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Hvac Repair reviews in South River

Real People ~ Real Reviews ~ Real Results

  • I am extremely pleased with the air conditioning system Alpine installed at my home on June 29, 2018. Ken was courteous and knowledgeable in his advice regarding the air conditioning system he recommended. Art submitted a timely, detailed proposal which was approximately $2,000 cheaper than his direct competitor, who did not submit a thorough proposal. Ken and the crew were punctual, efficient and respectful of my home and property. I highly recommend Alpine for installation of air conditioning!
    - Rosemary T.
  • The service didn't go particularly well. They gave us an estimate based on the work they would have to do, and they didn't have to do that much work, but they still charged us the amount as if they had to. They didn't send a person that really understood the issue. At the end, I wrote a letter and they sent $300 back to me. 

    They did a very good job on the work that they finally sent someone to do, but I didn't like the hassle I went through. The guy that did it was very good, but the service I had overall was not good. They responded only when I put it in writing. It was my actions to how well they responded. 

    I would use them again if I had to, but I wouldn't look forward in going through what I went through.
    - Keith H.
  • mike was excellent--I called on a Saturday and he came the same day.  he is always professional.  2 summers ago he was able to get my approximately 30 year old central air unit working during a heat wave and it continued to work fine this past summer also.
    - carole g.
  • After the gas company came out to replace a part in our furnace, they found a crack in the heat exchanger and shut us down (the low temp for today is supposed to be 10 with a sub-zero wind chill).
    Called Alpine at 12:30.
    Art came out at 1:00 and listed three options for us.
    I called back at 1:30 with a decision.
    2:00 a crew of 5 guys showed up with my furnace. 2 more arrived shortly after.
    4:15 - I have a new, running furnace and thermostat. They even had to correct an electrical issue that popped up.
    I can't say enough about the promptness of Art, and the professionalism of him and his crew. We've used them before and will not hesitate to use them again, and would recommend them to anyone who needs any HVAC work. When I thanked him for taking such good care of us, his reply was simply "It's too cold for you to not have heat!"
    - Bill F.
  • Arctic Air was great!  They arrived on time, completed the job nicely, and very attentive to our needs.  They did contract out for the Insulation but we were warned of that ahead of time.  Due to their expertise we saved a lot of money and even qualified for a 10 year interest free loan.
    - Jacqueline S.
  • All teams were on time, professional and completed work with no issues. Probably not the cheapest on the market, but one stop shop is reason we went for their option. Our content with the services provided resulted in us subscribing to yearly maintenance contract. Overall, very happy with the services.
    - Dusan B.
  • Over the last 10 years, I have hired many contractors to perform work on my primary residence and my rental properties. I have had existing furnaces and air‑conditioning units repaired and replaced. I have had new air‑conditioning systems installed on existing forced air furnaces. I have had new ductless  air‑conditioning systems installed where there were hot water baseboard heating systems. I have hired plumbers to repair supply lines, stop valves, drain pipes, and vent stacks; and to replace fixtures such as faucets, toilets, sinks, and hot water heaters.

    Because this was my first time using Air One Heating and Cooling Pros, I bombarded the owner Mike with questions about all the possible services that I may need for my several properties. I must admit that I was astonished by how much Mike knew. In fact, not only is Mike the most knowledgeable person that I have ever met with regards to heating, cooling, plumbing and electrical systems, but Mike is also the most honest service technician that I have ever encountered. Mike gave me quotes for replacing a hot water heater, installing a ductless air-conditioning system, and removing an old furnace and oil tank. All of the quotes that Mike provided were lower than the prices I received from Mike’s direct competitors.

    I immediately hired Mike to remove the old oil furnace and oil tank. Mike showed up the next day with his assistant. They disassembled and hauled away the oil furnace. Mike capped the thimble hole in the wall, and then he removed the electrical wires that were no longer needed. Mike then pumped the old fuel oil from the oil tank. I had mistakenly told Mike that there was very little fuel oil in the tank. It turned out that Mike had to pump out and haul away over 150 gallons of fuel oil over a two day period. Although this was much more work than Mike expected to perform for the amount of money he quoted, Mike didn’t complain. Mike was at all times professional and cheerful. I felt so bad about how little Mike was being paid for all the work he performed that I insisted he accept an extra $100.

    It’s important to know how the major HVAC and pluming service companies operate to fully appreciate how valuable it is to find a guy like Mike to provide these services. The major HVAC and plumbing service companies such as Gold Medal and A.J. Perri pay their service technicians based on how much work they can sell to customers. In other words, the service technician that comes to your home is actually required to generate a monthly sales revenue quota. Therefore, the technician who comes to your home deliberately tries to sell you more repairs than you need. This means that Mike’s major competitors are necessarily overpriced and sell you more services than you need as a matter of company policy.

    Therefore, Mike is from now on the only guy that I will ever need to call for all of my heating, cooling, plumbing and electrical needs. I will hire Mike to install my hot water heater. I will hire Mike to install a ductless air-conditioning system in my house this April. I will hire Mike to do all of the plumbing on a new bathroom that I am building in my house. I just hope that nothing happens to Mike, since he is now indispensable.

    Needless to say, I highly recommend Mike to everyone I know. And that says a lot, because I don’t make these kind of recommendations lightly. I only recommend a person who I am convinced is honest, fair, and knowledgeable.

    - Robert C.
  • I am impressed with the work that they did. Everything was good. The prices are little high, but it is worth it. They did have to come back out and redo something, but they came right back out, no charge. I would use them again in the future.
    - Gerald T.
  • We had our heating system tested and cleaned today. There was no charge for today's visit since we signed up for AJ Perris membership program this past summer. Ron showed up on time, was friendly and efficient. He did his diagnostic testing and determined our furnace was in pretty good shape in spite of its age...(14 years old.) GOOD NEWS! All in all, a pleasant experience...especially since it was a "no charge" visit and we gained piece of mind knowing our furnace was in good working order.
    - ROBIN P.
  • They were kind of pricey for what they did. They did respond quickly this time.
    - Keith H.
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HVAC Contractors in South River

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