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Carpet Installation reviews in Roswell

  • A
    Eric'S Carpet & Vinyl Service
    I called Eric and asked if he would do a used carpet installation.  He was having a hard time communicating with me because of a language barrier.  He said he would call me back within the hour -which they did- but it was a woman who called me back.  I was able to communicate what I wanted done and we set up an appointment for Eric to come out the next day.  The time she quoted me for him to arrive was between 11:00am-12:00pm, Eric showed up at 11:15am.  Eric and one other gentleman came in and did an amazing job in my living room.  I then asked them if they could stretch the carpet we had already installed ourselves.  They did a great job in both rooms that they worked on.  I am so pleased that I found them!  Out of everyone I called and got quotes from, Eric was the cheapest.  He did a professional job for a price that didn't empty my wallet.  I plan on using Eric again in a few weeks to install carpet and padding in another bedroom.  They were both really quiet but not in an awkward way.  I felt completely comfortable with them in my home.
    *Before calling Eric, I had already installed the tack strips and padding in the living room.*
    - Heather D.
  • F
    Discount Flooring
    In April of 2012 I hired Discount Flooring in Roswell, New Mexico, to lay new vinyl flooring in my home. Owner Carlos Valverde assured me he and his staff were experienced and would properly prepare the floor prior to installation. He guaranteed I would be thrilled with their work. I accepted his estimate and paid half the price in advance. His crew arrived and went to work. When I checked on their progress it was clear that the floor was never appropriately prepped and the installation was far from professional. There were large, uneven gaps left between the flooring and the cabinet bases, and the planking from the old floor caused a ripple effect to show through the Congoleum flooring that was applied on top without a proper base. When I pointed these issues out to Mr Valverde, he told me he would take care of it and "make it right". Instead, he kept finding excuses to not correct the installation, and in the end he refused to fix it. Their installation also damaged an existing hardwood flooring. Perhaps he was upset that I didn't buy the overpriced floating laminate flooring he was trying to push on me (he failed to warn me I would have had to hire another contractor to adjust the height of my doors had I taken his advice). His work seems to define every homeowner's nightmare about dealing with bad contractors.This is the worst service from a hired contractor I have ever had!

    I reported Carlos Valverde to the BBB of the South West. bbbsw.org, 12/2012. Complaint # 9555935.  Through the BBB's process and with in their contact with Carlos Valverde, Carlos Valverde told the BBB directly that he will refund the monies of the down payment in full to me. As the weeks passed by, still no refund.  In March of 2013,  I called Carlos to ask him where my refund check was. He told me that he had not fogotten, how he was super busy, and as soon as he received his tax refund he'd have his accountant issue me the check in full, in the amount of,  $990.94. He  promised me this in our conversation.

    The first call I  made to Carlos Valverde requesting my refund was in January 2013, again in March, 2013 and as of May 2013 I still have not received any refund as he did personally promise me in our phone conversations, and to the BBBSW that he would!   I write this entry September 1, 2013.  I never heard from Carlos Valverde again, nor have I received any refund as he so promised to me.
     
    He has failed to take any positive action and seems to only of become motivated to do something when he was contacted by the BBB office. Carlos Valverde is obviously not sincere in his offer to make this right!

    - Rose S.
  • A
    Discount Flooring
    Carlos Valverde is very helpful and accommodating. He was most helpful when I was choosing tile and carpet. He allowed samples to be taken home and studied. He was prompt in measuring and ordering the materials needed. His installation crew are excellent, polite, respectful. The entire process was very enjoyable and I am happy to commend him and his crew to anyone.
    - Carolyn G.
  • A
    Matt Weaver Installations
    unknown
    - Shulamit R.
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Carpet Installers in Roswell

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