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Health Care Facility reviews in Albuquerque

  • D
    Zinn & Mahoney Insurance Group, Inc.
    I had two issues with this agent. 1) She assured me that she would handles discontinuing my regular insurance to sync with Medicare kicking in. I went to her 3 months prior to this happening and that is when she told me. I told her I would be vacationing in Spain when I moved over to Medicare. In Spain, on my effective date, I checked my bank accounts and lo and behold my old insurance money was taken out as well as Medicare. I called the agent from Spain. They said they didn't know I was enrolled in Obamacare (I haven't used in 4 years) and that that should have been cancelled too. This agent was highly recommended to me and I said, "with your experience, you should have asked me." She told me that Obamacare had to be cancelled too. With their reputation, they should have known to tell me this. I immediately cancelled my Obamacare and was reimbursed for everything but $150. I went back to the agent and asked her to please reimburse me as it was their mistake and they had 3 months to take care of this and bring it to my attention if something had to be done. They refused to do so. 2) The second issue took place on my only visit with her. Because my husband as been on Medicare for 7 years, I asked him to come with me. It was soon after our introductions that the focus and eye connection was all about him and I truly felt invisible. I asked him if he noticed that and he said he did. I found this offensive and unprofessional.
    - Elaine M.
  • A
    Lovelace Women's Hospital
    This hospital and its staff saved my life. I called asking to see a doctor or NP about a lump I found in the shower. They got me in for a visit in 24 hours. Within a week I'd had my biopsy and was diagnosed. My chemo oncologist was outstanding. My surgeons were excellent. After visiting the ER on a couple of occasions, I can say they're great too. I now go in for six-month checkups to monitor my remission. Having everything coordinated through one breast center specializing in my type of cancer was great.
    - Emilie D.
  • D
    Presbyterian Urgent Care
    On a Saturday morning I experienced the onset of extreme abdominal pain to the extent that I vomited from the pain.  Spouse transported me to the Emergency Room at Presbyterian Hospital, 1100 Central Ave. SE, Albuquerque, NM 87106.  I was in excruciating pain when I arrived, and had to submit to the usual administrative nonsense prior to receiving any treatment at all.  Note that the ER was not particularly busy with only about 3-4 patients in the waiting room.  After that, I requested a gurney or bed, but was told that was not available until after I saw the doctor and had to make do in the waiting room.  After about 15 minutes, my name was called and I was sent to a desk with a person whose only function was to recheck ALL the information I submitted when I arrived.  In addition, this person was poorly-trained and ignorant since she tried to joke with me while I was doubled over in pain.  Fortunately, my spouse was with me and could answer all the questions...AGAIN.  After another 10 minutes, I was called, but this time I was attended to by a phlebotomist who drew blood.  I again requested to lie down, but was told that I would have to return to the waiting room.  After another 15 minutes, I was finally escorted into an examination room and could lie down; after another 10 minutes, an MD or PA showed up and actually began to diagnose my condition.  In other words, I had to wait over an hour just to see someone, and was treated shabbily given the level of OBVIOUS pain that I was suffering.

    Bottom line is that I was given a scan and sure enough, I had a relatively sizable kidney stone, large enough that I was admitted to the hospital and it was surgically treated the following morning.  Quite frankly, I am 64 y.o. and have never experienced such an abomination of "emergency" treatment in my life.  My hospital stay was tolerable but PHS should be ashamed for such poor urgent care service.
    - William W.
  • A
    Bruno Nascimento - Health & Life Insurance Broker
    I turned to Angie's List and typed in "Best health insurance broker/agent in NM".   I called Bruno.  He is GREAT!  He responded within 45 minutes of my call. He thoroughly listened to what happened, and offered a perfect short term health insurance policy solution which was affordable for me and has given me the peace of mind insurance is supposed to provide.  My BCBS policy and Zach's short term policy will be effective until December 31, 2015.  I will call Bruno again. He is very knowledgeable, and was so grateful that it only took a few moments and Zach was back to being covered again.
    - Angie C.
  • C
    Lovelace Medical Center
    The ER staff was great and my admitting doctor was good about explaining things.  When I was moved to their step-down unit, the nurses were great.  They dealt with my fears, my discomfort, and of course, my medical needs.  They were almost to a one, very efficient, yet very human.  The patient techs were not as consistently high quality, but for the most part, they tried and were friendly.  I did notice a lot of lounging around and ignoring of patients by the patient techs, which was my main complaint.  If you need to use the bathroom, you don't want your tech on their phone, out in the hall, ignoring you.
    The hospitalist who came to see me every day was excellent and kept me well updated on what was happening with my care.  I felt like I always knew what was going on with my plan of care, and what it was going to take to get me home.
    Overall my stay at Loveless was very good.  The techs could use a lot of improvement, and I ran into one horrible nurse the day I checked out, but the hospital administration finally seemed to take notice of my complaints about this nurse.
    It is amazing what the small details can do.  I felt very angry at Lovelace for awhile after encountering this one nurse, but finally realized that this one person did not erase all the great nurses that had cared for me.  There needs to be tighter supervision of the patient techs, but overall, I would go to Loveless again.

    - Sandra N.
  • D
    UNM Sandoval Regional Medical Center Inc
    After waiting 10 months for initial primary care appointment, was ecstatic to finally have a doctor. The Dr himself is great, but the system/ management of details is pathetic. One might expect that speaking face to face with a secretary, or med asst would be the same as speaking to your Dr , as far as scheduling bloodwork or getting prescriptions renewed. There seems to be a long chain of communication, with the end of the chain dangling off a cliff.  I had bloodwork scheduled  prior to an upcoming physical and drove 80 miles in for it, only to be told the order was not there at the lab. I had to go  to my Drs receiving area and talk to a secretary who said the med asst/P.A. who could figure out the problem was not there that day. I had to leave, but expected a phone call which never came, and 3 days later I had to call in myself, spend 30 minutes talking to 4 people,  to have it arranged (supposedly).
    This kind of thing has happened three times over the last 9 months.  I will be looking elsewhere for medical service worthy of a human being.
    HOWEVER, the hospital which admitted me from the ER gave me good care. The ER itself was not caring at all,  I had serious gastroenteritis and they tried to send me home after 6 hours, when in fact, I needed hospital care for 3 days. I had to talk my way into being admitted which the average person could not do, nor should
     have  to.
    - tracy f.
  • A
    Unm Hosp.
    I had a wonderful care there,but I don’t currently have a doctor. They were fine. I was very pleased. I had to fill out a survey after I got out. Everything was good. I gave them really high ratings.
    - Judi S.
  • A
    It is the closest one to the house and I have been using them for about two years. I have had to use some other ones but I generally don’t have a problem with this one. They have really long lines in some of their other ones but the lines are usually too bad at this one, and it is one or two people in front of me. They are very professional and very helpful. Walgreens is Walgreens and their prices are pretty good, and of course, it is all set by my insurance. They are pretty good when there is a problem with the prescription. The only downside to them is that sometimes won’t tell me what the problem is and I have to go in and talk to them to find out what the issue is. That may be more related to them making sure that they are actually talking to the right person and they don’t want to give out information over the phone. Other than that, they are great.
    - Leif G.
  • B
    It's the kind of place that in the middle of the night that, if you're in the emergency room, you'll be in there with a bunch of drunks and crazy stuff. That was sort of an interesting experience but not very pleasant. Where they treated me is fine.
    - Claude M.
  • A
    We go there regularly. There online ordering is the best. It is so convenient. You can order something at 9 O'clock and by the afternoon of the next day you will find it waiting. If you prescriptions are over, they call your doctor and let them know about it. Insurance covers the cost and their customer service is great. They communicate well and I would use them in the future.
    - Matt H.
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Health Care Facilities in Albuquerque

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