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Repair & Maintenance reviews in Southampton

  • A
    I had to replace the washing machine-which is what Mills told me was my best option once I described the age of my washer and the apparently terminal symptoms it was exhibiting. They did not make any money by answering my questions, but they will be my "go to" local business for any and all appliance issues in the future!
    - Karen M.
  • A
    Arriving just an hour and a half from the initial call for service, Paul, the business owner, diagnosed the problem from my description of the symptoms, the error code and his extensive appliance knowledge.  Spending a few minutes considering how to access the part he believed to be the problem, he tried a different approach from removing the whole appliance from its' location. His approach was to clean the part rather than order a new part saving the money and time for a part to be delivered.  Being successful at the repair, he advised on Dishwasher liquids that would prevent the recurrence of the problem. cleaned up, presented his bill and left.  From his arrival to departure was under an hour all the while discussing other shared interests.
    A wonderful all around experience from a young man who knows his field and understands he is in a customer home. His name and company is going into my contact list for the future!
    - Albert C.
  • A

    We have a 10 year old Whirlpool washer that was malfunctioning.  I contacted Appliance Werks based on their Angie's List reviews.  The next business day they sent a very competent, and likeable tech to diagnose the issue.  He quickly determined that we needed a new pump and provided a very fair estimate.  A couple of days later, the same tech came by to install the new pump.  Again, he was very professional timely, and clean!  I watched him install the pump, more because I was curios than anything else.

    I will definitely use them again and highly recommend them for appliance repairs.

    - Mark P.
  • F
    I have never ever been so frustrated by any service or repair company. We purchased a home on July 15 and during the walk through the original owners told us the refrigerator had been "serviced" / "repaired" by Mr. Appliance of Burlington NJ, however it was clear that the refrigerator still did not work. I called them back immediately and expected they would be out promptly to fix what they said they had fixed but could not get them back out until Friday the 17th. I should have cancelled the repair right then and there and found a reputable company to do the fix as it was apparent that they could have cared less that the they did not fix it the first time. When their tech came on Friday the 17th he discovered that the control board was faulty, he could not understand why the original guy could not have identified the root cause. He told me it would be about a week to get the part and they would call back to schedule the repair. 
    I did not receive a call back by the following Thursday so called them again...and again...and again. Over the next 4 business days...Friday, Monday, Tuesday and Thursday of the following week...I was told the "part was in transit" every time and that they would get us scheduled as soon as it arrived. 13 days later...yes 13 days later (9 business days) I was finally told (after being put on hold for 5 minutes) the part was backordered and should get there the following Thursday and I'll get scheduled for Friday. 16 total days / 12 business days we had to wait for a control board.
    Somewhere around the 4th or 5th call, I asked to speak with the owner after realizing I was just getting run around. No call was received so I called back the following day and spoke with the same operator and was told the owner did receive my request so must have flat out ignored it. (FYI...I am still waiting for that call from the owner.)
    Finally, last Tuesday, they called and said the part will be arriving this week and hope to set me up for Friday. Amazingly, they called me back and said they could fix it on Thursday. I did not hear back from them on Wednesday to set a time so I called back Thursday morning and after hearing excuses about employee issues effecting their schedule, was told it would not be until sometime after 3PM today.
    They just came and replace the part and left but not before holding me up for payment, HOWEVER, IT IS  STILL NOT WORKING !!!!
    Unbelievable...I'll have to find another company to fix it and expect will have to go to court to get my money back. 
    Even though the original repair request made by the original owners (who clearly stated they would cover the costs) was never fixed, they demanded payment from us. We were not expecting a bill but they were going to remove the part if we did not give them the money right then and there. I told them they never fixed the original problem and the original owners wanted to pay for it, but it did not matter because as I had followed up on the non-repair the day we purchased the home, they decided on their own to delete the original owners ticket without asking if that was appropriate, and stated we were now responsible for the entire repair. I suspect they charged the original owners also. What a SCAM !!  
    Run from Mr. fast and never look back. I only wish I could give them a negative rating. Such a sad pathetic and unethical organization...please be warned !!

    - Edward K.
  • F
    I had Mr. Appliance come out on December 17, 2014 to diagnose a problem with the latch on my Maytag dishwasher. The technician was polite and found the issue immediately. He looked up the part, called the office and said it would be in the following Tuesday, December 23.  He gave me a price of $162 (including tax) for the repair and the part. I agreed and paid $125. Since that Tuesday was close to the holiday, I didn't worry about not being contacted on the 23rd. But the following Monday, December 29 I called to see when they would come to fix the dishwasher. They told me the part came in broken and they had to get a new one. Well it's been a total of 4 weeks of my calling every week to see where the part is. There's always some kind of story. It'll be in on this day, it'll be in on that day.  Finally today (Friday) when I called, I got an answer of "it will be in on Monday, latest Tuesday". That's when I said I had enough and that I don't trust this company to do any repair work. I asked for part of my deposit back since the initial call would have been $89 if I hadn't used them  to repair the appliance. I asked for the $36 back and immediately they responded that they could install the part on Monday. Really? I thought  the part wouldn't be in until Monday, maybe Tuesday. This company is one big Ponzi scheme. They don't call or email with any status on where your repair part is. If I never called them, they would be happy to keep my  $125 for doing nothing. I  am now expecting to receive my $36 back in 7 to 10 days - so they say. (7 to 10 days to send a check from Marlton to Tabernacle?). Please read all the reviews on other sites. They get one star on those sites. I should have looked there first. I am also looking into filing a complaint with the NJ Division of Consumer Affairs. This company is a disgrace.  Oh and by the way, that part for my dishwasher can be ordered online and delivered within 2 days. And Maytag certified, too! DO NOT  USE MR. APPLIANCE.
    - Rosanna M.
  • A
    They arrived for the estimate on time and picked up the sofa when they said they would and returned it in the two week time period they promised.  The sofa and love seat look magnificent and just as they promised almost like new.  We are very pleased with the results!
    - Dorothy H.
  • A

    This service man was great. He was on time, came well prepared, really knows his stuff has been doing this for a long time and completed the job quickly. He was professional and I would definitely call him back again to fix any appliance in my home. Great work, nice person and did not over charge me for this service. Highly Recommend this Company. 5 Stars!!!!

    - Bette H.
  • A
    Called Mr Fisher and he came out later in the day. He was very professional and punctual, He fixed the problem very quickly and price was fair. Found the problem with the door switch, I would use his company again
    - mark n.
  • A
    From the  first phone call the company and the tech did what they said they would do when they said they would do it. A brief conversation on the phone describing the problem with the TV and the the tech told me what was probably the problem, he would not know for sure until he actually saw it, and an estimate of how much it would cost to repair. Tech showed up on time and with a replacement for the suspected defective part, replaced it and also did some other magic that returned the TV to day one condition. Will use them againg in a heart beat
    - Joseph E.
  • A
    After evaluating the washing machine he suggested getting a new one instead of putting money into repairs.  He was honest and told me that given the brand and model of my  machine, even if he fixed the current problem he could tell that another major part was weak and getting ready to break down.  I appreciated his honesty since he could have simply made the repairs for the issue at hand and not said anything;  I would have called him again when the other item finally broke, which would have meant more money for him. 
    He also fixed the bar refrigerator, which was a difficult task due to the location of the hose he needed to clear. 
    He cleaned up after himself and charged me a fair price.
    This was the second time Appliance Werks fixed my appliances.  They repaired a wine refrigerator 18 months ago and I haven't had a problem with it since. 
    My daughter and my parents have used Appliance Werks and had similar experiences;  honest and fair rates, and excellent repairs.
    - Cheryl K.
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Repairmen in Southampton

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