my screening (and with over a week to go before the procedure) the billing department called me and told me that the procedure would cost me out-of-pocket (after insurance) $750. This was a firm price quote: they never said anything about the amount being an estimate. Furthermore, they did say that they had received all necessary approvals from my insurance. Although I still had time to cancel the procedure, I decided to proceed with it on the basis of the $750 amount The procedure itself went fine with no problems to speak of. Unfortunately, a few weeks after the procedure the Billing Dept. sent me a bill for over 2 times the amount that they had quoted to me earlier. I called the Billing Dept., and they confirmed in its own files that I was told the cost would be $750. The Billing Dept person that I talked with, however, insisted that the $750 amount was only an estimate because they had no way of knowing what their own negotiated rate for a colonoscopy was with my insurance company. Of course, this excuse is a complete load of cr-p. The Billing Department had over a month from the time of my screening to the time of the procedure to communicate with my insurance company and perform its due diligence on my policy. They also had access to all necessary documents that established the negotiated rate between it and my insurance company. So, the Billing Department has no excuses for not knowing what my insurance's negotiated rate was for the procedure. When I pointed this out to the Billing Department they responded ridiculously that they had so many contracts with different insurance companies that they simply weren't able to determine the negotiated rate for any one specific insurance company. Rather, they waited until the insurance company responded to the bill with the amount that the insurance company says was the negotiated rate. I should point out that my insurance provider is Aetna, so I'm not talking about a small-time insurance company that might be easy for the Billing Dept. to miss. I will dispute this bill, and GI Consultant's Billing Department's "bate and switch" tactics until the cows come home.
    - chuck w.
  • C
    John Gray MD
    Please see my full report on GI Consultants, which details a major problem that I had with GI Consultant's Billing Department
    - chuck w.
  • D
    GI Consultants
    This group request that you arrive 30 minutes early...on each visit. They place you in a room and you wait again. This group does not specialize in treating GI disorders such as ulcers, Irritable bowel syndrome etc. Their practice focuses on how many procedures they can perform. I was being seen for lower abdomen pain and has had a bowel obstruction in the past. They sent me for multiple tests, performed a colonoscopy. i received a pre-recorded message the night of my colonoscopy stating that there no unusual findings...I then received a letter in the mail stating that they found unusual cells in the sample they took and it would be considered a pre..cancerous finding .I called to ask which finding was correct and asked to speak to a MD. I was informed that they don't return calls and that the nurse would get back to me.This is a great place to go if you enjoy cattle hearding as I can assure you that is how you'll be treated. When I was experiencing vomiting that smelled like fecal material the Nurse called me back to tell me it was impossible to vomit fecal material...It is next to impossible to ever speak to a Dr and if they spend 5 minutes with you...consider your self lucky. Luckily I went to the emergency room where it was verified that i was vomiting fecal material and was referred for surgery. If you only need a routine screening you may find them appropriate...i would not refer to them or return. I also had problems with the billing department as I felt my co-pmt was being over charged. They did not even have it billed under the right Dr.
    - Karen M.
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Gastroenterologists in Reno

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