Petro Home Services

A 173 Reviews

Founded 1903 • Angie's List since December 2005

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Licensing

Licensed
  • Trade License Number
  • NJ13VH03882400
Bonded
Insured
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Hours

Sunday
Open All Day
Monday
Open All Day
Tuesday
Open All Day
Wednesday
Open All Day
Thursday
Open All Day
Friday
Open All Day
Saturday
Open All Day

Company Contact

40 Cragwood Rd

South Plainfield, NJ 07080

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Description

We're America’s #1 local home heating oil and total home comfort services provider (heating, cooling, plumbing, chimney). With over 100 years experience, we know how to keep you comfortable, safe and help you save on energy costs. Our local 24/7 customer service and support means automatic heating oil deliveries and our service response is always fast. We never run out of heating oil plus our pricing and payment plans are designed to help you manage your costs all year round. Experience the Petro difference today! Also Serving Somerset, Sussex, Union, Warren and Portions of Monmouth, Suffolk, & Westchester Counties...

Verified Reviews

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173 Total Reviews
Reviews by Rating
A Rated
137
B Rated
27
C Rated
4
D Rated
1
F Rated
4
Read reviews by category
heating oil company (113)hvac repair (81)water heater repair and installation (7)plumbing (4)chimney sweeping (2)
Showing 1-10 of 173 reviews
A

RATED

07/02/2020

Petro technician, Rene 403, came on time and answered all my brother's questions. He did a thorough cleaning and our old furnace had an efficiency rating of 88 percent. Was very satisfied with the results!

DESCRIPTION OF WORK
Furnace Tune-Up

CATEGORY heating & air conditioning/hvac

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 07/02/2020

SERVICE PROVIDER RESPONSE

Thank you for taking your time to leave us a positive review! We are happy that you are pleased with our service, and we hope to continue to meet your needs! Best Regards, Petro Home Services
F

RATED

12/20/2019

No work done. Not a reasonable estimate.

DESCRIPTION OF WORK
Install a mini split

CATEGORY heating & air conditioning/hvac

WORK COMPLETED ON 12/20/2019

SERVICE PROVIDER RESPONSE

Thank you for speaking with our service team. Based on that conversation we are saddened to know we were unable to come to a mutual agreement regarding your concerns. Best regards, Petro Home Services
F

RATED

10/15/2018

Never was contacted by Petro!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

DESCRIPTION OF WORK
Never contacted me. Maybe because they are an oil company and I was converting to gas.

CATEGORY heating oil companies

WORK COMPLETED ON 10/15/2018

SERVICE PROVIDER RESPONSE

[Member Name Removed], thank you for reaching out to us. We are very sorry to hear about your dissatisfaction. Petro prides itself on delivering the best customer service possible and our customers are always our #1 priority. We would love the opportunity to discuss this with you and prove to you that we would love to earn your business. Please reach out directly to our Customer Service Manager, K...
B

RATED

02/19/2018

Petro was overwhelmed with calls so responses were from one to three days. It required three attempts, then we fixed the problem ourselves. Many attempts were necessary to even get through to them on the phone. Petro does not put antifreeze in the oil they deliver nor do they suggest that it be done by the homeowner.

DESCRIPTION OF WORK
Emergency Heating repair - we lost each each time the weather got to less than 10 degrees.

CATEGORY heating oil companies

HIRE AGAIN? Yes

WORK COMPLETED ON 02/19/2018

SERVICE PROVIDER RESPONSE

Please enter what you would like the response to look like:Hello [Member Name Removed] - we are very sorry to hear about your dissatisfaction as Petro Home Services is very committed to our customers and we want to provide you with the best possible customer service. We would like to speak with you so that we can rectify the situation as quickly as possible. Can you please contact our Customer Ser...
B

RATED

01/08/2018

I have had a service contract with them for over 30 years. oil is alway delivered in a timely manner. They service the boiler and come out to fix problems that may arise. Sometimes they are there before the phone is hung up, other times it takes a while, but its always fixed. THey are a huge company, but, still seem to have a small family feel, which is what I like most. I can always reach them, a...

DESCRIPTION OF WORK
cleaning burner, oil delivery

CATEGORY heating oil companies

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 01/08/2018

A

RATED

01/08/2018

Petro technicians are knowledgeable, professional, courteous and punctual. If there is any unexpected problem during the routine maintenance they will carefully explain the situation and the remedy.

DESCRIPTION OF WORK
Furnace maintenance as provided under an annual contract.

CATEGORY heating & air conditioning/hvac

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 10/17/2017

SERVICE PROVIDER RESPONSE

We are glad that we can offer you professional and punctual services. Thank you for choosing Petro Home Services as your provider!
A

RATED

01/08/2018

Both went very well. Service people arrived in the window scheduled or earlier in one case. Good explanations of what needed doing and speedy replacement.had me up and running, one event happened on Thanksgiving and they still came out promptly. I do have a service contract and have been with them 37 years. a good company.

DESCRIPTION OF WORK
celenoid needed replacement one time: thermostat needed replacement another time

CATEGORY heating & air conditioning/hvac,heating oil companies

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 11/23/2017

SERVICE PROVIDER RESPONSE

We are glad that the replacements went well. Thank you for choosing Petro Home Services as your provider!
A

RATED

01/08/2018

They came the night of the day we called.

DESCRIPTION OF WORK
Emergency refill of oil during very cold spell.

CATEGORY heating oil companies

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

SERVICE PROVIDER RESPONSE

We are glad you are satisfied with our same-day service. Thank you for choosing Petro Home Services as your provider!
A

RATED

10/07/2017

I do not remember the cost because my husband took care of it. I really don't know the price.

DESCRIPTION OF WORK
They did the regular maintenance on my HVAC system.

CATEGORY heating & air conditioning/hvac

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 07/10/2017

B

RATED

10/02/2017

Good. Serviceman was knowledgeable, punctual and explained what was going on and what he had to do.

DESCRIPTION OF WORK
Oil burner would not stay ignited so a cleaning had to be done.

CATEGORY heating oil companies

COST $179

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 10/18/2015

SERVICE PROVIDER RESPONSE

We appreciate you taking the time to review our business on Angie's List. Please give us a call if your oil burner requires further assistance.

Services Offered

Chimney Caps, Chimney Services, Chimney Repair, Chimney Sweep, Heating Oil, Heating & AC, Plumbing

Services Not Offered

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General Information
Free Estimates
No
Payment Options
American Express, Check, Discover, MasterCard, Visa, Financing Available
Senior Discount
NO
Emergency Service
Yes
Warranties
Yes