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Chimney & Fireplace reviews in Southampton

  • A
    It went very well. I called and he gave me a time between 9-11am and he was here just after 9am and finished at 11am. He told me that I need some repairs done and that I should get them done right away. That I also should get a cap. He was very professional and was all done in a timely manner.
    - DAWN M.
  • A
    Job was finished yesterday, 8/17/17, and everything appears to have been professionally done. Bob and his crew (Mike and Bob) were very nice and extremely easy to work worth. I would highly encourage anyone in need of chimney work to contact Cowan's Masonry. You won't be disappointed!
    - Brad M.
  • A
    Bob Cowan came out to my home with REAL chimney cleaning equipment, connecting poles and large flue size brush and industrial soot vacuum. No mess, he removed and reinstalled my cap too. Very pleased with Bob and his helpers work.
    - Sylvia M.
  • A
    Trevor and Jeff were extremely efficient and hard workers. One of the log splitters malfunctioned on the first day, and they still completed as much as they could on the first day, and completed the job on the second day, no extra travel fee etc... Everything was left perfect and I didn't have to do a thing. I would definitely hire them again in the future if we take down more trees.
    - Jason T.
  • A
    Paul and his assistant did a wonderful job.  They were extremely tidy and no mess remained either inside or outside the house when the job was done. They moved the wood burning stove outside the house.  We did not know what shape the chimney itself would be in once he removed the liner for the stove.  Luckily it was in good shape and no further repairs were needed beyond what Paul had quoted.
    - Joyce F.
  • F


    They were dirty. The equipment that they brought into my house was filthy, and worn out.�� The brushes they used were worn out.They left a mess on my hearth.�� I had to tell them to put a cloth down on the carpet so as not to bring there dirty feet into the house.�� They did put booties on there shoes once.�� Inside the truck was a disaster.�� There were things just thrown in, and very out of order.�� That was when I realized that this was going to be a bad experience.�� One of the service men almost got electrocuted when walking around in the back of the truck.�� They said they would run a camera down the chimney, and the camera only had a cable four foot long.�� The man told me he could see the whole chimney with it which was a joke because he looked inside the chimney before he cleaned it.�� There was no way he could have detected a problem inside my chimney.�� I don't know who I am more upset with, Angies List, or Nu Air.�� It was the first time I used Angies List, and probably the last.����I just joined and would like my money back.�� I was very disappointed in Angies List.�� I called Nu Air and requested a discount in my service, and I was told the person in charge would contact me that day.�� That never happened.�� Also, I had to pay for this service in FULL prior to the service through Angies List.�� I never do that.�� All I can say is this��was one of the worst service calls I have ever encountered.�� I would give this whole experience an "F".������

    - Sandy G.
  • A
    Bob, fought the weather for a few days getting here but when he got here this AM things went smooth.  He called at 0730 to say he would arrive with in an hour and did so..   He and his helper got right to it.  Setting up and then prepping the area for the needed repair.   Removing  the blocks that needed to be removed, cleaning them up for re-install.   Prepped  and replaced the foundation that was non-existent from a previous repair it looked to be.   Re-mortared and replaced our stone veneer.   Matching previous mortar to color as close as he could.  When the repair was done...the clean up was quick and thorough.  We will be talking to Bob in the fall about a new patio to replace the old worn down concrete one.   l.
    - Jeff & Carol T.
  • A
    Excellent.It was very refreshing to find a company like Rettinger in this day and age.  The sales person Alexis was extremely knowledgeable about the product and was very caring about our (my wife and I) situation and needs. She took her time in explaining the difference between vented and non vented gas fireplaces. She showed us a large selection of different fireplaces and took her time explaining the difference to us, letting us ask questions and answering all questions thoroughly so we understood the answer. Most salespeople today don't take the time to do this. We appreciated it very much. Our situation was whether to replace or repair our current fireplace. There was no pressure from Alexis on our decision.  We decided to first try repair because of cost.  She set up an appointment with Rettinger's repair department for the next day.  Craig, the repairman called us first thing in the morning and gave us a 2 hour window in which he would show up.  He arrived right on time and in minimal time diagnosed and fixed the problem.  The cost was very reasonable.  When it comes time to replace our fireplace I will definitely buy it from Alexis at Rettinger Fireplace System. I would recommend Rettinger to everyone who is looking for a reliable caring company who provides excellent service.
    - Dwight S.
  • A
    Bob was very friendly and knowledgeable. We have had issues with our gas fireplace since it was installed by the builder. There was a very bad odor that kept us from using the fireplace, and it was very drafty too. Bob identified the problem right away. He inspected the fireplace, added some insulation to it and cleaned it.  
    He gave us instructions about what to expect regarding the odor, a description of what different odors mean and told us to call him if the problem persists.

    - nuria S.
  • A
    Had my stove insert cleaned and inspected. The gentlemen came in and laid down a mat to keep my carpet clean, cleaned the insert and the chimney. Was very open and explained the best way to use it and keep it running right. Cleaned around the stove and made sure there was no mess. Awesome job!
    - David N.
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Chimney And Fireplace Contractors in Southampton

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