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Health Care Facility reviews in Verona

  • F
    Hackensack University Medical Center
    The nurse and doctors cut my pain medication without telling me watching me cry out in more pain without telling me. Nurses were clueless about my illness and the serious nerve condition I have. Nurses lied to about an iv that fell out right after giving medication. Nurse told me meds probably wouldn't work when I asked for new nausea and pain meds I told them what the other nurse said and when they asked her she lied and said she didn't say that. Also the hospitalist wanted to send me home with dangerously low magnesium which could have caused a heart attack. Lastly, when housekeeping cleaned they wiped the inside of the toilet and then the seat without rinsing the rag. When I explained to housekeeping, the boss yelled and treated the man who did this like he was going to get fired and that no one else did this. All of those who cleaned my room did this, I had my fiancee bring in cleaning wipes to make sure I could clean the toilet I shared with a room mate. I was never treated so poorly. This is supposed to be a great hospital!
    - Lillian M.
  • C
    Horizon Blue Cross Blue Shield
    My experience with Horizon Blue Cross Blue Shield could best be described as and quot;hit or missand quot;. They aren't consistently good; they aren't consistently bad. It seems to depend on which customer service representative one is speaking to or who processed the claim. Like most large organizations, it seems BCBS have some dedicated people who will go the extra mile (I had one supervisor who helped me recover copays from a provider which were not owed. I had hit a brick wall and don't think I would have succeeded without her assistance.) and others who just seem to be doing the bare minimum. One of the most frustrating experiences I had was trying to get a written answer to a question I asked. I twice submitted the question by email, to no avail. I then wrote a letter, sent certified, return receipt requested. When I still didn't get an answer, I called and was told a response had been sent, but if it had, it mysteriously disappeared in the post. The rep asked for another response to be sent out. I did receive that one, but it ignored the actual question I had asked and just referred me to a more general section of the handbook I had already read. The question I had asked had been clearly discussed in the handbook for Blue Cross in another state, but apparently NJ was not willing to be as plain talking as Alabama, and I eventually gave up trying to get a straight answer.
    Most recently I had a claim for an x-ray turned down because BCBS said it seemed to be the result of a car accident and that I should submit the claim to my car insurance first. It was not in any way related to an accident, but they made the assumption that it was. Perhaps they should reach out to the people who pay the premiums to ask about the circumstances of a questionable charge before making such assumptions.
    - Lisa S.
  • C
    My experience was specifically with Aetna Dental PPO. I went to a new dentist close to my home because my work location had changed , making my old dentist inconvenient to reach. I specifically chose this new dentist because he was a preferred provider on Aetna's website.At my first visit, the dental office was upfront about the fact that they did not do business with Blue Shield/Blue Cross, my health care insurer, who otherwise covers a small portion of dental services. (When I was with my old dentist, they would bill BCBS, but BCBS would send me the check and I would have to make a new check out to my old dentist.) The service I had was routine and normally completely covered by Aetna when there is no other insurer; however, when I received the bill, a portion was not covered. I phoned Aetna and explained the situation (that I effectively had only Aetna re: this preferred provider) to a very personable representative. She said that given the circumstance, she would resubmit the claim and Aetna would cover the remaining amount. At no point did I receive any notice that they would not be paying based on this resubmission.Today I received another bill from my dentist, stating that the amount I owe is now in the 61-90 day category. I pride myself on paying my bills promptly and had assumed this had already been paid by Aetna. When I called this time, a very different representative simply said that Aetna doesn't deal with BCBS. I said that was not what I was calling about; rather I was calling to follow up on what the first representative had told me. I asked if she had notes from my previous call in her system. She said there were notes but it didn't matter, the previous representative was wrong. It is hard to convey a person's tone of voice in print, but I think it is fair to say that concern about the customer experience was not a major consideration! When I asked her what the notes said, she finally had to go in to the system and look at them. The notes said the claim should be reconsidered, but did not indicate if it ever was. At this point, I don't know if was reconsidered and rejected or had fallen through the cracks and had not been looked at again. The representative was not interested in helping me to understand, she simply took a "no dice" stance. I can't say I am proud of it, but I hung up on her after saying "Thanks for Nothing" because I felt she was so uncaring. If it is true that Aetna truly does not cover something, I think they need to hire reps who are "people persons" to convey information with full explanation of all the steps and a modicum of empathy. I clicked the radial button saying I would not use them again, but unfortunately I am stuck with paying for Aetna dental until the next open season for health insurance changes at my workplace in November.
    - Lisa S.
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Health Care Facilities in Verona

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