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Car Dealership reviews in Shrewsbury

Real People ~ Real Reviews ~ Real Results

  • We purchased a car from this dealer in August 2009. From the beginning the sales experience was unpleasant. There were extra charges tacked on (VIN etching, extra key) which we refused to pay. We were misled about the length of the warranty, thinking it was a three-year warranty when in fact, it was only the extension of the original warranty. The car failed the initial emission inspection. They fixed it. A noise started underneath the body. Schwartz said it would cost $1200 to fix. We took it to a local mechanic and he fixed it for $25.00 (something had come loose). The battery died 14 months after we bought it. They put a new one in at no charge. A year later (last week), that battery died. The service manager told us it was because the car wasn't being driven enough (?!), a statement refuted by two independent mechanics and online research. They refused to correct the problem which I believe is something other than inferior batteries. I think there is some other problem with the car. I emailed the service manager, Jon Schwartz with my complaints asking for satisfaction. He responded denying any responsibility then cut off future contact by adding me to his "blocked senders" list. All in all, a negative experience.
    - Linda M.
  • Originally got a much hi her quote. Called Subaru of North America, Was sent a check for $500.00 and given a lower quote from World Subaru.
    - Carla F.
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Car Dealerships in Shrewsbury

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