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Family Doctor reviews in Las Cruces

  • D
    Baker, Dr. William
    Dr. Baker needs to brush up on his lab values. He refused to monitor an elevated blood test value of mine. I consulted 3 other doctors and they said I absolutely needed to have it monitored. Staff wanted to argue with me on the phone about a referral I accidentally lost. The lady behind the desk in back curses like a sailor. Good thing I don't bring my kids there.
    - TYler H.
  • F
    Baker, Dr. William
    I looked up physicians that accepted Molina Health Insurance in Las Cruces. Dr. Baker was on that list so I called asking to establish my brother as a new patient as he had recently relocated to Las Cruces and needed a new family care doctor. The person named Christy (sp?) who answered the phone confirmed that Dr. Baker did accept that insurance, was accepting new patients, and she could schedule appointments out 6-8 weeks.

    I explained to the receptionist that my brother needed an appointment for a physical and waiting 6-8 weeks would be perfectly fine since there were no emergency care needs at this time (and if any developed, I'd direct him to an urgent care in the meantime). She said "Well I will leave a note for Dr. Baker asking if he can provide care for him." I asked her if there were any reasons why Dr. Baker couldn't give him a physical and her response was "Well, you said he's on disability. He may need an internist." I asked her since when do internist give a routine physical and rather than explain what she meant, she began repeating herself saying all she could do was ask Dr. Baker.

    Made no sense, but fine.

    A couple hours later, I receive a phone call from another receptionist named Sherry (sp?) letting me know that Dr. Baker said he could not see my brother. When I asked her why, she repeated what the other receptionist had said, "He doesn't feel he can provide the proper care in the time necessary...". I repeated myself, saying "But I'm asking for an appointment for a routine physical which can wait easily 6-8 weeks." She said, "Well, Dr. Baker is only taking new patients off the list his father left him when his father stopped practicing." Obviously, that was a change in story that really made no sense. When I asked her why again she said "I don't know why." All she could do was offer the names and numbers of other doctors (who aren't accepting new patients).  At this point, I ask to speak with Dr. Baker. She tells me she can leave him a note because he will be out of town all next week." 

    I don't know if I am the only one who has gone through this with their office but it was upsetting enough that I felt it was important to share this with other Angie's List members. I live in AZ and have never experienced this with a doctor's office before.

    - Wiley B.
  • B
    Sangeeth Shanbhag MD
    It's okay. There is always a wait. But, it's not real long. It's maybe 10-15 minutes, which is not bad for a doctor. The best doctors in the world don't live in Las Cruces. So, when a doctor is reasonably good, they end up getting very busy and she is reasonably good. She is very smart. There is something that I really don't like at all about her. But, she is very smart and up-to-date on stuff. She is very busy and hard to get in to. She will not co-ordinate and consolidate information from specialists that she sends you to. So, if I need to go to the orthopedic guy, she will send me to the orthopedic guy. She will send me to any specialist. But, if I have a problem in that same area ever again, she won't treat it. She sends me back to that specialist. She doesn't co-ordinate the information that she gets back from the specialist to treat me as a whole person. The facility is nice. The staff is nice.
    - Erika G.
  • A
    Sangeeth Shanbhag MD
    My husband and I find Dr. Shanbhag to be a very skilled and thorough physician. We feel like she takes good care of us and is interested in seeing that we are in the best health possible. I have been a patient of Dr. Shanbhag's for nearly five years; my husband just switched to her because (1) was disappointed in the care he was receiving from his primary care physician and (2) he was impressed by how well Dr. Shanbhag takes care of me. 
    - Arlee G.
  • B
    Family Care Associates
    This is the office staff that I generally go to for basic medical appointments, and I usually just see whoever can get me in. Several times (and last time) I will call in the morning and they can get me in that afternoon. Last time I waited about an hour (in an exam room) to see the doctor. And that wait is typical. You will get called back very quickly to have your stats taken and be placed in an exam room, but then you will have to wait around. The office staff and medical staff are all very friendly and willing to answer my never ending questions and explain how medications work, etc..
    - Sarah W.
  • B
    Family Care Associates
    The moment I got there everyone at the front desk was friendly and nice
    and gave me all the information/forms I needed to fill out as a brand
    new patient. There was very little wait after I filled out the forms to
    see the doctor. My doctor was Delilah Castelein. She was very friendly
    and informative. She answered all questions and was very professional
    but also nice and friendly.
    The billing/office side of it went very clearly. However, at first they did want me to pay a co-pay but when you are
    going for preventative care or your annual exam the visit is free. But
    they made a quick call to my insurance and they confirmed to them it
    would be free.
    My only concern is that it takes a VERY long time
    to get a appointment and this makes me almost want to pick a different
    doctor. The initial check up was ok and I got in there quick. When I called for a illness I was having it would have been 3
    weeks before they could have got me in. I know its bad everywhere but
    they should be able to get me in within at least a day or 2. I had to go
    to a walk in clinic and pay a $50 co-pay because of course I could not
    wait 3 weeks for medicine.
    Other than that I would rate them
    overall a B. I would change to a A if they could offer same day/next day
    appointments for illness.
    - Dustin G.
  • C
    Bass, Dr. Harry
    I called to try and set up an appointment with Dr. Bass. I was informed that all new patients had to have complete physicals at the first appointment and that the cost was approximately $200.00. I had just had a complete physical, blood work, pap smear and mammogram a month prior with my former primary care physician in another city.
    The office insisted that I had to have another physical and that it was cash up front at the first visit.
    I just want to offer my point of view. I have never been to a doctor who would not accept medical records from another doctor, particularly very recent ones and would not see a new patient unless the first visit was a complete physical.
    The entire experience came across as a money making venture and even though I had heard good things about Dr. Bass I felt that this situation of having to repeat a month old physical was a bit suspect.
    I found another physician.
    - Dana F.
  • A
    Fay Lafon MD
    I wish to compliment Dr. Fay LaFon in the highest terms possible. She actually listens, and hears, and sees the patient in the context in which she is talking. Most doctors have tunnel vision, concentrationg on their own vision of what is wrong with their diagnosis, thereby missing important detail. In brief, she is ALWAYS ON THE MONEY AND VERY EFFECTIVE.

    She doesn't build unnecessary follow-up visits and her medical prescriptions are highly effective.

    My very high opinion was reflected, one time in her office, when a patient and her family said they drove from another city to consult her because of her reputation for competency from the city she previously practiced in.

    I rate Dr. Fay LaFon in the highest terms possible, A++!
    - Elizabeth M.
  • D
    Fay Lafon MD
    On at least two occasions Dr. LaFon performed EKG's to rule out really serious issues. She did not address the situation any further, make any recommendation or referrals nor did she make any attempt to treat the high blood pressure.
    The clinic is dirty, the wait is fairly long even with an appointment. The office hours extend after dark and there is insufficient lighting in front of the building to the extent that my husband tripped over a curb in the dark after an evening appointment.
    Her office manager is pleasant.
    Her nurses are prima donnas, think that they are doctors, incompetent, unprofessional and unkempt.
    Both nurses have nasty personalities whereas Dr. LaFon is pleasant and a good listener.
    I have no doubt that she would be much better off without the current nurses.
    I would only recommend Dr. LaFon for minor illnesses. I have no bad feelings towards her but from what I experienced I don't believe that she has the expertise to be a primary care physician.

    - Dana F.
  • A
    Stefan Schaefer MD
    Dr. Schaefer's knowledge of medicine is as great as any doctor that has treated me in my seventy years of life. He is very thorough and has never misdiagnosed any ailment since I've been seeing him. He doesn't unnecessarily prescribe medications just to make me feel like he's taking action on my particular malady. His only "goof" since he has been our doctor was referring me to a surgeon who botched an inguinal hernia operation on me. (That practitioner has since left the field of medicine). I'm going to have to have another hernia operation to correct the first one. Dr. Schaefer will be my FP as long as I'm in Las Cruces. It's very important for our peace of mind that we have a provider in whom we have complete confidence.
    - George M.
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Family Doctors in Las Cruces

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