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Flooring reviews in Cedar Crest

  • A
    Paragon Construction LLC
    We are thrilled with the job and with Paragon Construction.  Having built a couple of homes in the past, and having done other remodel jobs, we were cynical about contractors due to some of our previous experiences.  We now have new faith in the profession!  The owner, Byron Butcher, is pleasant, professional, courteous and extremely capable,  Due to the extensive work to be done (over a period of about 5 months) we did not live in the home while the work was being done, but did visit the site daily.  Mr. Butcher and his crew were there on time, usually worked 6 days a week, and to my amazement, cleaned the site at the end of each workday.  The whole team was pleasant and very professional.  Mr, Butcher was very responsive to owner input (and change requests), and if he had a suggestion (often things we hadn't considered), he was very polite in explaining his viewpoint -- we were very appreciative of his extensive knowledge about construction.  He obviously has many years of experience and was well versed or had experts working if there were speciality areas (tile work for example).  Perhaps one of the best bonuses of hiring Mr. Butcher is that he is a Master Carpenter.  As a result, all the things that were particularly important to us, like the finish of the house, were given a great deal of attention (such as setting cabinets and doors, making sure baseboard was trimmed perfectly, etc).  Additionally, he was very professional with his paperwork and bid process.  He required all his workers to carry workman's comp which we much appreciated.  If we ever want additional work done, we will call Paragon Construction to do the job.
    - Philip S.
  • F
    The web site and the represenative lead you to believe that they have trim and molding to match the flooring you are buying, but they don't.  When you ask them about it, they offer you some incredibly poor substitutes, then claim they don't know how to contact the manufacturer of your flooring.  When the flooring arrived (it had already shipped) there was damage to some of the planks.  I contacted and submitted the signed bill of lading from the shipper, indicating the planks damaged, and have yet to receive a response.  What I got was a long pompous email about how they had not misrepresented being able to sell me matching trim and molding.  But why in the world would I buy flooring from them if there is no matching trim and molding?  How do I make the transitions from the laminate floor to tile without thresholds, and how do I lay the laminate on the stairs with no stair caps?  This company is a fly-by-night disaster.
    - mark l.
  • F
    Cosco Windows & Home Remodeling LLC
    He was very pleasantand accommodating while trying to acquire the job. However, after cashing he has gone awol. He has not returned my call, and has basically abandoned me. I am considering filing police reports.
    - Richard A.
  • A
    Grout America
    Bill arrived promptly and was courteous and efficient.  The job took quite a long time, more than four hours, but considering how much work he did, that isn't too bad.  He arrived without either a ladder or dropcloths, and had to borrow those from me, but he was apologetic and fortunately I had both.  The work itself was done in close coordination with me and was of high quality.  He explained what he was doing and why, and made sure I was on board throughout.  After he was done, he invited me to walk through the house and inspect the jobs.  He was quick to make some very minor modifications to a couple areas I was concerned about.  I would definitely recommend him.
    - Todd G.
  • A
    Advanced American Construction Inc.
    George knows his business. 
    When he came out to make a bid he gave us solutions to problems we thought we knew what to do.  His ideas were much better and he saved us a couple of thousands with his ideas.  His bid was the lowest. Even while he was working on our place, if a problem came up he talked to us with a solution i.e. putting extra support under where the Kiva would be built.  If George tells you how something needs to be done listen to him.  He know what he is talking about. He did a fabulous job.  I knew we had gotten the right contractor when the first thing he had his men do was put down floor protectors and hung plastic to try to keep as much dust from the rest of the house. George works right along with his men.  They all three worked hard and long each day. They cleaned up their work area each day before they left. The floors, walls, and windows are beautiful.
    We bought a Kiva Kit from a place in Albuquerque and had one of their men install the Kiva.  The person who was suppose to do the stucco came over with an attitude and started jacking up his bid.  We asked him to leave and called George. George was able to be over the next day to start the stuccoing process.
    I told George he is like Walt Disney and his Disneyland - George makes dreams come true.  
    If you want to see pictures, contact George and I will send him some that I took during the construction.
    - Laurye T.
  • B
    DirectBuy Club of Albuquerque
    You can buy things at the warehouse price and they also have contractors that work for them. The people at the store are very friendly and helpful. You look for the books there and then they order because they don���t keep stuff on site. The products can be as high or low end as you want to go. We bought a higher end flooring than we would have purchased with a more local company. We got a good price on the flooring and appliances. The store itself is decent but our interaction with their contractors was not the best. Otherwise, they try pretty hard. The contractor hasn���t really gotten back to us about finishing up one little thing on the floor and the management at DirectBuy hasn���t been very helpful either. As of 4/13/11, the job isn't complete, contractor hasn't contacted us and neither has anyone from DirectBuy. I changed the "Responsiveness" category to a D because of that. When you're there, people are attentive. There hasn't been follow-through. Use them again is a yes, because of other types of purchases and the fact that we have a contract.
    - Susan B.
  • A
    Overall - EXCELLENT. Good communication skills (i.e., letting you know where he's at with the job, when he'll be there, etc. - unusual for a contractor). Quality of the job was always good to excellent - only on a few occasions was there a small problem which I brought to his attention and he fixed. One one occasion there was an issue that couldn't be fixed easily or without additional cost. A floating [fake wood] floor had some "soft" spots where the underlayment needed additional padding so it wouldn't 'sink down' when you walked on that spot. He should have checked for this issue during the placement because it is a big-dollar item. Ergo, the "B" rating on quality but overall it's more like B+ or A-. The bottom line is, would I hire this guy again? Absolutely. Highly recommended. In fact, I have more jobs for him on my agenda. His broad skill set is impressive which means you can use him for almost everything. His communication skills, professional work ethic, price and quality are exemplary.
    - Tony Z.
  • A
    Ray's Carpet One
    They were very good. I would give them an A-. Just a few minor things they could have done better.
    - Kathy M.
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Flooring Installation in Cedar Crest

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