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Eye Care reviews in Somerset

  • A
    I have used Dr. Steven J Faigenbaum for over 12 years for my eye care. The office staff are friendly, and the Doctor is friendly and outgoing. I like that he takes his time with me. The wait time in the office sometimes is a little long.
    - Beverly S.
  • A
    Overall I had a very good experience with her and it was a thorough exam. Her prices were reasonable and everyone there was very polite and helpful. The only compliant I had was with the hours since it is more difficult for me because I work during the weekdays and they have very limited hours at nights and weekends. Other than this everything was good and I did not have any complaints.
    - Jeffrey S.
  • A
    The visit went extremely well. Had to wait for my glasses but she had a nice selection of affordable nice frames. She took the time to walk me through the process. She performed all the necessary tests and was great with my children who werew in the waiting room.
    - Stacy T.
  • C
    She had a bad experience there. The doctor was very arrogant. I had a different doctor there and my experience was very good. I would grade them B for bedside manner and my wife would grade F. I would use them again in the future.
    - George H.
  • A
    The office group there is as nice as my eye doctor to deal with. I trust my eye doctor. I had eye surgery and that is a very big deal. I feel very comfortable there and I like their service. As for availability I have not had any problems. As for punctuality I always had to wait. It is a group and I believe that they have both ophthalmologists and optometrists. My doctor is an eye surgeon. I will us them in the future.
    - Mary S.
  • B
    Dr. Sanders was thorough and listened and understood all of my concerns. She prescribed a new set of lenses and a treatment for my irritated eye. I bought two pairs of glasses from the Optical Shop next door and dealt with two professional who also heard and understood my needs.
    - Eddie H.
  • B
    They were professional. They have good doctors. The doctors were very detailed. They talked up to the details and discussed everything. The price was fair. The office environment was refreshing. The billing and administration so far had been good. I will use their service in the future.
    - FARZANA M.
  • D
    10:22am: Arrived at office for 10:30am appt 10:22am: Signed in and got new patient documentation. 10:50am: Asked what the hold up was. They said I need to hand in the documentation. Fair enough. 10:51am: Paid co-pay and gave insurance card. 11:15am: Asked what the hold up was. They said my appt was for 11:30. 11:16am: Left their office. 11:45am: Confirmed that the card they gave me said 10:30am. No apologies. No "we'll reschedule you right away". Even if they got the initial appt time wrong, I wrote it in the "appt time" column on the sign in sheet as soon as I entered. They could have noted that. They could have asked why I was coming in 68 minutes early. So, in summary, I do not want to trust my eyes to places that is this oblivious to the needs of a patient. I have to reschedule my work and appointments to allocate time to see them. I would hope they would respect my time as I respect theirs. Evidently, they do not. Note that this is not a review of the competency or professionalism of the actual optometrist. I left after 55 min of waiting and dealing with the office staff.
    - Afzal M.
  • A
    I feel that Dr. Faigenbaum is very thorough. He is personable and he does not rush me through my appointments or he never makes me feel like he is rushing. He makes my appointments very pleasant, because he is willing to engage in friendly chit chat throughout the appointment.
    - Beverly S.
  • A
    The overall experience was good. Everyone was very courteous and professional; the procedures were performed well. Dr. Sanders was very informative in discussing the results, recommendations, and suggestions. The staff was nice and worked with me to use my insurance most efficiently. The drawback was the wait time. The office books up fast so, you need to schedule an appointment early on. In addition, there was longer than expected waits in between the procedures.
    - Yinlan C.
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Eye Doctors in Somerset

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