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Moving reviews in Albuquerque

  • A
    K&J���z Moving Inc
    The movers were excellent! They were efficient and friendly and extremely polite. They listened to our concerns and ideas and wasted no time getting to work. They exceeded our expectations. The price seemed fair but we were told at the time of payment that if we paid with cash we would get a 10% discount. We explained that if we had known that we would have visited an ATM to pay with cash. One of the movers told us that they are not allowed to tell us about this discount before the job is completed. This seems like a misleading way to do business and the only thing that spoiled an otherwise excellent experience.
    - Fred B.
  • F
    Albuquerque Moving & Storage Co.- Allied Van Lines
    We were told that our things would be insured all the way thru the process of moving. We were also given a form when they delivered our household belongings. Even the movers could tell there were items broken. I was told we had 30 days to put in an insurance claim. I scanned and filled that claim within the 30 days, sending it to the email addresses I was given by ABQ Moving and Storage. I have yet to even receive a phone call in return to numerous calls I have made regarding the claim. I have not had a single answer to messages left or emails sent. I assume they simply don't care about the customers after they have gotten their money.
    - sherry e.
  • A
    Lobo Moving
    Excellent. These movers were on time and worked steadily for a great price to help me accomplish my move. Most of my furniture went to a new apartment and some things to my storage unit. They also took items no longer wanted and required to be off the property to a donation center.
    - Sandra O.
  • A
    Pratt Van Lines
    Tim and his team were all professionals. He called me 1 week out, 3 days out, and we spoke the night before. We lived on base so he wanted to make sure he had every detail worked out to get his team and vans through the main gate. They arrived early, worked hard, wrapped and took care of all our belongings. At the new house, they carefully unloaded everything and even offered to help me assemble bunk beds, new furniture, etc. I would definitely use them again and I will refer them to anyone I know who is moving locally. I was VERY IMPRESSED! Thank you Tim!
    - David G.
  • B
    New Mexico Van Lines
    Overall, the move went very well. I felt that the crew on the packing end (New Mexico Van Lines) was a bit more professional and experienced than the crew on the delivery end (A-1 Freeman), but both ends did a good job . The truck driver (Henry) was great, meticulously tallying all the items, keeping in contact with me on the receiving end, etc. The delivery ended up being a day later than the specific date Henry originally promised, but it was still well within the contracted delivery time window. A few items were damaged beyond repair (two Ikea-quality desks and a DVD rack), and the back panels of two bookcases had holes punched in them. This has nothing to do with New Mexico Van Lines specifically, but just for the record, the North American Van Lines (parent company) damage claims process was slow but smooth and easy. It took a few months from the time I submitted the claim to the time I received reimbursement because of the Thanksgiving, Christmas, and New Year holidays, but it's a fairly stress free process as long as you aren't in a hurry.
    - Lynne X.
  • A
    Fresh Start Moving Company
    I contacted Johnathon about needing to move in the next week, probably. My new job was starting in 12 days, but I didn���t have anywhere to specifically move to-just the city. He told me no problem and came to see what I had, then gave me a quote! Johnathon, Eric, Nick and Julian all came to help move and do some last minute packing, all while making sure none of my cats escaped. Eric was also very reassuring and calming when I got super anxious about everything that had to be done. Everything was packed/moved quickly and professionally. Johnathon and Nick met me in Las Vegas the next day and had to move my stuff into a 3 story condo. They did so while keeping a great disposition and maintaining efficiency. I would recommend Fresh Start Moving Company to everyone who needs stuff moved.
    - Shelley A.
  • A
    Albuquerque Discount Movers
    Highly recommend. The professionally dressed and polite moving crew arrived on time and worked quickly and efficiently throughout the day. Not one minute of wasted time. They were careful both with my household goods and my home. When an unexpected event occurred (my storage unit was too small), they made the adjustment to move the truck and start unloading into a second unit (one I rented on the spot) without reservation or complaint. The owner/estimator who came to my home initially gave me great advice about how to prepare to make the move go as smoothly as possible and came well prepared for what I had. I was called the day before with a courtesy reminder about when they would arrive. It all added up to a great experience and value.
    - Maggie A.
  • A
    Fresh Start Moving Company
    Outstanding!!! Words cannot describe how pleased I am with Fresh Start Moving Company. From the first moment I talked to them on the phone until the hand shake after the work was completed, they were professional and amazing throughout. They took care of my furniture and belongings as if it was their own. They were on time and worked efficiently while handling each piece of furniture, boxes, pictures, and fragile items with care. They eased my mind. Moving from a large two story home and down sizing, the job they performed relieved me of all the stress. I highly recommend Fresh Start Moving Company.
    - Sally R.
  • F
    Albuquerque Apartment Movers
    When I first communicated with James, he told me that everyone who works for him has at least five years of experience. He assured me there would be no rush in case we needed to go through things. He told me three to four hours to get the job done. When I asked what type of payment was acceptable, he told me check as long as it was from a local bank. On the date of service, James arrived promptly with two young boys, who looked like they were maybe in high school. and didn't look like they had five years experience between the two of them. We explained to them the storage unit needed to have things stacked all the way to the top so everything would fit. Furniture, a workbench and a large BBQ grill should be put in first (in the back) along with a large table saw and drill press. James was busy unloading the truck and the boys were going back and forth putting things in the unit. Unfortunately, although they were working hard, they had no idea how to put things in to utilize the space and had no supervision from James. Throughout the morning, James was continually taking phone calls regarding other jobs as well as standing around talking to our friends. About two hours into the job, after another one of James' phone calls, I heard him tell the boys he wanted to be at another place by 12:00 (in one hour) and Ito basically just get everything in however they could. When they left, we found the workbench and the BBQ front and center of the unit. When they were finished, James gave me a total then saw I was writing out a check. All of a sudden he threw his hands up in the air and started walking away . My husband followed him and asked what the problem was. He said, "I'm not taking a ***** out of state check." Our bank is a local credit union, which I would have told him if he'd have asked. Instead he assumed since our things came from Florida that our bank was there as well. His behavior was completely unprofessional. We ended up having to rent a second storage unit and hire someone else to help us move everything and this time organize and stack everything properly. In moving things, we found crushed boxes where they stacked things that said Top underneath heavier items. They also left a big empty area in the middle of the unit, wasting space. I have to honestly say I was shocked that this company has so many good reviews. Although their rates are good, for us it was a total waste of almost $200 since everything they did had to be done over. I would never recommend this company and I definitely would not use them again.
    - Cathy G.
  • A
    Fresh Start Moving Company
    It was hard finding a company to do an in home move. But the moment I spoke with John my mind was put to rest. He was so easy to deal with and most amenable. We scheduled for a few days out. 2 team members were to come on Saturday morning for our furniture moving date. To be plain, it was the BEST moving experience I ever encountered. John said they were the backbone of the company and would provide excellence of service. I'm rather picky, but had a gut feeling these were the right guys. Boy, was John right! I had zero worries. Their work ethic was impeccable. Eric and Julian used every moment thoughtfully and were extremely considerate as well as reassuring. Every piece of furniture was handled with kid gloves. They were personable and knew what they were doing... moving calmly yet smoothly and quickly. Not even one teensy scratch anywhere. Some of the items were big items, too. Superbly professional in every aspect of the move. Julian and Eric really listened, taking great care along each step of the way. The best movers EVER. I found out that they also stage houses for a larger company in New Mexico, which was evident because they had some nifty ideas for how to get things done right. These strong men really knew what they were doing. I will hire them for any kind of move, home staging and, I think they might even do some landscaping (which is on our list, so if that is the case, were hiring based on our grand experience and their keen eye). They were metuliculous. EVERYTHING was accomlished in a short time. Thank you for all your consideration and hard work. I am so appreciative of all that you guys did. This kind of help is hard to find. We really got more than what could have been expected. Many thanks.
    - Angela D.
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Moving Companies in Albuquerque

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