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Hvac Repair reviews in Stanhope

Real People ~ Real Reviews ~ Real Results

  • After approximately 15 min of going back n forth I had them replace both the boiler and hot water heater for a fair but more than I expected price of 7900.00 I am definitely going to use them in future
    - William V.
  • We were recommended Comfort Specialists by our realtor after we received the buyers home inspection. We needed a quick closing so the issues with the boiler and AC were the only things holding us up. They sent out 1 tech and he was able to take care of the AC issues and the boiler all in the same day, about 4 hours of work. It was helpful they offered to come out at 530 so I didn't have to leave work early as I had already burned up so many vacation days with the process of selling and buying a house. Overall it went smooth and would use them again.
    - Claudia L.
  • Richard was there on time, actually early, and did an amazing job explaining everything he did. Unfortunately for me he found a tank that if I didn't know about now, could cause me a lot of money down the line. I suggest this service for anyone who moves into a house that suspects a buried tank.
    - dan L.
  • After first contact, Tom called back promptly and an appointment was made to check out the AC. Tech arrived on time for appt, was very professional, and diagnosed the problem to be the condenser. Arrangements were made to replace it and again tech arrived on time for appt and completed the repair. Would definitely use again and would recommend to anyone.
    - Mary M.
  • 1/28/2015: Contacted TE SPALL & SON because the pilot light in one of my apartments has been going out every few weeks.  Rather than pay the service charge, the woman I spoke with suggested opening a $111 service agreement that included one
    maintenance and that the maintenance may correct the issue with pilot light.
    1/30/2015: The service technician came out and attempted to troubleshoot the pilot light issue but did not find any cause and offered no solutions other than ?maybe someone is going in there and deliberately blowing out the pilot.?  I explained to him that was highly improbable since the older, disabled woman living there was a new tenant and I had the
    same issue last winter.  The technician did not perform the maintenance of the unit, which is why he went there.
    2/3/2015: Received a $221 bill from TE SPALL & SON which was far more than the amount discussed for the service  agreement.  The woman explained that the maintenance was not performed and that it was a service call.  I explained what was discussed and that the maintenance was supposed to be done to see if that would correct the issue.  They refunded the $110 to my credit card that should not have been charged and offered to schedule the maintenance.
    Mid Feb 2015: The maintenance that was included with the service agreement I purchased was done. 
    2/23/2015: Contacted TE SPALL & SON because the tenant reported the pilot light is still going out.  I asked if there was anything else that can be done.  I explained that I wanted this fixed, but could not have the same scenario where the technician comes out with no viable solutions to the pilot light issue.  The woman said she would have to technicians review the notes and speak to each other.  They spoke with the tenant directly and arranged a time.
    2/28/2015: The technician called and did not have any idea what was wrong.  I had spoken to my own
    heating contractor (NJ licensed) who suggested maybe it was the thermocouple.  The technician said he
    tested the thermocouple and that it was within acceptable limits.  He said he did not think replacing that would
    fix the issue with the pilot light.  He sat on the phone with me for a LONG time (10+ minutes) without saying anything
    or offering solutions.  He really seemed to have no clue as to what was wrong.  He then suggested draft modifications that would cost $1,800 and speculated that when all the fixtures turn on simultaneously on a cold day, that maybe the over-draft is blowing out the pilot light.  I asked him if that would fix the issue for sure and he replied that he did not know.  I suggested  turning up thermostats on all (six) furnaces and hot water heaters to replicate what he said and see if the pilot blows out.  He said he did, but the pilot did not blow out.  I was at the point of frustration to sit on the phone with him leading the conversation because he had nothing to say or offer.  I ended that call by asking him to call me back when he thinks of something that will fix the issue.  He did not call back.
    3/10/2015: Call TE SPALL & SON because of the erroneous
    bill that was received for $177.50.  I
    explained that the technician that went out there did nothing to correct, troubleshoot or identify the issue with the pilot light.
    3/11/2015:  12:35 PM Jerri Corrigan at office of TE SPALL & SON called me back to say that she spoke with the manager and that he would not waive or refund the charges because the technician (Aaron Spall) recommended a new thermocouple and I did not accept this.  I explained to her that I spoke to the technician while he was there and detailed the following:
    ·        He offered no viable solutions. 
    ·        *I* asked about the thermocouple and if that would help the pilot.  He said it would NOT because it tested within acceptable limits.
    ·        He suggested draft modifications that would cost $1,800 - The only charges he discussed with me.
             ·         I asked him if this would fix the issue.
             ·         He replied that he did not know.  He explained his rationale that on a very cold day, perhaps all the units (6 total) would turn on and cause an over-draft that would blow out the pilot.
             ·         I told him that if that is the case, we can turn up the thermostats on all six units and simulate that to see if the pilot goes out. 
             ·         He said he did and the pilot did not go out.
    Ms. Corrigan continued to rudely talk over me in spite of me asking if I could explain the details without being spoken over.  She went on to say that she recorded the conversation (without my knowledge or permission).  I told her that she did not have my consent and even if she did, she recorded me telling her that the technician offered no solutions to the pilot light issue and recorded me saying that I did not authorize the $177.50 in charges.
    3/11/2015 ? 12:55 PM: After looking up Pennsylvania?s Wiretapping Law I contacted Ms. Corrigan and explained to her that it was a crime in Pennsylvania to record a telephone conversation unless all parties to the conversation consent.  I explained
    that she could be subject to criminal prosecution as a result.  She then replied that she made that up and that she did not record the conversation.
     
     
    Pennsylvania Wiretapping Law
    Pennsylvania's wiretapping law is a "two-party
    consent" law. Pennsylvania makes it a crime to intercept or
    record a telephone call or conversation unless all parties to the
    conversation consent. See 18 Pa. Cons. Stat. § 5703 (link is to the entire
    code, choose Title 18, Part II, Article F, Chapter 57, Subchapter B, and then
    the specific provision).
    The law does not cover oral
    communications when the speakers do not have an "expectation that such
    communication is not subject to interception under circumstances justifying
    such expectation." See 18 Pa. Cons. Stat. § 5702 (link is to the entire
    code, choose Title 18, Part II, Article F, Chapter 57, Subchapter A, and then
    the specific provision). Therefore, you may be able to record in-person
    conversations occurring in a public place without consent. However, you should
    always get the consent of all parties before recording any conversation that
    common sense tells you is private.
    In addition to subjecting you to
    criminal prosecution, violating the Pennsylvania wiretapping law can expose you
    to a civil lawsuit for damages
    by an injured party.
    Consult the Reporters Committee for
    Freedom of the Press's Can We Tape?: Pennsylvania for more information
    on Pennsylvania wiretapping law.
     
    - Daven B.
  • We needed some work done in order to help sell our house. Sal understood our needs and was always punctual, responsive and his rates were very competitive especially given the short time frame we gave him to work under.
    - Christian A.
  • It took them about two and half hours to show up. The service person was very knowledgeable and fixed most of the problem. He spent about 2 hours at the Inn. When I received the bill I was astonished. They charged me double time for the service which I had expected. But they charged me $600 for travel time!! The service man had to travel 1 1/2 hours each way so they charged me $200 per hour for 3 hours of travel. I contacted the service manager about the bill and he basically told me tough luck, that was the way it was going to be. No one told me when I called it that I was going to be charged $200/hour for 3 hours of travel time. If they had I would have found someone else. And to top it all off I had to call them again the very next week because it was still not working correctly.
    - Elizabeth A.
  • He replaced condenser on unit. Well done.
    - Robert K.
  • .
    - William H.
  • He is really quick and reliable. He is clean. He does a great job cleaning my furnace and changing my filters.
    - William H.
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HVAC Contractors in Stanhope

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