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Irrigation System reviews in Randolph

  • F
    ALL WET IRRIGATION & LIGHTING
    I was referred to All Wet by one of their current customers since I am currently in the market for a new provider to turn my system on and off. Using their on - line form, I requested that I be contacted for information about their services. Not only do I do this once, but I submitted the information twice indicating that I was a referral of one of their current customers (the customer's name was provided). They have still not contacted me. Looks like they don't need my business.
    - anthony m.
  • C
    Morris & Bergen Irrigation
    Morris County Irrigation installed our system about 7 years.   Overall, we are very happy with it.  However, these past few years, I have really been suspicious of the constant head replacements every time a service person comes out to my property.  After reading some the reviews posted here, I was well prepared when the service person arrived this morning.  I carefully watched as he tested the system.  He proceeded to tell me that I needed to replace 6 heads at $50/each; some were leaking and some wouldn't automatically go down when the system shut off.  When I asked him to show me which ones wouldn't go down, miraculously, they had already gone down.    Honestly, I am not concerned about a couple of leaking heads. Therefore,  I didn't replace anything and saved myself $300.  I just feel like it is the biggest scam and a real disappointment.  At this point, I'm trying to decide if we'll be switching services.  I don't like feeling I'm being taken advantage of every time one of their service people come to my home.  I don't know if they are paid on commission based on what they a sell but the fact that they allegedly find all these things wrong, fix it and then expect to be paid right there, just doesn't sit right with me at all.  And to charge $50 per head when the most expensive one at Home Depot is only $20 is absolutely ridiculous.  It only takes a few minutes to install the replacement.  Trust me I know, I've paid for enough of them.
    - anthony m.
  • B
    GREG TANZER SPRINKLERS AND OUTDOOR DESIGN
    He blows out the water from your sprinkler. I will be using them again. They did come on time, so the punctuality was fine. Initially, I found him on Angie's list and when I called him the price was reasonable.
    - RAJESH H.
  • C
    Morris & Bergen Irrigation
    UPDATE:

    After posting this on Angie's list, the general manager called, apologized, sent the techs over to show me what they did, and assured me they would not send me to collections while we sorted this out. I had already mailed in payment. The techs were understanding and also apologized. They seemed genuine and honest. After seeing what was done, I advised the general manager that I would have fixed one myself, but likely would have authorized the other as the repair was more involved. We agreed that I would be given a refund on the amount of the one I would have done myself less $10 for the part and a refund for the winter service as we would not use Morris again because of the hassle this year and last year.

    After a few weeks and follow up from the general manager, I got a refund check to my satisfaction.

    My interactions with the general manager were constructive and I appreciated his willingness to resolve my concerns in a fair and upright way despite knowing we did not want to use their service again. I give them credit for that and have revised my rating from an 'F' to a 'C.' Too bad the office manager handled our situation poorly...my rating would have been higher despite the challenges.


    ----------------------------------------------------------------------------------------


    2nd year in a row of dealing with questionable business practices. If you like being billed extraordinarily high prices for work you do not authorize and have them threaten you with debt collection if you do not pay while in the middle of working to resolve the dispute with them, then Morris and Bergen Irrigation is perfect for you.

    After a bad experience last year, I specifically asked my wife NOT to allow Morris to perform any repairs. They were to open up the sprinkler system and that was all. To my wife's surprise, they handed her a bill for $145 to replace two sprinkler heads($70 per sprinkler to screw on a sprinkler - exact same sprinklers can be bought at Home Depot for less than $10) they said were broken AFTER they had reportedly done the work.

    So, here is the problem I have with this:

    1) they did not ask for authorization to perform this work before doing it
    2) they did not provide a cost estimate prior
    3) we did not see the reportedly damaged sprinklers and I still don't know which ones he said he replaced
    4) repairs made last year are supposed to have a warranty but we have no idea which ones they did last year as well....so I don't know if the ones this year are different than last year
    5) after reading another review on Morris, apparently, they can cause damage - so without seeing the sprinklers in question, I don't know if I am being asked to pay for something they broke

    When my wife objected, they said she would need to contact the business office to resolve this as it is their policy that all repairs under $250 will be done automatically. I am unaware of any contract we signed that authorizes this. They said they could not leave our house until she signed a statement of work. She felt she had no choice but to sign so they would leave.

    When I contacted the office, it took many tries to connect with the manager. He cannot be reached directly...at least the office manager did not provide me with this option. Each attempt, she said she sent him a message to call me. Response time has been terribly slow (days to weeks). After a couple weeks, we spoke and he said the earliest a tech could come out to show me what he did would be late June. At that point, he said we could negotiate on price. That was fine with me until the office manager contacted us and said that we must pay in full now or she will turn this over to debt collectors. She says that a credit would be applied later if it came down to that (in other words, obligating us to use them again). She said that the document her techs required her to sign authorized the work. Again, this was produced AFTER they did the job..the document doesn't say anything about authorizing, approving, accepting or anything that would state we agree wi the charges. My wife's understanding was that this was acknowledging they were there and again, they would not leave unless she signed. Sounds intimidating.

    In essence, they take their time to resolve our complaint, threaten to turn us over to debt collectors, and want us to be on the hook to use them again over business practices that might very well violate consumer fraud laws....at a minimum being bad business practices.

    It makes my wife feel like she has been taken advantage by them for the 2nd year in row. We gave them a 2nd chance because the manager worked with us last year on a surprise $500 bill. Needless to say we will not ever use them again.


    - Richard J.
  • A
    DOWD IRRIGATION & LANDSCAPE LIGHTING
    We have been using Dowd Irrigation for the last two seasons to assist us with maintaining the sprinkler system that came with the home we purchased.  During the first visit, the owner of the company, Pat Dowd, took the time to explain the system to me since we had not been the ones who installed it.  He was very patient and helpful and seemed like he genuinely wanted to help.  He also replaced a sprinkler head and got the system up and running for us.  Since then, his company has come out to service our sprinkler system about two or three times a year, including a visit in the fall to winterize the sprinklers.  We have thus far been very pleased with the quality of those services.  Perhaps because of this he seems to have a lot of customers and it can sometimes take a little time for them to come out for non-emergency, routine maintenance, but the quality of the work more than makes up for it.  Also, to be fair, we have never had a problem with punctuality when it comes to services that are scheduled for a specific day/date.
    - Jeffrey M.
  • A
    DOWD IRRIGATION & LANDSCAPE LIGHTING
    Pat Dowd, the owner, not only sold us the system but was there the entire time directing his men as they dug holes and installed wiring.  Job was very neat and since I wanted the home neat for the holidays I was very happy that they left the yard in as good or better shape than when they started.  Dowd also made a follow visit about a week later in the evening to make some adjustments and make sure we were happy.
    - Tina P.
  • A
    DOWD IRRIGATION & LANDSCAPE LIGHTING
    Dowd Irrigation and Landscape Services have maintained my lawn and shrubs for over 15 years; also installed my sprinkler system 18 yrs ago and perform yearly maintenance, head replacement, hose repair when required and moved my lines when I had an addition put on my home several years ago. Very reputable owner, responsive and professional. Dowd's staff preforms good work and is very accommodating when I have asked them to do additional work on occasion such as cutting branches or planting a recently purchased shrub for me, etc.
    - Tina P.
  • A
    Steve's Lawn & Landscaping Service Inc
    The man that runs the company is good and knowledgeable. His crew are really nice people and I trust them. The pricing is good as we had 3 quotes and they were the cheapest for the service they gave us.
    - Lynn W S.
  • A
    All County Irrigation, LLC
    They did a very nice job.
    - Kathy L.
  • A
    ALL WET IRRIGATION & LIGHTING
    unknown
    - Kristin A.
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Lawn Irrigation Services in Randolph

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