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Transportation reviews in Warren

  • C
    I phoned New Providence a couple of weeks prior to my business trip and found them to be very competitively priced. I liked the reviews on Angie's List and so I decided to use the service as i'd recently moved into the area. The previous company I used had excellent customer service (including confirmation phone calls on the day prior to the trip, and prompt notification upon landing at the airport), professional drivers and immaculate cars.
    The day prior to my pickup on 4/15, I received no call, and so I called to confirm the pickup. The individual I spoke to was very professional and confirmed my pickup. I was picked up in the morning and taken to the airport at which time my card was swiped - all said, certainly an adequate service.
    I did inquire on more than once occasion, how the pickup on arrival would be handled. Specifically, as I carry-on my luggage, I prefer meeting the driver at the airport in front of a designated door in order to expedite my trip. I was advised that I would have a text message with the driver's number when I landed (this is not unusual). However, when I landed there was no message, so I had to call the company to verify that the driver was there to pick me up. I was informed that I would receive a call from the driver. When he called he told me he didn't want to bother me with a text message as soon as I landed, so he was waiting and was just about to contact me -- REALLY?
    Ok, now we head to my job and when we arrive I present my credit card. The driver, after a bit advises me that my card was denied - "Not Likely". However, what he failed to tell me was that he inadvertently put through a charge for approxmimately $6,700 instead of $67 and then immediately tried to put in a second charge for the correct amount, which triggered fraud alerts on the credit card. I had to give him another card but didn't know about his error because he was not honest with me. I did find out within minutes as I received phone calls and text messages from the fraud department of my credit card.
    The experience left me irritated and not comfortable with the integrity of the driver which reflected on my decision not to continue using this company.
    - Jeffrey W.
  • A
    The company first impressed me with the extra effort they made to take the reservation. It was during the aftermath of Sandy; phones were out and cell service was choppy. The company called me back 3 times during the conversation because the cell connection was repeatedly dropped. Their computer system was down at that time, and my reservation was taken manually and correctly entered into their system after their power was restored.
    Both drivers, to and from the airport, were courteous, professional, and on time.
    - Bill B.
  • A
    I have used AAA since 2005 and have found them to be extremely reliable and courteous, with clean cars and excellent client service personnel.  I found them through a friend and was able to use them for work because they were priced lower than the firm's corporate rate for my area.  I have used them consistently for business and for personal use and they are exactly what I want... on time, friendly, clean and pristine vehicles and accommodating to my schedule changes whenever possible.  I would definitely recommend them for their service.
    - Jeffrey W.
  • A
    - Jonathan S.
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Transportation Services in Warren

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