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Same Day Service Company Inc

Founded 1993 • Angie's List since July 2006

A Rated | 138 Reviews

Service Categories

Description

Same Day Service Company Inc. is an independent appliance repair company with over 20 years of experience, and we’ll provide you with service from our well-trained, professional technicians in hours, not days. We service all major kitchen and laundry appliances, and we charge by the job, not by the hour, so you’ll know the exact cost of repairs before we even begin! For a complete write-up of our quality assurance, we invite you to review the Quality Guarantee on our website....

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Verified Reviews

A few reviews for this pro…

A

RATED

06/11/2020

Due to COVID-19 itwas difficult to find appliance service companies that were open. Same Day service answered my call, and despite being heavily booked worked us in for the next day. Bill arrived as promised. He quickly diagnosed the problem as a defrost system failure. He had to order the parts. He warned us that due to COVID-19 associated systemic transportation problems it could be three or fou...

DESCRIPTION OF WORK
Our upright freezer had stopped maintaining freezer temperature. We need trouble shooting to determine the cause, and then a repair.

CATEGORY appliance repair

F

RATED

05/24/2019

it didn't go very well. Because apparently they don't work on 5000 square foot homes and especially if it's considered a residential group home where people are living normal lives in a house not in a big institution. 5 Ladies One caregiver one broken Sub-Zero refrigerator that I will have to now probably throw away all the food until I find somebody else to come

DESCRIPTION OF WORK
they say they specialize in Sub-Zero repair. I called because mine wasn't working on the refrigeration side. Said by accident that it was a residential group home where I am a house with five elderly people that live here. She replied to me that they don't service residential group homes. Whereas I said it's a house it's not a hundred bed facility it's a 5000 square foot home. She proceeded to say they don't service group homes which I kind of find ridiculous when it's a house with appliances.

CATEGORY appliance repair

SERVICE PROVIDER RESPONSE

We are sorry that the Angie's List member was not happy with the explanation she received from our customer service agent. Our business model and warranties that we offer are specifically designed and operated for residential service only; we do not service any type of businesses. Businesses often require special requests such as billing, holding invoices for multi-level approval, limited availabi...
C

RATED

05/21/2018

My refrigerator wasn't cooling and I called Same Day Service to hopefully resolve the problem. They ran diagnostics and discovered that it could be the compressor and they were not able to work on the issue. I paid the service call and had to call another repair service to resolve the issue. It turned out that the original diagnosis by Same Day was incorrect.

DESCRIPTION OF WORK
Service to repair cooling issue

CATEGORY appliance repair

SERVICE PROVIDER RESPONSE

We reached out to our customer in regard to the diagnosis. The customer informed us that the refrigerator was covered under a service plan with the retailer who reached out to the manufacturer, as we had advised initially. The customer was very pleased with our service.
B

RATED

10/17/2017

I called at 1:10PM and they were able to get a tech out within a couple hours, which was great. Bill was pleasant and knowledgable. He got it apart and the idler bearing had failed and melted the idler pulley. Easy enough. He said the parts were going to be on the order of $400 but he needed to get a quote. I was surprised by the super high price, so I took a quick look online. It was under $100 f...

DESCRIPTION OF WORK
My Samsung dryer was just out of warranty and needed it repaired. Thought it was the belt drive or some part because it was squeaking.

CATEGORY appliance repair

SERVICE PROVIDER RESPONSE

We are sorry that this customer was not fully satisfied with the price that we quoted for their repair. There are many other aspects to providing service than just parts and labor. Things such as parts department, dispatchers, administrative costs etc. are all a part of how we're able to provide the on demand service that we're known for. We charge what we feel is fair and competitive for the leve...
A

RATED

10/05/2017

Came the same day -- as their name says. Fixed it in short order. What was really impressive is that before they would come out they made sure I understood the limits of what they could do. They were very careful to give me reasonable expectations. And their tech, Pete, was friendly, helpful and easy to explain things to. All in all, I'm very happy with my experience.

DESCRIPTION OF WORK
Extremely noisy refrigerator. (My garbage disposal was quieter.)

CATEGORY appliance repair

Services Offered

Washers, Dryers, Refrigerators, Dishwashers, & Range Ovens.

Services Not Offered

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General Information
Free Estimates
No
Eco-Friendly Accreditations
No
Payment Options
Check, Visa, MasterCard, American Express, Discover
Senior Discount
10%
Emergency Service
No
Warranties
Yes