FRAN'S WICKER FURNITURE AND RATTAN FURNITURE

Founded 1967 • Angie's List since September 2007

Not Rated| 3 Reviews

Service Categories

Description

NO TRAVEL CHARGES. DBA: FRAN'S BASKET HOUSE...

Verified Reviews

A few reviews for this pro…

F

RATED

03/29/2012

Never again they are unorganized and poor customer service Hopefully i will get my money back.......I AM DISPUTING WITH CREDIT CARD

DESCRIPTION OF WORK
I ORDERED 2 PIECES OF FURNITURE IN TWO WEEKS SOMEONE NAMED JIM  CALLED AND SAID ONE OF THE PIECES WAS NOT AVAILABLE WOULD I LIKE SOMETHING ELSE SIMILAR.  HE WOULD SEND ME PICTURES.  THEY NEVER SEND CALLED AND FINALLY SEND SOMETHING OF A PICTURE I SAID NO JUST SEND THE ONE ITEM.  THEY CHARGED ME $750 FOR ONE ITEM WHICH SHOULD HAVE BEEN $517 ON MY CHARGE CARD BUT DIDN'T EVEN DELIVERY ANYTHING AS OF YET.  I CALLED AND CALLED AND CALLED THE NAME ON THE MESSAGE CAMILLE IS NO LONGER SHE IS NO LONGER WITH THE COMPANY.  WITHIN A MONTH I GOT FRAN SHE SAID they lost my order but she found it on someones desk at the warehouse SHE SAID SHE WOULD REFUND THE $750 AND I WOULD PAY CASH ON DELIVERY.   WELL THEY NEVER REFUNDED THE $750 I CALLED AND CALLED S/W AN ELAINE.  SHE SAID I NEVER SPOKE WITH HER SHE REFERRED ME TO A OLIVIA WHO SAID I CREDIT YOUR ACCOUNT THE DIFFERENCE INSTEAD 4 DAYS AGO.  I CALLED MY CREDIT CARD THEY SAID THEY SEE NOTHING I AM EXHAUSTED BY THIS POINT.  I AM GOING TO REFUSE DELIVERY NEVER TO DO BUSINESS WITH THEM AGAIN HOPING TO GET MY $750 BACK

CATEGORY furniture sales

F

RATED

06/24/2011

Delivered damaged goods. Fran's policy is to collect payment in full before sending out the delivery truck,  leaving the consumer at their mercy if  delivery fails.  I refused delivery. I got a call from the sales person informing me of the another contemptuous store policy. When delivery is refused the consumer must visit the warehouse to examine and approve of the replacement piece before it shi...

DESCRIPTION OF WORK
Fran's Basket House  RTE 10 E. Succasunna, NJ 07876 4/12/11 Purchased outdoor furniture.

CATEGORY furniture sales

A

RATED

09/18/2007

Fran's Wicker and Rattan Furniture got my furniture here very promptly. It is very good quality and looks high-end. The salespeople here are very helpful and have a very good sense of style. They spent a lot of time with me and made me feel like they really wanted to please me.

DESCRIPTION OF WORK
They sold and delivered 2 couches, an end table, a chair and a coffee table. All of them were wicker furniture for our sun room.

CATEGORY furniture sales

Services Offered

SALES OF WICKER FURNITURE & OTHER HOUSEHOLD ITEMS.

Services Not Offered

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General Information
Free Estimates
NO
Payment Options
Check, Visa, MasterCard, American Express, Discover
Senior Discount
NO
Emergency Service
No
Warranties
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