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Find Top-Rated Rio Rancho Gas Fireplace Repair Services

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Gas Fireplace Repair reviews in Rio Rancho

Real People ~ Real Reviews ~ Real Results

  • Replaced pilot generator. Now it ignites as soon as wall switch is pressed. While he was here, we had him clean the firebox and install a fan kit with a thermostatic blower. We are very happy with the work performed.
    - Vincent H.
  • Steve was great!  He was right on time and got right to work inspecting my fireplace.  When we bought the home in March, the inspector found the fireplace was not working properly.  The seller agreed to repair.  It took 5 weeks of having a repairman in and out of the house and finally he got it to work.  I was never sure it had been done properly and called Steve at American Fireplace to come out and inspect for us.  He took his time and told me the repair guy had used wrong parts and had altered the original manufacturer's design!  Steve was very honest and said he could not guarantee the gas insert would continue to function and he could not, with integrity, do any work on it.  He checked for gas leaks, proper venting and carbon monoxide leaks.  He cleaned the glass.  I asked him for an estimate on a new insert and he gave it to me with the understanding when we are ready, I will be sure to call and have American Fireplace do the job.  
    I highly recommend Steve.  He was professional, polite and honest!  Qualities hard to find these days.  Thank you Angie's List!
    Rio Rancho
    - Dianna S.
  • It took quite a while to get an appointment, but the work was well done. he was very neat and cleaned up after doing the work. When another problem cropped up he returned in a timely manner and did another great job. I did not like not being able to reach the business after hours or on the weekend, but otherwise very satisfied.
    - Patricia G.
  • It was absolutely wonderful! He was great. I thought the price was a teeny bit high, but I called him in the morning and he was here in the afternoon and he did exactly what needed to be done. He really did a fantastic job. I'm in Rio Rancho, New Mexico and he was doing work in Santa Fe that day but he stopped at my house and fixed it on his way home. He was terrific!
    - Nancy E. M.
  • This gas fireplace is about 20 years old. We've had the same problem on and off over the years. Sometimes, it's impossible to get the fireplace started. We've had people here who said the problem was the switch, and they've fiddled with it till they managed to get the fire going. Finally, at the start of this winter. we could not start the fireplace and decided to get a fireplace specialist out to have a look at it.
    We had to wait a few weeks to get Steve to come out since he was booked solid till Thanksgiving. He opened the entire fireplace, taking out piece by piece. He saw that it had never been serviced and was very dirty. Then he discovered that a critical wire inside had become unattached. He replaced and reconnected the wire, thoroughly cleaned all the parts of fireplace, and put it all back together again. And as a bonus, he activated the artificial coals under the logs that we had never known were there.
    The whole thing took less than an hour. We now have a beautiful - and working - fireplace. We plan to have Steve do the maintenance which he said should happen every two or three years.

    - DANIELA W.
  • Mountain West Sales was recommended to us by our realtor and also from another source. We called and spoke with General Manager, Mark. He came out the next day. We was very prompt, efficient, knowledgeable and helped us with understanding the operation of our gas fireplaces. We will not hesitate to use them in the future and recommend them for prompt, efficient service.
    - James H.
  • Gas fireplace igniter stopped working. We called for repair. They made three calls replaced the igniter, the fireplace still does not lite, the pilot lit will not stay lit and the fire goes out. They then told us it is now summer, they are fixing air conditioners and will get back to us in three months. Really!
    - James N.
  • Excellent service, called and arrived early for appointment. Could not me more pleased.
    - Thomas A.
  • unknown
    - Lee R.
  • I would use them again in the future if needed.
    - Patricia G.
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Gas Fireplace Repair Services in Rio Rancho

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