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Auto Repair reviews in Los Lunas

  • A
    Quik Wrench

    My Car was shaking, & it felt like the engine was going to fall out. We walked into Quik wrench  & asked about it. We are not far from the business, & the two owners/mechanics came over to our house to see/hear the vehicle. The car is in good shape, but old. (1995) We did not want to invest a ton of money. They knew pretty quick what was wrong, & gave us the price; which included towing. It was done in a few days-& runs great.

    - Terry F.
  • F
    Larry H Miller Southwest Hyundai
    I had a really bad experience with Larry H Miller.  So I don't like him.  I had bought a service package for oil.  I have given that up and I went to someone else since I disliked him so much.   
    - Jane G.
  • A
    Roberts Auto Service
    He explained everything to us of what work he did. He gave us a computerized print out of what our complaint was with the car and then what he found when he went over the car, what he did and the parts that he had to put in and everything else. So it was very detailed.
    - Marilyn S.
  • A
    Roadrunner Auto Mart
    My car has been overheating and has been having several issues for weeks.  I showed up and the service was fast.  They got me in quickly and were happy to listen to everything that was wrong with it.  They were able to find even more problems I wasn't aware of.  They were very easy to work with and extremely friendly, they dropped me off at my house and picked me back up as well as offered me rides to pick up my kids from school.  They were willing to help in anyway I needed, their prices were awesome and they gave me discounts too!  They answered all of my questions and explained in full detail what was going on with my car.  TRUST is a HUGE deal to me and I feel like they completely gained my trust.   Being a young mother with young kids, I was very happy with the woman-friendly atmosphere.  The place is beautiful and decorated.  They offer drinks and snacks for kids, and have the cutest mural painted too.  Very entertaining place and I will definitely be recommending to all of my friends!!!
    - Kristin W.
  • F
    Five J'S Auto Parts
    I was referred to Five J's by Baca Auto Repair who told me Five J's had the used Jeep 4.0 engine I needed "sitting on-hand". I was instructed to get there "ASAP because they have a really good motor" and I needed to get it before it was gone. I went and immediately purchase the motor. It took  almost 2 months before I had the time to install the motor. During the installation process my mechanic chose to install a new water pump. Upon removal of the old pump a burnt, greasy, oily residue was discovered inside the "water jacket" area. My mechanic called me to come and inspect what was found. Upon seeing the oily matter inside the motor where it shouldn't be, it was recommended to return the motor to Five J's. When we got to Five J's I was told to drive to the back with the motor. Several employees surrounded my vehicle, looking at the oil deposits inside the motor. It was agreed the material inside the motor shouldn't be there, but the exact nature of the material was in-determinable. At this time a guy with a "Bandito's Motorcycle Club" (a local and notorious criminal motorcycle club, similar to the "H***'s Angels") insignia on his hat comes to my truck. This individual was glaring at me very threateningly. He removed the oil dipstick, declared there was no water mixed with oil there, so the motor must be fine. The sales manager Anthony Campos told me to follow him inside the store. He told me the motor was fine, and I would be paying a "20% re-stocking fee" of $181 to return the engine since it was "fine". I asked "What about the oil inside the water jacket?" He said "I don't know what that stuff is?" and due to no water being on the dipstick, they were charging me the re-stock fee. I said, "The vehicle that motor was in could have pulled out of Jiffy Lube and been immediately totaled, and that is purely fresh oil! What about what was found, not what wasn't found?" I was then told, "We don't care. Do you want your refund minus the re-stock fee?" I was NEVER OFFERED ANOTHER MOTOR. I was NEVER ADDRESSED AS 'SIR' EVEN ONCE. I was subjected to rude & suspicious treatment. My wife was told, "You want to turn that truck around?" without ever being addressed as "Miss, mam, madam" or ANYTHING POLITE. I referred this to BBB and was responded to by Five J's with, "Five J's does not need Mr. Tucker's business." That was the first time I was addressed to in a respectful fashion by Five J's. I HAVE NEVER BEEN TREATED SO BAD BY A BUSINESS IN MY LIFE! I feel like the whole motor purchase was a scam, starting at Baca's. I have NEVER written a review  before this. The treatment I was subjected to, the arrogance, the rudeness, the intimidating behavior from employees and management, the complete absence of respect for a paying customer - I HAVE NEVER BEFORE EXPERIENCED, EVER. I would HIGHLY urge a boycott of this company, for your safety, as well as piece of mind. 
    - Kevin T.
  • A
    Quik Wrench
    We had an estimate done which was $855.  We made an appointment and took the vehicle in at the appointed time.  We asked to have all the old parts back when they were done - which was a choice on the estimate.  They said they would call if they ran into anything over the estimate.  They called, twice.  Once to add 2 belts for a total of $30 and another for some wires that are not usually replaced for a total of $20. We approved both.
    Picked car up at the arranged day and time.  All the old parts were there for me to take to my husband to look at.  They pointed out a couple of issues with the old parts; we were glad we had this work done as, if not, a lot more would have had to be done.
    The car is running smooth as silk.
    They were extremely polite, friendly, and professional.  We will certainly recommend them
    - Anne R.
  • A
    There isn't enough room on this site to tell you all the GOOD things about my experiences with Hans Foreign Car Repair (FCR) over the years. I became a loyal customer of Hans FCR after many experiences of great value, service, and professionalism. Hans FCR treats you like family and they repair your car as if it were their own.
    It takes a LOT for me to become a loyal customer of any service provider over which I have a choice (e.g., I don't have a choice over my electric provider so I'm "loyal" by default). My loyalty is earned by the criteria mentioned above. When it comes to car repair shops, I want to see a clean shop. I want to see mechanics that are ASE certified. I want to see employees, from the owner on down that love coming to work every day because they love what they do, their boss treats them right, and it shows that they are not just there for a paycheck. Hans is now semi-retired, and his main mechanic is his son Roland. Roland will take the time to explain what has gone wrong, why, and what it will take to get it back to 1-A condition. Under Roland is Sam, a young mechanic who cannot get the smile off his face. He knows he is in a career that will serve him well, loves what he does, and knows how good he has it working for Han's FCR. This kid is not stupid; he knows a good gig when he sees it, and it shows in his work. I see a new mechanic there now, and a relative (I think) of the family, Kelly, a very nice lady who is the most polite person who ever answered the phone.
    I used to be a mechanic; that's how I can tell the good ones from the rest. I also have four college degrees, including an MBA and a Doctor of Jurisprudence (Law). When I worked on a client's car, I was smart enough to know that if I cut corners and did shoddy work, the repair would fail, the car would come back for warranty repair and I would be doing the repair again - for free. As such, I performed every repair as if my 5- and 6-year olds were going to be taking off in this car after it was picked up. The mechanics at Han's FCR have the same attitude. I have never had to take a car back for a warranty repair.
    I also appreciate, nay, I especially appreciate that Roland knows when to sit me down and tell me that, while they are perfectly capable of performing a particular repair, there are solid reasons why I might be better off taking it to a specialist. This would be a very rare occurrence at Han's FCR, but it's just a great example of a car repair shop with integrity. Let me give you an example. Suppose I brought one of my cars into Han's FCR with what seemed like a transmission problem. Say I was getting ready to take the car to Florida to visit my parents. Roland inspects the car and determines, but is not 100% sure, that the transmission is bad, and a replacement will cost $8000. Say Roland tells me this, and tells me that this is why there are shops that specialize in tricky, difficult, expensive transmission problems, and that maybe IN THIS CASE I should consider taking it to one of those, and gives me the name of a shop or two that he considers reputable. Roland knows that, for a retired school teacher, $8 big is not chump change.
    I would be more appreciative of Roland's advice above than if I had seen the typical mechanic drooling with 8,000 dollar signs in their eyes, especially after they told me that it might not be the transmission, that it might be something transmission-related. And I don't have to be told that at ANY shop, once I give the green light to replace the transmission, I'm going to be on the hook for $8 grand, whether it fixes the problem or not. Explaining to me that transmission shops, especially the good ones, which are the only ones Roland would recommend, are prepared to handle any liability that might arise, and, because they specialize in transmissions and only transmissions, are likely to feel 100% confident of their diagnosis, especially when there's an $8000 transmission (and maybe more) involved, have managed that liability appropriately, is something I would appreciate, not something I would consider a negative.
    Now, don't get me wrong. I would let Hans FCR diagnose and repair any transmission I own. But I especially appreciate the fact that they will be honest with me in the exceedingly rare occasion described above.
    I think discussing questions like "How does Han's FCR treat women" is an issue that need not even be addressed - those are non-issues, but I will comment on why I brought it up. I know many shops, and so do many women car owners, who have been to shops where, when they see a woman pull in with a car problem, the price just doubled. That's sickening. Just go to Han's FCR already; you'll thank me.
    - Reid M.
  • A
    Had to take the car back in to re-adjust the alignment a week later. They were right on top of it and took care of the problem and didn't charge me. They made sure I was good to go and my vehicle was safe to drive. They also gave me suggestions on other necessary maintenance I would need to do and how soon I should do it.
    - Susan J.
  • A
    Brad Francis Ford
    I went to several other places in Los Lunas, and they all wanted more money for the job. Several private businesses wanted $700 to $900 for the job. I was very surprised that the Ford Dealer wanted less money than the private businesses. They also gave me a warranty on the air conditioner compressor that is good at any Ford Dealer in America. It was a double win!
    - Roger G.
  • A
    Roberts Auto Service
    This is the guy you've been looking for...
    I brought my '95 Lexus to Robert because it was occasionally failing to start. I had also lost all confidence in my previous mechanic.
    The battery was fine, so the likely suspect was the starter, but that wasn't yet certain. He said I could confirm the diagnosis by banging on the starter casing with something solid the next time it didn't start. That worked.
    The repair estimate was a pleasant surprise. Even an old Lexus can be expensive to repair, but the charge was distinctly less than what I expected - and when the work was done I was billed for even less than the estimate. Robert also remounted my front grill, which had broken off accidentally. It needed a serious epoxy job because all the mounting brackets had broken off, but he charged only $20 for that.
    He also diagnosed a squeak in the rear suspension that only appeared when there were passengers in the back seat. That would have been a more pricey fix, but he told me it wasn't needed, since it would be a nuisance rather than a risk. He also told me that if a vehicle comes in with an unusual problem that requires an expensive resource he doesn't have, he will direct the customer to the right place.
    I wish I had come across Robert years ago. It would have saved me a lot of money and worry.
    - Fred C.
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Auto Repair Shops in Los Lunas

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