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Hospital Care reviews in Santa Fe

  • C
    Memorial Hermann Healthcare System
    I broke my hip in an unusual fall while working out at a gym one night (around 8 PM). I was taken by ambulance to the ER at Memorial Hermann. Over the course of many hours, as typical for ER visits that are not life-threatening, my hip got x rayed, reduced under light anesthesia, and I was then admitted to the hospital. The diagnosis was pretty obvious: complex upper femur fracture, with four obvious bone segments.
    After a somewhat uncomfortable night, I was taken in for surgery. The anesthesiologist and his team were, so far as I can tell in retrospect, not fully competent. They were supposed to give me spinal anesthesia and light sedation, but after an hour of failed attempts at a lumbar puncture, the surgery was performed using propofol, alone -- conventional general anesthesia. For me, this was undesirable for two reasons. First, deep general anesthesia causes uncomfortable problems with bowel and bladder control issues that persist for a few days afterwards, as well as persistent nausea that kept me basically on liquid diet for two days. Second, the failed lumbar puncture attempts created a so-called "spinal headache" that persisted for nearly three weeks afterwards. On the positive side, the staff did their best to treat me well during my three days in the hospital.
    The surgery involved internal fixation of the fracture, an extremely invasive process that involved inserting a titanium metal shaft ("nail") down the length of my lower femur, as well as another metal piece into the upper condyle of the femur that attached to the nail. The procedure is conventional for such fractures, and was reputed to have >90% success rate. In my case, now nearly 11 months after surgery, the hip is still quite uncomfortable and occasionally painful. The last set of x rays, taken 9 months post-op, still showed apparently unresolved lesions in the bone. There is still some hope that it will heal, but it seems likely at this point that my treatment has not had a good outcome.
    As usual in the delivery of medical care, it is impossible to clearly decide what went wrong and what was right. On the one hand, this was complicated fracture with a very invasive fixation. On the other hand, I am healthy and in good physical condition. Based on the outcome, and the clearly incompetent anesthesia. I cannot give this provider a high rating. But, it is not clear if the outcome would have been better from any other provider.
    - David R.
  • D
    St Vincent Hospital
    As above, friendly staff with very disorganized and careless service and horrible data and computer systems to back them up. They need a complete overhall in how they interact with customers as they are wasting their own resources and everyone's time and missing out on good service.
    - Greg F.
  • F
    St Vincent Hospital
    It was my first experience there.  It was awful.  I filed a complaint with them for their lack of care.  In the middle of the night they decided that I needed to be moved from my room to another room to accommodate a child.  I was completely fine with that.  However, they said they would come and help me move my stuff, and they didn't.  I moved everything, and I wasn't supposed to be lifting stuff according to the rules.  When I got in the other room the bed was stuffed in a concave position so that my back would arch.  I asked if they could do something about it, but they couldn't.  I walked around all night because I couldn't sleep on that bed as it was painful.  I knew I wasn't supposed to sleep in that position just having had an abdominal surgery.  The nurses would come in the room, turn on all the lights and wouldn't turn them off when they leave.  They would talk and laugh really loud all through the night.  The surgeon was fine, but the hospital wasn't.  It was really a bad experience.  I just wouldn’t use them again.
    - nannette t.
  • A
    - Bill S.
  • A
    Santa Fe Pain/Spine Specialists
    I was very well received in a professional manner. It went well and I am looking forward to getting pain relief.
    - Dennis D.
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Hospitals in Santa Fe

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