They pruned the oak tree, and also removed and filled a stump later.
Instead, as the contract stated that the stump cavity would be filled with mulch, the company overfilled the mulch and it spilled onto my neighbors property. I tried contacting them various times to fix this, but they wouldn't help whatsoever. They said they would come 2 different times to clean it up, but there were always excuses why they couldn't come out. It cost me $210 to have a handyman take care of the problem. The business was negligent, irresponsible, and definitely has extremely poor business practices to do something like this. When I made a complaint to the BBB, the business was supposed to have contacted them within 14 days, and they didn't. I was then told that the BBB would try to contact them again, and they yet again didn't respond and my case was closed. They have no regard for authority, and I would strongly recommend not hiring them.
Service Provider Response
Hi [Member Name Removed], After reading this review I was very confused. I think maybe you have mistaken us for another tree company. I checked our database, you are not in our system as a customer. We don't have your address listed either. Would you mind checking your paperwork to see who you did use to complete your tree work? Please call our office to discuss this with us.