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Auto Repair reviews in Southampton

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  • Their less expensive than the dealers.

    Very courteous.

    They explained everything to him but they had talked to him about it before hand.

    They always get the work done and if it's an emergency.
    - Sally C.
  • My daughter  dropped off her 2002 Silverado to Maaco to have work done. Her two friends followed behind her to give her a ride home. Maaco was supposed to fix dents, replace rocker panels fix the tailgate, fix the front bumper, and paint. 
    Well... they fixed the dents,  did some minor straightening of the bumper, (I didn't want the bumper supports replaced)
    They did NOT fix the tailgate, and it no longer works.  It looks like the spray gun they might have used had globs of paint coming out in one area. Another area was very rough for the size of a silver dollar. 
    I confronted them about the paint, and they said bring it back so we can buff it out. They did buff it, but it still looks bad in both areas.
    And for the Clincher...They returned it to me WITHOUT ANY LIGHTS WORKING  IN THE BACK!  And the first time i took it home, my wife flashed her lights and beeped the horn to let me know they were not working.  WHAT A SAFETY HAZARD!  I'm lucky I didn't get rear ended!  There was no way that my 17 yr old was getting the truck until the safety issues were fixed.  You would think that they would let you know , but they are very sneaky, and untrustworthy. (I guess it would have admitted guilt)
    When I spoke to Joe the Owner, he told me , and I Quote,  "ITS NOT MY PROBLEM, YOU HAVE A WIRING HARNESS PROBLEM"
    The truck never in its history had ANY lighting problems.
    I guess a Leprechaun snuck in there after the truck was originally dropped off, and broke the wiring for the lights.
    Marco refuses to accept responsibility, and also does below average craftsmanship. 
    In the meantime my daughter is out of a means of transportation.
    I also called Maaco corporate for help, but they talked to the owner, and said he isn't going to do anything.
    My Daughter's two friends have expressed that they can tell whoever that all lights were working fine when it was originally dropped off.
    - Tom G.
  • We have had our personal and our business vehicles serviced at Medford Auto Care for years, and they have never disappointed us with the quality of service.  They make you feel more like a friend than a customer.
    - Bill & Vicki T.
  • They do a good job, they're decently priced, if he can't do the work he'll send you to somebody who can do the work. I've never had any problems. He's very responsive and responsible. If he does a job for instance, and something goes wrong or a part fails he doesn't sen you to the manufacturer, he takes care of it on his own. I don't have to fight with a manufacturer. I spent $400 on my last visit.
    - M. K.
  • They apparently got on it the day after I had the car towed in, and within 2 days, we got the car back. I was told we apparently got the only parts in south Jersey that were for this car; at least that is what I was told.
    - Victor P.
  • They do a good job. I really appreciate Steve and the people there. He has always been very professional. If he does something wrong which is very seldom, he admits it and takes care of the problem. They just got my car back today. If you want done right, what he does, he will tell you what he does, or if it is a big job, you take it in, he will call you and let you know what it is going to be, or approximately how much is a bolt part speaker, and where did the cars were stealing them or not.
    - M. K.
  • They were happy to help. They took the car in immediately while we waited and had it done in less than 20 minutes. All of the people there are so professional and nice. I would recommend this business to anyone. They know cars
    - denise w.
  • They repaired/replaced everything.  Grudgingly agreed to do the shifter assy (which took 4 hours and $120 part) and emergency brake - the mechanic didn't see issue with emergency brake until he was told it won't  hold in neutral facing down hill. All repairs were done to my satisfaction under warranty. Their prices are in line with other dealers in the area but I use an independent shop that I have been using since 1983.
    - John G.
  • This was a 2008 Explorer Sport Trac that I bought in June 2013 with a 2 month/2000 mile warranty from a dealer, They inspected it before I purchased it and dealer had to replace rear brake discs, emergency brake, rear view mirror sensor, cover for trailer lights and something else. Dealer repair or replaced all items. At the end of the warranty period (I drove the s*** out of it) I took back to Cipollone's and they checked it out to see if there was any warranty issues to take back to dealer, They found none.
    I've been going to Cipollone's since 1983 and my last 2 cars have each exceeded 212,000 miles each. I take every vehicle in at 3000 miles for an oil change and a long trip check. They provide excellent service and know the vehicles so they let me know what needs repair now and what is beginning to wear.
    I've recommended them to lots of folks, especially those with electrical issues and they have always done great work.
    - John G.
  • Issues we encountered with the body shop facility:

    1- Customer service was horrible. Initially they said they would call to let us know what the damage was. A week later I decided to call since they hadn't called yet. Someone told me he was too busy, it was only cosmetic damage and someone would call us when they had a better idea. This kind of communication, or lack of it, has been constant with this facility. Even the manager there wouldn't return our calls. We had to escalate the issue to the manager's manager.

    2- They failed to do the inspection right. They forgot to inspect the interior of the car, missing important damage. For 3 weeks in a row we asked them to inspect the car interior. Our request was ignored. When finally, after 3 weeks of us asking, the performed the inspection they saw additional damage to the car. The additional damage required to order parts that were backordered, which took another month. If they inspected the interior of the car at the same time as the exterior, as they should, we would have had our car much earlier.

    3- The car was dropped off on July 10th. Today is September 5th and they still have it. It's taking months for them to repair what they call cosmetic damage.

    4 - They haven't taken ownership of their mistakes and they keep blaming other causes to the reasons the car is taking 2 months to be repaired. Some of these excuses are: People are on vacation (for 2 months?), this car is not popular, there are not enough out there so the parts are difficult to obtain (this is a GL-450, VERY popular car), it was a very difficult repair to do (initially they said it is just cosmetic?), the paperwork is complicated, etc.

    5 - Unprofessional employees and behavior. The manager at the facility did not help, did not return our calls, did not listen to our concerns or try to speed up the process once she realized it was their mistake, which she acknowledged. At some point she would not even answer the phone anymore and had another employee to return our calls, if they returned them.

    - nuria S.
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Auto Repair Shops in Southampton

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