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Auto Service reviews in Alamogordo

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  • While traveling in New Mexico with my family in our RV, the oil change light on my F250 Super Duty came on. I located a Ford dealer, Vision Ford in Alamogordo and went to them for service. I requested an oil change and any other services that needed to be performed. After evaluating the vehicle, the service advisor Chris, advised me that I needed a new air cleaner and fuel filters. I approved the additional items and asked if anything else was needed. I was told that the battery, brakes and tires were OK. The service was completed and we continued on our trip. Less than 1000 miles later, I heard a terrible grinding noise coming from the right front wheel. A close examination revealed that the brake rotor was deeply gouged and unusable. I went to The Ford dealer in Page Arizona and was told that both brake pads were well beyond safe usable life. They completed the repairs including the replacement of the rotors. Rotor replacement would have been unnecessary if Vision Ford had inspected and replaced the brake pads when the oil change was done. I called the service manager Tomas, at Vision Ford several times and did not receive a return phone call. I also called the general manager and did not receive a call back. In summary, I had two problems with this dealership. One, they did not do the inspection even though the invoice said the brakes were inspected and good. Two, they did not return several phone calls with messages to both the service manager and the sales manager. I would avoid this dealer and use a reliable independent mechanic
    - Bill C.
  • Requested synthetic oil for the oil change. Was told the 68055890-AA oil used was synthetic but doing some research the oil is a MOPAR bulk 5w20 conventional oil by Pennzoil. Service person stated the oil was bulk Honda synthetic. Won't be back to have the Honda service.
    - Richard L.
  • We've used them for 35 years. We're very pleased with them. They don't do any major work until they call first and say what they need to do and what it's going to cost and what we want them to do. They are very honest with what they do and again if you have a problem afterwards just take it back to them and they will recheck it and they are very kind.
    - Marie M.
  • They are a high quality shop. The customer service is impeccable. They guarantee all their work. If somebody doesn't like something he makes it right and doesn't up charge them or anything like that to do it if there's something that needs to be done to make the customer happy. Those guys are extremely good shop. They are a little higher on price but they are well worthy extra money because they usually get the diagnosis right the first time and have a lot of repeat calls there.
    - Mike A.
  • They did an OK job changing the hose but we realized afterwards we still had a leak but not as much as before. We took it to another shop and they replaced the water pump. Also Jack keys were high priced. We had our radiator flushed, new antifreeze put in and a water pump replaced cheaper than we paid for a hose being replaced. we will not be back!
    - Brenda S.
  • * Before the truck was even seen by the mechanic, someone came out and told him it could be this, could be that and the vehicle had never made it into the shop *Wait time even though long even after we had an appointment for a couple weeks * it took 3 people trying to figure out how or how much to charge to get the bill ready; nobody seemed to know what they were doing or on the bill a few minutes then all 3 would walk outside to talk, look whatever... This was our first and last visit to this shop. This also puts a damper to stop to buy here too if we cannot have a vehicle serviced I
    - Brenda S.
  • Great!! They quoted a price when my husband stopped by to make the appointment Paying price was the same as the quote, no surprises, no problems They were ready for our appointment and got right to work Professionals We are super happy! My husband is a retired trucker, heavy equipment owner and he is picky who works on his vehicles. He was very pleased!
    - Brenda S.
  • As always it went amazing.  They are such great people to deal with and they are extremely cautious and careful with my vehicle.  They always make sure I feel at home and make sure that I am satisfied with their service.  AMAZING PLACE TO DO BUSINESS.  I will use them every time I have a new vehicle.  I know they tinted my neighbors home as well and they are super pleased too.
    - samantha c.
  • I have been using them for 20 years.  I like their professionalism.  If I get my car in and if I have a problem, they call me first and let me know what the problem is, what cost it's going to be and give choices of what I want to have it done & what not.  The quality of service was excellent.  Their pricing is reasonable.
    - Marie M.
  • The car we wanted mysteriously was not available when we went to the dealership, even though I specifically mentioned we wanted to look at it. We had to come back the following business day. The salesman did work late for us and was totally professional. The car is great and only had one minor issue so far. The awful part is that now that they have my email address I keep getting spammed. The name is one of the managers and she says it's not from her and she has no way of knowing how to get it stopped or how it is generated. I would likely buy a car from them again, but warning... DO NOT GIVE DESERT SUN YOUR EMAIL ADDRESS!!!!!!!
    - Deborah S.
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Auto Services in Alamogordo

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