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Pest Control reviews in Santa Fe

  • F
    Critter Control of Santa Fe
    They did try to call someone out. No one responded. When it started to get dark out, I called back and said I would be fine to wait until 8am the next morning (Monday) for some help. I was told i would get a call back. 9am I called and again was told I would get a call back. Monday has come and gone and no call back. I understand Monday is probably the busiest day of the week for everyone, but not receive any kind of follow up is not professional at all.
    - Elizabeth D.
  • F
    Roy's Pest Control & Tree Service
    Wow. What a difference local ownership makes! July, 2019 We've used Roy's Pest Control since 2014. TJ & Matt (owner's sons) have always been responsive, courteous, knowledgable, and fair in their pricing. They deliver quality service and are a pleasure to do business with. Unfortunately for their customers, Roy's was purchased by Plunkett's Pest Control, a much larger, Minnesota-based company, earlier this year, and the customer service has gone down the proverbial drain. On Monday, 7/15, we had a swarm of flying ants. Hundreds, maybe thousands, of ants. After several unanswered calls to the local number and also to the toll-free national number for Plunkett's, leaving messages and asking repeatedly for a return call, on 7/18 (fourth day after our first call) we received a response, which basically said they wanted to discuss our contract. Ultimately, on the 19th, I actually spoke to a company rep. He, unfortunately, was in Illinois. After attempting to direct the blame for Plunkett's total lack of response on the former business owners/managers, staffing issues, and every imaginable unrelated obstacle, he indicated they were "bringing in a team" over the weekend to get the staffing situation under control, and that they were "in the process of hiring and training technicians." Throughout his excuse-laden response, the Plunkett's rep told me "honestly this," and "honestly that" ( said "honestly" at least five times) and, finally actually apologized that Plunkett's had failed so miserably. By the time he got around to the apology, I "honestly" didn't care, as it was quite apparent to me that Plunkett's didn't care enough to adequately staff a new company acquisition in order to meet client demand, didn't want to acknowledge where the responsibility for that failure should rest, and had no chance of retaining my business. Plunkett's may redeem themselves once they get on the ball in Santa Fe, but it was not a good first impression, and, honestly, it will be the only impression we ever have of Plunkett's.
    - George K.
  • A
    Critter Control of Santa Fe
    Work completed last week, so too soon to tell how well this will work, but work is guaranteed for a year and the warranty is renewable. After conducting a free estimate, they first trapped mice outside for about 10 days. Someone came to check the traps every other day. Then they spent most of a day sealing any cracks, replaced flashing and installed material on all vents to prevent entry, as well as other protection. They were prompt, courteous, and professional throughout.
    - Suzanne R.
  • B
    Truly Nolen Pest & Termite Control
    First try, tech did not show, did not call, did not cancel. Took 3 phone calls to reschedule appointment. Second try, made it close to on-time. Kind of haphazard application of insect repellant/poison. Am still noticing live bugs. They are supposed to check in two weeks for success in eliminating bedbugs completely. Because of the high cost of their "guaranteed" premium service (over $1300 initial cost, plus $42/month), I had to scale back on my choice of level. The tech was polite, but cursory. Took less than 1 hour for 2 bed, 1 bath, kitchen, living/dining apt. approximate 850 sq.ft.
    - Marjorie B.
  • F
    Truly Nolen Pest & Termite Control
    1st phone rep said the exterminator was actually in my neighborhood and would call in an hour and possibly be able to come that day. Didn���t call so I called and 2nd phone rep took more info and called exterminator on his cell but he didn���t answer. Promised she���d left him both voice and email. Waited another 2 hrs with no call, contacted again and 3rd rep said everything previous 2 did was not policy and wrong. Said she couldn���t reach the exterminator because now he was gone for the day (2pm). Apologized profusely but wanted to start process all over. Forget it. Called another company and had someone there the very next morning.
    - Donna S.
  • A
    Bugman Pest Control
    Vincente did a fantastic job! He took extra care to spray every inch of my poor infected mature trees. He also tended to all the little saplings around the property to make sure they were protected as well. He gave me an education about these pests. We will definitely have them come regularly in the future to help keep our trees healthy.
    - wendy m.
  • A
    Critter Control of Santa Fe
    Service technicians were all very responsive, very punctual and very professional. They did live trapping of mice outside of home for period of time prior to mitigation. Then all penetrations into the house were thoroughly sealed and barrier strip placed around perimeter of garage doors to reduce likelihood of mice entering through closed doors. Technician who performed sealing of all entry points was extremely thorough, very professional and spent most of an entire day sealing all points of entry. Very pleased with thoroughness, professionalism and responsiveness. I hope that all of this works!
    - Mahlon S.
  • B
    Critter Control of Santa Fe
    On the first appointment we had a little trouble with them trying to cancel last minute and reschedule 4 days later. Given the severity of our issue and that we were soon to have houseguests then leave on vacation, I kind of firmly ask that they figure out how to honor the previously made appt and they did after a couple of calls. The gentlemen was very nice and thorough. Unfortunately, the ants returned so I called back and they scheduled a young woman to come (which she did, on time, with phone call in advance - all good). She sprayed again and set some traps but randomly just left the house without indicating she was done or leaving. That was kind of odd. Sadly, we still have some coming back as of 2 wks after the 2nd spraying. Not sure this is totally effective but we'll still try CControl one more time to see if we can knock them out.
    - Donna S.
  • A
    Critter Control of Santa Fe
    We've asked for ecofriendly product and Critter Control Santa Fe is using it. The ants on our little Plaza are essentially GONE!! after one treatment. On an earlier Angie's Review I gave Crit Ctrl a low grade for Communication - BUT after a talk with Richard, the Crit Ctrl owner here, we realized that the weakest link is our own COA, our presidents being too busy to move the process along. Once I and Dominic and Jessica spoke the treatments HAPPENED! So, kudos to Crit Ctrl for being sensitive to our needs and getting the job DONE! Highly recommend! They are great at rodent and other mammal control, too.
    - Lynn G.
  • F
    Terminix - Albuquerque -Termite & Pest Control
    Terminix promptly setup the initial consultation appointment for 5/27/17. Mr. Beck, apparently the branch manager, was very professional in making his assessment and recommendations at the consultation appointment and promptly provided a quote after the appointment. Within two days of receiving that quote I attempted to contact Terminix, via phone and email, to schedule the service and received no response. I tried to reach them several more times, receiving no response. I even called the national Terminix number and they indicated that they left Mr. Beck a priority message. There was still no response. I was left with the feeling that because I did not want to sign up for an expensive, long-term, service agreement, my business was not important enough to warrant the courtesy of a return call.
    - Eugene F.
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Pest Exterminators in Santa Fe

Companies below are listed in alphabetical order.

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    O
  • Orkin

    3220 Candelaria Rd NE
    Albuquerque, New Mexico