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Health Care Facility reviews in Santa Fe

  • F
    Railyard Urgent Care
    I've been to this place several times. The care is okay - there's a PA/RN named Mark who is particularly good (not sure if he's still there). HOWEVER... my last time there I paid my deductible as usual, then got a bill for $80 about 4-5 weeks later. My insurance had covered these bills in the past, and so I sent it on to them. Never heard back from my insurance. Or from Railyard Urgent Care. Then about 4 months later I get a notice from a credit score tracking service that there's a collections ding on my credit score that's dropped my score SIXTY POINTS. There's no contact info on the credit score notice for who's complaining about this mystery debt. So I wonder about this for a few days, then decided to call Railyard Urgent Care... just to see. Sure enough - they've got an unpaid bill for me that they've forwarded "to our collections department". They've also got the wrong address for me, though I've been getting forwarded mail from other companies to my new address for months. They sent one bill, and then went directly to collections. Thank God I don't need a decent credit score for anything right now, but it's unclear how long this ding will stay on my report and how much harm it might still cause. I am never going back to this place. They do more harm than good.
    - Pam N.
  • D
    Del Norte Pharmacy Santa Fe
    I have three complaints about this pharmacy: (1) There appear to be problems with the followup for their automated phone number for refilling prescriptions. If there are no more refills on a prescription, the pharmacy is supposed to notify the health care provider to update the prescription. Most recently, this did not happen. (The pharmacy claimed they sent a fax to the provider, but the provider shows nothing received.) Further, if an insurance company requires prior authorization before authorizing payment, the pharmacy is supposed to notify the customer. This did not happen, either. In my case, I did not find out there was a problem with my prescription until I drove to the pharmacy to pick it up. (30 miles, in my case.) A simple phone call to me is all that would have been required. (2) The pharmacy staff who interact with customers seem generally competent, but seldom smile, and greet customers only in the most perfunctory way. As a group, they often convey the impression they are tired and depressed and wish you weren't there. This strikes me as a management problem that could be fixed easily with a bit more staff training and oversight. (3) The pharmacy prices for uninsured prescription drugs seem much higher than at nearby pharmacies. For example, the cash price for 30 zolpidem 10mG pills is about $31 at Del Norte, and about $21 at CVS.
    - James G.
  • C
    Memorial Hermann Healthcare System
    I broke my hip in an unusual fall while working out at a gym one night (around 8 PM). I was taken by ambulance to the ER at Memorial Hermann. Over the course of many hours, as typical for ER visits that are not life-threatening, my hip got x rayed, reduced under light anesthesia, and I was then admitted to the hospital. The diagnosis was pretty obvious: complex upper femur fracture, with four obvious bone segments.
    After a somewhat uncomfortable night, I was taken in for surgery. The anesthesiologist and his team were, so far as I can tell in retrospect, not fully competent. They were supposed to give me spinal anesthesia and light sedation, but after an hour of failed attempts at a lumbar puncture, the surgery was performed using propofol, alone -- conventional general anesthesia. For me, this was undesirable for two reasons. First, deep general anesthesia causes uncomfortable problems with bowel and bladder control issues that persist for a few days afterwards, as well as persistent nausea that kept me basically on liquid diet for two days. Second, the failed lumbar puncture attempts created a so-called "spinal headache" that persisted for nearly three weeks afterwards. On the positive side, the staff did their best to treat me well during my three days in the hospital.
    The surgery involved internal fixation of the fracture, an extremely invasive process that involved inserting a titanium metal shaft ("nail") down the length of my lower femur, as well as another metal piece into the upper condyle of the femur that attached to the nail. The procedure is conventional for such fractures, and was reputed to have >90% success rate. In my case, now nearly 11 months after surgery, the hip is still quite uncomfortable and occasionally painful. The last set of x rays, taken 9 months post-op, still showed apparently unresolved lesions in the bone. There is still some hope that it will heal, but it seems likely at this point that my treatment has not had a good outcome.
    As usual in the delivery of medical care, it is impossible to clearly decide what went wrong and what was right. On the one hand, this was complicated fracture with a very invasive fixation. On the other hand, I am healthy and in good physical condition. Based on the outcome, and the clearly incompetent anesthesia. I cannot give this provider a high rating. But, it is not clear if the outcome would have been better from any other provider.
    - David R.
  • A
    Bruno Nascimento - Health & Life Insurance Broker
    Moving to a new state, I needed coverage for myself. Bruno was very responsive and thorough, I was always able to reach him with questions and he followed up promptly. I was looking for a high deductible plan combined with a HSA and the plan that he recommended is probably as good as I'm going to get for a reasonable price. Bruno took time explaining all the options to me and I can recommend his services.
    - Suzanne S.
  • A
    Mercy Express Care
    It was an excellent experience, overall. The Dr stressed the need to seek surgery ASAP while the muscle could still be repaired. He diagnosed correctly and was very proactive in getting me to the next step. The subsequent surgery was a complete success.
    - Richard C.
  • D
    St Vincent Hospital
    As above, friendly staff with very disorganized and careless service and horrible data and computer systems to back them up. They need a complete overhall in how they interact with customers as they are wasting their own resources and everyone's time and missing out on good service.
    - Greg F.
  • A
    CVS Pharmacy - Santa Fe
    This is a large pharmacy. The pharmacist’s assistant is wonderful. Her name is Diane, I believe. She helps us with our insurance and any other issues we may encounter. I like Pricilla also. She takes time to help customers in other areas. I like the automatic refill options available to me. The staff is wonderful. This is a good pharmacy.
    - Lucy S.
  • F
    St Vincent Hospital
    It was my first experience there.  It was awful.  I filed a complaint with them for their lack of care.  In the middle of the night they decided that I needed to be moved from my room to another room to accommodate a child.  I was completely fine with that.  However, they said they would come and help me move my stuff, and they didn't.  I moved everything, and I wasn't supposed to be lifting stuff according to the rules.  When I got in the other room the bed was stuffed in a concave position so that my back would arch.  I asked if they could do something about it, but they couldn't.  I walked around all night because I couldn't sleep on that bed as it was painful.  I knew I wasn't supposed to sleep in that position just having had an abdominal surgery.  The nurses would come in the room, turn on all the lights and wouldn't turn them off when they leave.  They would talk and laugh really loud all through the night.  The surgeon was fine, but the hospital wasn't.  It was really a bad experience.  I just wouldn’t use them again.
    - nannette t.
  • F
    Women���s Health Services
    The waiting room was somewhat unclean, the exam rooms were basic, staff was courteous but not overly friendly or welcoming. Billing was/is horrendous. They photocopied my insurance card at the time of my visit but never submitted the information. I called to report this once I received a bill and gave them my insurance numbers only to receive another bill b/c they hadn't entered the correct data. Called back to correct them and received another bill. This time my insurance confirmed that they were double billing them and the insurance company refused to pay for this problem. The mistake was fixed but another bill was sent. the last time I called, they had zero insurance information for me...No idea what is going on and now I have to work with the insurance company, health care provider and collection agency to get this straightened out. I will never step foot in that office again for an appointment. I may need to visit in order to have this straightened out but this is the most unprofessional office I have ever encountered. Do not go there.
    - Kristin G.
  • A
    HUMANA INC
    They are very proactive. They even have a nurse calling you to check how your are doing.
    - Maria Beatriz G.
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Health Care Facilities in Santa Fe

Companies below are listed in alphabetical order.

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    D
  • Doc Wellbee

    3957 Pleasantdale Rd Ste 107
    Atlanta, Georgia
  • Dowel, Donna

    7510 Montgomery Blvd NE
    Albuquerque, New Mexico