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Repair & Maintenance reviews in Somerville

  • D
    1 - Didn't show up on day 1 as scheduled. 2 - Didn't have parts with him.  3 - We agreed to a day and time for return and part installation.  Then I was called the night before and told another time that I could not make.  Called the owner and got attitude and story about having to see a doctor.
    - Kenneth H.
  • A
    Shai called me immediately to set up an appointment, and scheduled me for first thing the next morning.  I got a call in the a.m., and the technician, Mike, arrived promptly.  He explained what he was doing as he performed the cleaning and maintenance on our two furnaces and one water heater, and pointed out several things that very much needed to be replaced/fixed.  He also pointed out a couple of things that he recommended we think about replacing, but was not pushy about it at all (like most contractors/technicians tend to be!)  Mike got called away to an emergency, and from there, went to pick up the necessary parts for our repairs.
    He came back a few hours later at the time he said he would, and fixed everything that needed to be fixed.  We also had him replace/fix everything that he recommended as a preventive measure.  He replaced our sump pump that suddenly died, and also changed out our old dishwasher.  Mike is also searching for some difficult-to-find parts we need to hook up a new oven (which is a relief since we tried ordering the parts, but were sent the wrong items.) 
    Shai was prompt, courteous, and responsive to our needs, and Mike is a super nice guy who loves his work -- he was here until 8:30pm!  We are very happy with the results, and will be calling Shai tomorrow to make an appointment to get an estimate on a huge plumbing project we have in the works.  We have a whole laundry list of things to do, and Temp Control LLC will be getting all of our business in the future.  (I will also be spreading the word to friends, family and neighbors!)
    Thank you Shai and Mike -- You helped us get more done in one day than we've gotten done in the past whole year!
    - Lisa M.
  • A
    Our washing machine could not pump out the water so it could go into the rinse cycle. We called the manufacturer's hotline and they had us do a few silly things and then recommended we call an appliance repairman. We found a highly rated firm, Service-Tech, on Angie's List. We called Service-Tech first thing in the morning. They came as promised at lunch time the same day. In about an hour they replaced the water pump and we were back in business. They were very prompt, had the replacement part on their truck and fixed the machine very quickly.
    - James B.
  • A
    Serviceperson was very nice and informative.  Told me what to buy to to remove mineral deposits to keep hose clear and that pump may need to be replaced in the future.  Highly recommended!
    - Ella B.
  • A
    Mr Tozzi was a pleasure to deal with from the first phone call to the actual service call.  He showed up right on time and had all the necessary parts in his van to quickly fix both my washer and dryer.  The bill was very reasonable and I wouldn't hesitate to call on him again for future appliance repairs.
    - Katherine Q.
  • A
    Washing machine had stopped working. They came in, tested it, cleaned out some stuff that was jamming the drain cycle, tested multiple times to ensure it was working properly and draining properly. They carefully put everything back into place and cleaned the area thoroughly.
    - Beverly R.
  • A
    I have a big screen Mitsubishi rear projection TV that started having problems after an electrical storm. It's processing unit got scrambled and would not stay on. Submitted an e-mail for service and got a response the next morning with a promise of an appointment that same afternoon. I was told what the one-time charge would be for the visit regardless of the out-come of the diagnostic. They arrived at the appointed time, calling me from the road to keep me up-to-date of their progress. They removed the chassis from the TV, gave me a receipt and promised to call me as soon as they had information. That call came promptly the next day with an estimate for the repair and an approximate time-line (6-8 weeks). The long time was due to the unit needing to go back to the factory to be rebuilt. Got a call back about 4 weeks later when the unit was returned from the factory. They made an appointment, arrived at the appointed time and installed the unit. The TV is back in working order and I was charged the estimate to the penny. Everything was done as promised. All appointments were kept on a punctual basis. They were very forth-coming with explanations and information and the price was reasonable. In the future if I have any other issues with TVs, I know who I will be calling.
    - Julio H.
  • A
    They were very friendly and very funny. They just came, did what they had to do and left. They didn't make up anything and did not cheat me out of my money. I also feel that they did quality work. They came the same day that I called them.
    - Janis M.
  • A
    I will definitely hire again. He was responsive, came when he said he would come and although I no longer needed him, he was courteous and professional. I would definitely hire him again.
    - suzanne D.
  • A
    excellent resolved at one visit
    - Betty C.
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Repairmen in Somerville

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