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Cable Tv reviews in Voorhees

  • F
    It was a nightmare, six appointments were missed without a call to say why the appointments were being rescheduled. I talked to supervisors and service representatives to explain the exact nature of the job and that it would require my presence at home to let them in to explain the wiring required, This was all noted and I was given due dates of when the service would be done, I waited in and of course no one showed up. When I call to find out why no one showed up I was told there was no record of the missed appointments or that the tickets had been closed. Eventually, I got a competent supervisor who made sure the job was completed a day ahead of the deadline. Altogether over the month from first contacting Comcast I must have spent 15 hours on the phone and 3 days real time waiting for servicemen who never showed. My advice when dealing with Comcast is get the employee's service ID and your job ticket number, and have them read back to you what has been written on the file, Then record it so you can quote it when they say there is nothing on your file. The main aim of the service staff seems to be to get you off the line and they show little interest in seeing that your problem is solved; while the dispatchers are a power unto themselves with no regard for their customers time.
    - Ian W.
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Cable Companies in Voorhees

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