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Pet Care & Health reviews in Cedar Crest

  • A
    Graceful Grooming
    The husband and wife team arrived just when they said they would and set up their self-contained trailer in the driveway. They did an excellent job on both our dogs. After we lost our long-time groomer, I had to find a new one and a couple groomers I called wouldn't even do Great Pyrenees. This couple took great pains to keep our 13-yr. old arthritic Pyr comfortable and were extremely patient with our overly-anxious Golden. The price was reasonable considering they had to drive almost an hour to get to our home. We live in the East Mtns., so I eliminated 2 trips to Albq. and because they own the business I didn't tip them. The result was that it was actually a little less than I've been paying my other groomer. They were very professional and I'd use them again.
    - Kathy M.
  • A
    Canyon Crossroads Animal Hospital
    Did a biopsy, inconclusive. Gave me the options available. No pressure and left me to make my own decision for her treatment. Have used this vet clinic for many years. They are open 7 days a week and in a rural area, that is special. Especially with Sunday morning porcupine quills in our dogs!
    No complaints, just good vet care for a long time.

    - Cheryl K.
  • D
    ABQ PetCare
    I will list three different visits with three different dogs, though there have been four or five visits, I believe.  After the last one, I will no longer visit this vet clinic under any circumstances.  The only reason we went there for urgent care is because our regular vet is out of town at least a week out of the month, and we sometimes need urgent care during those times.
    Visit one:  took in a dog who had been injured in a fight and was limping badly.  We called in and had an appointment for a specific time.  My husband was 5 minutes late to the appointment, and they refused to honor the appt. unless he paid an "emergency" fee.  (He had also called while on the way to say he was on his way, but no one noted that).  He ended up having to wait 2 hours for another appointment.   When he took the dog in to see the vet, the biggest concern seemed to be her medications (she took phenobarbital for seizures), and they seemed to suggest she should not get this, though our regular vet had prescribed it.  At this point, no one even touched our dog, or looked at her leg.  She was ok, in the end, but overall, the policies left a bad taste.
    Visit two:  We brought in an Akita who was having some rear leg ataxia, wasn't able to hold up his head, had eyes problems, etc.  We came directly there from the emergency vet, who had had too long a wait.  This time, things started out much better, and the young vet we saw (young blonde woman; I don't remember her name) was helpful and actually listened to us, which was an improvement over the last visit.  She ordered many more tests than I would have preferred, including a number of xrays (though we already had some from our regular vet, and I did explain about some of the problems our young dog had in his spine already).  The bill was around $800 and in the end, she had no idea what was wrong with him, and she said she saw no damage to the spine (that my regular vet had already diagnosed).  We decided to take him to our regular vet the following week.  Despite the price, I had no complaints about this visit initially--I do understand vets can't always make a clear diagnosis, and she was able to prescribe some needed eye drops.
    However, we needed copies of the xrays for our regular vet to see, and it was very difficult for me to get them, even though I only wanted them emailed to me.  The receptionist was not in the least bit helpful, and I had to call repeatedly, and one day she just said she was "too busy" to do it.  finally, the evening receptionist sent me the xrays.  When my vet showed them to me, even I could see the bone spurs on the cervical vertebrae, and I'm not sure why this vet did not see them, and why she doubted our vet's diagnosis.  I left that visit unhappy, but at that point still considered ABQ petcare a possibility for urgent care.
    Visit three:   I went in with a friend who had a very ill German Shepherd who was lethargic and vomiting, because our regular vet was out of town.  This visit started very badly.  The vet (a different one) basically made a diagnosis of what was wrong without ever touching the dog.  She asked about food, and when she found out the dog was being fed in a way she did not approve of, she immediately said that he probably had salmonella, caused by his raw diet, and she prescribed something to stop diarrhea (which the dog did not have), and an antibiotic.  We suggested she actually examine the dog at that point, and explained his symptoms again, which included vomiting but not diarrhea and a loss of appetite.  She insisted on her diagnosis, and also prescribed a wormer (one we later learned was for cats) which was exorbitantly priced.  We did not believe this was what was wrong with the dog, and told her so.   She then said she would take a urine sample, which involved a two hour wait, because the vet tech seemed entirely unable to capture a urine sample.  The vet did suggest xrays, but only because we insisted we did think the dog had either worms or salmononella, but by then, we'd been there three plus hours, and the price was so exboritant, we decided to leave. Oh, and the antibiotics prescribed were not only $120, but when my friend got them, they were expired, and she had to go back for a new set.
    As it turned out, when she took her dog to our regular vet four days later, her dog had eaten a number of lava rocks.  His stomach and intestines were perforated.  He died.   Our vet took one look at him and knew immediately that the problem was likely a blockage or something in the stomach/bowels, and xrays were what she ordered right away, but by then, it was too late to save the dog.
    I don't blame ABQ Petcare for the loss of my friend's dog.  By the time we realized there was a problem, it would have been too late to save him.  I do blame them for having a vet who was so arrogant she wouldn't listen to knowledgeable and experienced pet owners,  and who made a diagnosis based on her own biases about diet without ever physically examining the dog.   In fact, I've seen a pattern of attempting to make a diagnosis without an exam, (and often without listening to the pet owners) which I find troubling in the extreme.
    I would never visit this clinic again, and frankly think they are negligent to the point of being dangerous.  I really recommend others stay away as well.  If you have some basic thing--shots, well pet care--they may be ok, but they are not competent as urgent care vets.
    - Lisa C.
  • C
    Veterinary Emergency & Specialty Center LLC
    I've been to this vet several times, and what I can say about them is this:  if you need an emergency vet, they are better than some of the local alternatives, but certainly, I've only been marginally impressed by this services.
    The first time I visited (not the most recent time listed above), my dog had been attacked by coyotes.  They did handle her injuries and stitch her up, but I've always been less than impressed by their "turn over your credit card immediately" approach.  The cost was probably about three times what my regular vet would have charged, and I had to refuse some services that I felt were unnecessary (I've had a lot of dogs, and am pretty well educated on canine health and medicine, and knew some of the things they said we needed, we didn't need.  I basically asked them to only do the minimum so I could take her to our regular vet on Monday).   So my experience was probably a B...they did the work ok.
    The next time I brought in my Akita who was having an unexplained problem--trouble breathing, dropped head, lethargy.  I never even made it to the vet, because the vet tech was so snotty.  The first thing they asked was how long he has been blind.  He was not and is not blind.   Then we discussed his problem, and I told her he was on methocarbamol, prescribed by our regular vet, and she said "well, that's the problem.  It causes lethargy.  You shouldn't be giving it to him."  No exam.  No further questions about why it was prescribed to him (he has some problems in his spine).   She acted as if I was giving my dog improper drugs.  I know, of course, that his regular dose does not cause this kind of reaction in him, and that this was not the problem, but it was clearly not worth trying to explain that to someone who 1) thought my sighted dog was blind and 2) insisted that his regular meds were causing a problem with no further exam.
    We left.
    I'd go back if I had to, because I do consider them better than the VCA emergency vet, but I can't really recommend them either.

    - Lisa C.
  • A
    Vista Larga Animal Hospital
    I had an appointment and was greeted and checked in a few minutes before my scheduled time. The vet was most thorough with the exam and suggested some lab work to make sure everything was okay with my beloved dog. The cost of everything was very fair and I feel like I got more than my money's worth. So relieved we have such high quality animal care in the E.Mtns. Yeah
    - Susan H.
  • C
    Canyon Crossroads Animal Hospital
    Took cat from me and attempted to install catheter. Cat resisted and exhausted herself on the table as I watched in horror. The procedure was bogus. Dying cats should get a sedative and not have to put up with a painful procedure. My cat did not deserve to die like that...
    - Dwight M.
  • A
    When we got there my puppy was thrilled to see other dogs running around. All the dogs were happy and glad to interact with each other. Kay put both myself and my puppy at ease. This was his first grooming and he was very squirrelly and wiggly. She handled his puppy-ness like a true professional and a true dog lover!
    - Susan H.
  • A
    very efficient and nice
    - gail h.
  • A
    Citizen Canine
    - S.J. M.
  • A
    ABQ Pet Waste Removal
    The owner of the company arrived with his assistant on time. They were both polite and personable and quickly started work after surveying the area in question.
    - S.J. M.
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Pet Care Providers in Cedar Crest

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