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Health Care Facility reviews in Somerville

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  • They gave me a private room. They are pretty thorough I would say. The care was very good and my doctor was good. Everything was good. The hospital food needs to improve. Everything went very well. The billing went through my insurance and everything. Everything has been working out fine.
    - Chris D.
  • I was on hold for a long time. I also had to make numerous calls to them to check on the statuses of claims that I had made. They do not have a way of uploading them, you have to fax them. Very discoureging.
    - Marion M.
  • Cons:
    United Healthcare is okay, but i feel that their network of providers is not large enough. There are providers I would like to use who do not participate with United Healthcare. When I had Aetna and Anthem in CT everyone took my insurance.
    I also have spoken to customer service representatives prior to visiting a doctor and have occasionally been given incorrect information. I've also had a dickens of a time getting certain medications approved for coverage.
    I also have had issues with their Flex spending department -only an issue if you have flex spending through United Healthcare. I've also had issues with their health and wellness rewards program which offers incentives for physicals and taking their health questionaire.
    Pros:They process claims relatively quickly and their website is fairly straight forward to use.

    - Wendy H.
  • The hospital has improved over the years and the staff is friendly and efficient. If you are lost, they're more than willing to help you. The only thing I don't like about the hospital is the parking.
    - Janis M.
  • I had to go to the emergency room on a Friday night. The facility is large and spacious. The waiting room was empty when I went in, but I noticed that it was new and clean. They took my information while I was waiting. I was not waiting long in the waiting room before I was brought back to an examination room. The examination room was very clean and all of the equipment looked new and up to date. They gave me an x-ray and bandaged up my foot. I was examined by the head of the emergency department. I appreciated that even the department heads had to take their turn on the Friday night shift. They were very concerned about my being comfortable. They allowed my friend to be in the examination room with me while I was waiting to be examined. They took a lot of steps to make sure that I was comfortable and informed. I could tell that they took pride in their work. I was appreciative that they kept me informed throughout the entire process. I would most definitely use them again if I needed too. I was impressed by their service.
    - Robert Y.
  • I am very pleased with Walgreens. They are cheaper than my other pharmacy. They are kind and nice. I never have to wait anymore than 5 minutes. They have 5 or 6 pharmacists. When you call in a prescription, you get it that day or the day after. They have a good location.
    - PAM D.
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Health Care Facilities in Somerville

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