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Car Dealership reviews in Tabernacle

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  • Bad used car buying experience.  I needed another used minivan for an employee for weekend work.  Found one on line at Mt. Ephraim Dodge, 2008 Caravan with 104K mileage for a negotiated price of $6,000.  I decided to finance putting $1000.00 down.  When the paperwork came to sign, they tacked on $800 gap insurance without telling me.  I just happened to notice it. The salesman said he didn't know anything about it and wasn't aware that it was in there.  Yeah, right! I told them I wasn't paying $800 gap insurance for an undervalued used car. They removed the $800 gap insurance.  They also tacked on a $299 documentation fee plus other fees.
     
    The worst part was driving the car home the check engine light came on. I took it to my mechanic the next morning and he said that the light had been reset  (turned off) and that the check engine light indicated that the EGR valves needed replacement for a cost of about $232. I called Mt. Ephraim Dodge and spoke to the sales manager and told him that the light came on before I could get home. He told me I purchased it "as, is" which is true, and that there was nothing they could do for me.  I told him they were using deceptive practices and acting in bad faith.  He said he would see what he could do and call me back. He called back and said as a courtesy, they would fix it for $100. I told them that was unacceptable since they knew it was a problem but hid that fact by turning off the light and it should be fixed at no charge. He said he would see what he could do and call me back.  I never heard back from the sales manager.  I didn't expect the van to be perfect but they should not be turning off the check engine light to make a sale. These are deceptive practices.  STAY AWAY!
    - Penn R.
  • Did everything that they said and promised. Had a small issue of an oil leak ,took it back and they fixed it at no charge
    - Bob C.
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Car Dealerships in Tabernacle

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