Carpet Source

A 148 Reviews

Founded 1999 • Angie's List since April 2010

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Awards & Badges

Angie's List Super Service Award badge
Super Service
Award 2019

Licensing

No License Required for Trade
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

Hours

Monday
8:00 AM - 5:00 PM
Tuesday
8:00 AM - 5:00 PM
Wednesday
8:00 AM - 5:00 PM
Thursday
8:00 AM - 5:00 PM
Friday
8:00 AM - 5:00 PM
Saturday
9:00 AM - 12:00 PM

Company Contact

3300 Princeton Dr NE Ste N3

Albuquerque, NM 87107

Description

I know selecting the right floor covering for your home or business is hard, it's also time-consuming and very confusing with all the misinformation out there. As the founder of Carpet Source, it is my mission to make your experience smooth, hassle-free, efficient and as pain-free as it gets. Almost 20 years ago when I eliminated our showroom and kept the warehouse space, I systematically dissected every aspect of our process with you in mind, the client. I had to over many years figure out what was best for you and how to consistently deliver superior service and excellence at every touch point. My first thought was "How can I make it easy for the client to select the right floor for her/his needs while eliminating the old clunky way of doing things; while still making it affordable and consistent?" Well, many years later here we are with an efficient and affordable process that does exactly that. It is a work in process, we learn something new every day and are constantly tweaking it, I know it'll never be perfect. What is? Yet, I still want you to have the best experience we can possibly deliver. Okay, now that you know why we do what we do for you, here is the obligatory promotional part of the intro, I hope to visit with you soon. We deliver high-quality carpet & flooring in Albuquerque, NM at the best price without the hassle! Why are smart customers choosing Carpet Source USA? Check out your top 5 benefits: 1) You'll eliminate the middleman. 2) You'll buy carpet directly from the mill. 3) You'll incur no carpet showroom expense. 4) You'll receive full carpet warranties. 5) You'll select from top name brand carpets....

Verified Reviews

148 Total Reviews
Reviews by Rating
A Rated
134
B Rated
9
C Rated
3
D Rated
0
F Rated
2
Read reviews by category
carpet installation (139)flooring (38)tile installation (13)hardwood flooring (6)
Showing 1-10 of 148 reviews
A

RATED

10/11/2019

Splendid. I was highly pleased with the results. Quality work. Great crew, kept to the time constraints as well.

DESCRIPTION OF WORK
Re-carpet Office Suite

CATEGORY carpet installation

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 10/11/2019

SERVICE PROVIDER RESPONSE

Hi [Member Name Removed], So great to see your great review today, thanks so much for leaving it for us! It was such a pleasure to work with you again. Let us know if you have any challenges, we’re glad to help you in any way. Thanks again, and hope to work together again. All the best, Don Lovato Pres. CarpetSourceUSA
A

RATED

07/04/2019

It went very well. See description. Installer cleaned up after himself very well also.

DESCRIPTION OF WORK
They installed carpet in my upstairs area over 5 years ago ( May 2014) and did an excellent job, and the carpet is holding up well. This February, 2019, I hired them to replace the sheet vinyl flooring in both upstairs and downstairs baths. Again they did an excellent job, and the installer was phenomenal.

CATEGORY carpet installation, flooring

COST $1,100

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 02/04/2019

SERVICE PROVIDER RESPONSE

Hello Mr. [Member Name Removed], So glad to see your fantastic review today, thank you so much for leaving it! We enjoyed working with you on both of your projects, thanks for being reasonable and easy to work with. If you have any challenges, please reach out and we will take care of it immediately, thanks again. All the best, Don Lovato Pres. CarpetSourceUSA
A

RATED

12/19/2018

Had tile and carpet in entire home replaced with Coretec planks- they did a beautiful job laying the floor. They did this before I moved in - I was still living in another state at the time. They completed the work when promised and kept me informed of their progress.

DESCRIPTION OF WORK
Had floors in home replaced

CATEGORY flooring

COST $27,000

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 10/12/2018

Images

Photo for Carpet Source - 3300 Princeton Dr NE, Albuquerque, NM - 37617600

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SERVICE PROVIDER RESPONSE

Hello Jenny, It’s so nice to wake up and see this beautiful review. The entire team is delighted. We are all so happy that you’re so pleased. We really appreciate you and your business, thank you so much for allowing us to serve you and for the fantastic review. I hope you enjoy your new floors for many years to come. Let us know if there are any issues and we will get right on it, thanks so much....
A

RATED

11/13/2018

Perfectly! Whole job done in 4 hours, including cclean-up. No problems at all.

DESCRIPTION OF WORK
Replaced carpet and pad in main Great Room; haul away old carrpet

CATEGORY carpet installation

COST $2,550

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 11/07/2018

SERVICE PROVIDER RESPONSE

Hello Mrs. [Member Name Removed], Thank you so much for your kind words and it was a pleasure working with you both. I’m glad you have such a good eye for color, it makes my job so much easier. Your review made our day as I shared it with my team! I hope you receive many years of service from your new carpet, please let us know if there are any challenges and we will deploy one of our men immediat...
A

RATED

11/04/2018

Of the three Angie's List sources sent to me, only Carpet Source reached out to me. They were prompt in estimating the job and providing choices. Provided an itinerary and kept to it, showed up on time for each stage of the project, followed up during the work. The technicians were courteous and professional. used state of the art equipment and kept the contamination to a minimum...tile removal ca...

DESCRIPTION OF WORK
Needed poorly installed tile removed, replaced with carpet.

CATEGORY carpet installation, ceramic tile

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 11/02/2018

SERVICE PROVIDER RESPONSE

Hello Mr. [Member Name Removed], I am so happy (and so is my Team!) with your wonderful and detailed review and with your kind words, sir! Thanks so much for your business, I am always sympathetic to all of our client's needs, yet most especially when there are health issues (traditional tile removal is dusty and unhealthy) and you've recently been scammed by a local business in my own field. We t...
A

RATED

09/18/2018

They were great! They got a hold of me super fast and set up an appointment that was very quick. They were on time and used a communication app that kept me informed on the status of everything. The work was completed on time and well done. Very impressed with the whole process and experience!

DESCRIPTION OF WORK
Sealed tile and grout throughout the home.

CATEGORY carpet installation, ceramic tile, flooring

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 09/18/2018

A

RATED

07/30/2018

In May of this year I had re tilled my kitchen and bath. Bought new carpeting; old taken out in living room, dinning, hall and 3 bedrooms and I give Carpet Source 5 stars for all work done. I waited until July to give a report as wanted to see if we had any problems and none. Don Lavato was very helpful in helping us pick out the colors as believe me it can be very confusing when you are looking a...

DESCRIPTION OF WORK
Replacing tile in kitchen and bath and new carpeting

CATEGORY carpet installation

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 05/11/2018

A

RATED

06/08/2018

Carpet Source's Mobile Concept is fantastic. Field Rep Tim was helpful, knowledgeable and extremely pleasant. He answered all our questions and concerns re product, color(s) and cost. My husband and myself were very impressed with the professionalism Tim demonstrated. We did not have to think twice about our purchase. We decided that same visit to contract Carpet Source for our project. The outcom...

DESCRIPTION OF WORK
Purchase/Installation of 6x39 porcelain tile for home interior.

CATEGORY ceramic tile, flooring

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 05/14/2018

A

RATED

02/25/2018

I am not one to routinely write a review. On a recommendation, I contacted Don Lavato at Carpet Source. Prior to meeting with him, we went to look at tile at a tile store. We were incredibly overwhelmed with the variety of tile and left with a few samples that ultimately did not work for us. During our meeting with Don Lovato, he asked some appropriate questions, looked at the area we were conside...

DESCRIPTION OF WORK
Tile and carpet removal and installation

CATEGORY carpet installation, flooring

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 02/25/2018

SERVICE PROVIDER RESPONSE

Hello Mr. [Member Name Removed], So glad to see your glowing review here! I will share this with my team first thing Monday morning. :) We appreciate you and Mrs. [Member Name Removed] so much, you're pleasant to work with, respectfull and kind. I can't say enough, I wish I had a way to review you and give you both 5 Stars for being excellent clients! Seeing the look on your faces is worth all the...
A

RATED

02/05/2018

We've been very pleased with their personnel, products, and employees. There was remarkably little dust when they removed the old tile floor. I was impressed. We keep using them for flooring.

DESCRIPTION OF WORK
1. Replaced our carpet. 2. Replaced our ancient tile floor with LVP. 3. Going to have them replace some exterior tile in entry.

CATEGORY carpet installation, flooring

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

SERVICE PROVIDER RESPONSE

Hello Mr. [Member Name Removed], It's always a pleasure doing business with you and your wife, you guys are very witty, funny and enjoyable to be around. I'm glad we were able to help you and that you are very satisfied. We have enjoyed working with you and your wife, and are looking forward to helping you with your front porch tiles as well. All the best, Don Lovato Pres. Carpet Source USA

Services Offered

We offer Flooring Sales, Installation of the products we provide, Carpet, Hardwood, Vinyl, Laminate, & Tile. Respectfully, we do not do carpet or tile cleaning, nor repairs-- We also do not install products not acquired through our company. Thanks in advance for the opportunity to serve.

Services Not Offered

We do not offer Sanding and Refinishing of Hardwood Floors, nor Shower tile or Back splash tile. No Carpet Repairs nor cleaning or re-stretching. Limited to sales and installation only of the products we provide.

General Information
Free Estimates
Yes
Eco-Friendly Accreditations
No
Payment Options
Check, Visa, MasterCard, American Express, Discover, Financing
Senior Discount
10%
Emergency Service
No
Warranties
Yes