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Home Security System reviews in Santa Fe

  • A
    Freedom Security acted professionally and appropriately for the work needed and available in the time frame available. Greatly appreciate the timeliness and the work provided. Very happy with the service. Will hire for additional work after residing in the home and assessing our needs.
    - Phillip L.
  • A
    Livewatch Security
    I received the system on time, set up was fairly easy. Activation support was superb and in the month since the alarm was activated it has worked flawlessly. I like the fact that I can check, arm and disarm the system remotely. I receive a text very quickly every time the alarm is armed or disarmed. There is a monthly fee of $39.99 and the basic cost of the kit was $99.00, a motion detector, panel, camera equipped motion detector, 4 door alarms, a panic button key fob, stickers and signs.
    - Eric S.
  • A
    Vivint Inc
    Excellent customer service. Technician was extremely knowledgeable and helpful in training us for immediate use. The alarm system is awesome and it's technology offers so much. We are extremely pleased with this company, the service, and the product, itself.
    - Linda T.
  • F
    Integrated Home Systems
    .IHS outsourced the billing for the monitoring services to a company AFS in Mantua, Ohio in 2014.  AFS continued to bill for services and refused to close the account and kept attempting to bill for services even after receiving several notices to cancel over a period of four months  It took a complaint to the local BBB and State Attorney General's office to resolve the issue.  AFS apparently has a long history of these types of complaints.
    IHS was copied on all correspondence to AFS and did nothing to assist in the matter.  The owner, Mr. Kirk Wilford,  also stiffed us on over $20,000 in warranty work on a remodel project that was done by a prior incarnation of IHS in which he was a partner.
    - B John S.
  • D
    SimpliSafe Home Security
    The whole deal was confusing.  The merchant did not want to deal with my questions because I bought this on Angies list.  When i got the system I tried to set it up and it did not work so I called them and was on the phone waiting for a real person for 20 minutes.  They did a test and the base station did not work so I had to wait 2 days for them to send me another,  Then I had to return the inferior one.  When I received the new one it did not work because it had not been programmed before they shipped it to me.  Then I had to call them again,
    To this day Im not sure that a test was done because what the instructions in the book and the countless emails and over the phone instructions are all DIFFERENT
    They are also big on trying to upgrade you and referring a friend,  I get at lease 2 emails a day from them and it is so CONFUSING
    - Joann Q.
  • A
    SimpliSafe Home Security
    we recently purchased a new home - it is intended for the time being as a secondary residence, thus the need for a quality residential security system with 24/7 monitoring service. We contacted numerous companies providing home security services (equipment and monitoring services), among of which some well known brands. What put us off was either the high equipment cost or, if the equipment was reasonable, the inevitable high monitoring costs, most of whom requiring long term contracts, similar to what cell phone providers do. Doing the math adding the equipment cost to the monthly monitoring  - SimpliSave Home Security came in over a two year period at half than the nearest comparable competitor. I was impressed. I purchased the kit specifically promoted on Angie's List for $199 and added a few more items that summed up to an additional $ 167 in order to be able  to customize our unique needs and to provide the best security option for the rather unconventional layout of our home. Our home has no less than 5 external doors and 16 windows. One of the large, well-known brand competitors of SimpliSave Home Security quoted us more than $2000 in equipment for our particular need, in addition to a monthly monitoring charge that was more than triple the cost SimpliSave Home Security charges. The equipment installation is very easy - no need for wiring, drilling holes or any other invasive methods. The alarm system is cellular phone based, thus no need to have a hardline phone service in the house. The water sensors and freeze sensors are a great additional option, particularly if you use the system in a secondary home.
    I had multiple contacts with SimpliSave Home Security by telephone and email. The company is headquartered in Boston, MA and their offices were shut down for a day earlier this week on account of the great winter storm impacting the New England area. But despite this situation, staffers seemingly worked from home to service the clientele. Because of the winter storm's impact shipping of my new equipment was delayed, but in order to still keep my deadline the staff at SimpliSave Home Security assured me that they had upgraded the shipping so I would receive it still in time. Particularly a fellow named "Mike" was very courteous and most helpful. He even pointed out to me that I had accidentally ordered their equipment twice and with his help, as well as the staff at Angie's List, the duplicate order situation was promptly corrected.

    - Daniel G.
  • A
    There was so much to do with buying a home that I didn't get to install it the moment I got it.  Some people can install everything in ten minutes.  My attention was too divided.  Once I decided the best place for things like motion detectors in a home that was new to me, I was all done.  The people were very pleasant and professional.  Websites.  Phone calls.  Email.  Whatever is convenient for you.  I like that I can use my smart phone to control the alarm.  Thank you.
    - CHESNEY G.
  • D
    It may be the the company's work would have been good, but we ended up not using them because after spending a long time going over everything we wanted (and with every intention of using them) there was total radio silence for two weeks (no exaggeration) and then an email with an estimate that was off on a number of points we had discussed. When I said, "look let's start on x, but we need to talk about y, to get the details right," I got radio silence again and then a call that said "we're not going to do this work for you unless you give us all the work." It was very strange and disappointing, especially because I liked the technician who had come over originally. But we decided that if we had this much trouble communicating with them over getting started, it did not bode well. The prices in the estimate seemed reasonable.
    - Nancy u.
  • A
    A man named Sam patiently examined the entire system as well as paperwork I had relating to it. He found one spot below a back door which was vulnerable, because of its location, to leakage. He installed a new contact (the old one had fallen out because of poor installation). It works like it always should have now. ALSO, they will monitor my system for only 20 per month. The man who did the repair was most competent, very pleasant, and can-do. I am so relieved.
    - JOAN B.
  • A
    Protection 1 Security Solutions
    - Carol P.
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Home Security Companies in Santa Fe

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