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Carpet Installation reviews in Monroe Township

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  • Jack the owner lives up to his word and promises. He was prompt when he came for the original estimate and his first quote was better than his competitors. I liked his professionalism from the beginning and made a decision to hire him. In all honesty I must mention he forgot our original appointment on Monday October 17th. He apologized immediately for his mistake and was prompt to begin work on Tuesday October 18th. I found his staff to be polite and professional. They left my house Wednesday October 19th cleaner than when they arrived. The most important point I must mention was the quality of their work. Every corner, every closet, every vent or wall outlet was covered in an impeccable manner. I have never written a review before but I would be proud to recommend jack and his staff to anyone considering hardwood floor installations.
    - Louis T.
  • We must say that Len's Remodeling is an amazing company & the people that work there, especially Chris, are very talented & go out of there way to please their customers. Their work is exceptional & they are detailed oriented. We couldn't live in our house because of this major renovation but Chris was on the phone with us everyday with detailed info on what took place. We felt as though we were living there because he was so precise with his information.They went out of their way to please us with everything we wanted!! We highly recommend this company for anyone looking to do a small or large renovation to their home. They truly are the best !!! Janet & Steve
    - Steven B.
  • This Company does not advertise. He relies on word of mouth. In the past Buzzy did hardwood floors in our entire home. He also carpeted the main stairs and the master bedroom. He is reliable and reasonably priced.
    - Ruth R.
  • I purchased a remnant ($900+). Asked if they had coupons or discounts, was told no. Few days later found a coupon for 10% off any purchase. Next day guy came to measure room (even though the remnant was more than ample, and that was fine); I told him I had found a coupon which he said he would pass on.

    Installers came a few days later, did their job and presented me with the bill. It did not include the coupon, so I called the store. First question from the woman co-owner (I believe) was "Why didn't you tell us you had a coupon when you came in?"  Major alert!!!!!

    I didn't have it when I came in but what difference would it have made - you would've raised your price????? GUESS WHAT?? Sure enough she told me to hold, came back a few minutes later saying they MADE A MISTAKE ON MY BILL and it was actually $70 higher - they'd give me a $20 discount.

    How do you 'discover' you've 'made a MISTAKE' on a remnant? Padding carpet, installation all calculated beforehand. I had her telling me that's all I'd get, and three installers telling me to sign the receipt or they wouldn't be paid. I caved, and signed.

    I finally realized later that I paid by CC - East Windsor Floor Covering's defense was that I signed the receipt.

    I can't believe I got taken by what I assumed was a reputable firm - NOT!!!

    Do not deal with them - even their salespeople aren't very enthusiastic or friendly.

    Bunch of shysters - I am sharing their shady practice with everyone I come in contact with. Will cost them more than the $75 that they ripped me off for.

    - Gae Y.
  • This was a first class operation from start to finish.  Sue was excellent as a guide to choosing the right carpet for our needs - didn't oversell us and was a pleasure to work with. 
    Her installers were amazing.  They moved all of the furniture, took out the old carpet and installed the new for 3 bedrooms and were done in 4 hours!  A beautiful install job and really nice people.
    We are thrilled with the this company.
    - Christopher K.
  • Sue came to our house for the estimate. She spent a lot of time with us choosing the carpet type and color and even helped with paint color for the walls. The carpet was ordered and installed, The installer did a great job.
    - Stephen R.
  • We dealt with the manager Wes who was a pleasure to work with.  On one occasion we went to the store and Wes was off but the other sales staff went out of their way to help us find the samples we needed.  Wes gave us solid recommendations on products and the entire job was done the week after we began the process.  The installation was smooth and professional and the whole job came out great!
    Since the house was purchased from a builder years ago this was the first time dealing with a flooring store in many years but the experience was much more pleasant than my memories of others and the price we got from Carpets & More compared favorably with "big box" retailers and others but with much better service.
    - Robert O.
  • From the start, Len was very helpful and involved with the design.  He was not only interested in providing an updated design, but also made suggestions to help save money on the project.  Work began on the day he committed to, and was extended a bit as we added some new items as we moved through the work.  Len kept us updated and was always available to answer questions, and his foreman Charlie and staff were all helpful and pleasant to work with.

    We completely renovated the kitchen (hardwood floor, quartz countertop, cabinets, all appliances, recessed lighting) and did all 3 bathrooms (ceramic tile, vanities, painting, new lighting and fans, etc.).  They were able to expand the size of the shower in the master bath which came out great.  We picked out all the lighting, mirrors, towel racks, etc. and were able to specify where they went.

    Len provided lots of samples for the hardwood floor, carpet and ceramic tile and we were able to select exactly what we wanted.  The hardwood floor was damaged in one room and Len replaced it immediately without us having to ask.  They also painted the entire interior including the garage, and we selected 3 different colors in various areas.  All interior doors and molding were replaced which totally modernized the look.

    We decided to add a new front door and sliding door to the deck which he gave us very good pricing for.  They did find some carpenter ants in one small area and he brought in an exterminator right away.  They also powerwashed and sealed the deck, which was not in the original plan. We bought blinds and shades and he offered to install them for us as well as new lighting and a ceiling fan.

    Overall, we are extremely pleased with the work Len and his crew did.  The house looks great and if you find any issues they will address them right away.  It was a big project, and Len coordinated the whole thing which involved carpentry, electrical work, plumbing, painting, flooring, etc.  The work took a bit longer than originally planned, but we added several items as we proceeded.  I have already recommended Len to a friend who wants to redo her kitchen, and would use him again.

    - Stephen G.
  • First let me say that all people involved were courteous and the flooring did go in nicely.  However, it was a journey:

    I got three estimates for the flooring.  Mike (the owner) came out and gave a very good presentation going over all the types of wood flooring that were available.  Being in the contracting business myself, what I particularly liked was that Mike brought up possible extra charges that could be incurred should the understructure of my flooring be defective in some way.  I had Mike factor these possible charges and I knew the estimate would be my true cost even with the worst conditions.  It turned out that there were no such difficulties anyway.

    A brief visit to Flooring International's showroom closed the deal.  I gave Mike his deposit and the job was underway.  Mike estimated that it would be two weeks to get the job started and it would be a two day process for completion.  Mike also mentioned that the flooring itself would be brought in a few days prior so it could get acclimated to the humidity of my home to insure a better installation.  That sounded like a good idea to me.  At that time Mike also introduced me to his project manager, Jerry Angel.

    Going into the third week after the deposit was paid, I hadn't heard form Mike so I gave him a call.  I certainly wasn't upset at all because contractors are rarely on time.  Mike called back right away explaining that there was a little delay in getting the material I had ordered and that installation would be started the following week which it was.

    According to plan the flooring itself was delivered.  The issue I had was that the delivery man could not speak one word of American English.  My live in girlfriend speaks English as well as fluent Spanish, but there was no communication that could be accomplished as his language was completely different, possibly European but as I was not there at the time so I don't know. 

    The point I'm trying to make here is that it is understandable in this current economy that foreigners are employed.  However, for any worker not to have any (I want to stress the word "any") ability to communicate there can be a dangerous situation created.  For example, one could tell this worker "Please don't go into the kitchen, the floor is very wet".  The worker doesn't understand what was said to him, walks into the kitchen, slips and is injured.  Guess who might be liable!  Me!

    Finally, the day of the installation.  As I work only five minutes from my home I decided to stop to see how things were going.  Getting out of my car I saw the first thing that caused concern.  The logo on the installation van wasn't Flooring International but rather another company's name.  That spelled to me sub-contractor which is not always such a good thing. Subs get paid by the amount of work they do and do not get paid by the hour.  The installation can then suffer as the concern shifts from quality of the work to quantity of the work (in an effort to make the money quicker).

    There were three workers at my site.  The foreman (a very courteous young man) and I spoke briefly.  It was difficult to understand him but we could eventually communicate.  My girlfriend's Spanish was still of little use here as the gentleman were from Brazil and spoke Portuguese.  After a brief conversation I returned to work.

    I finally arrived home at days end.  As I walked in the foreman raised something in front of my face and asked "do you know what this is?  I did recognize it as a wood staining pen.  He then proceeded to show me how to use it on the flooring that had been marred by the installation.  After that brief demonstration I noticed that there were all these dull black marks on the floor literally spaced six to seven inches away from each other all over the installation area.  He told me that these marks were created by the nailing hammer used in the installation and that I could easily clean them up.  He proceeded to put water on a rag and started rubbing.  Unfortunately, the stain was not coming up.  Throughout all of this I'm saying to myself "why do I have to do this?  Isn't touch up part of the installation?  It was time to call Jerry Angel!

    Jerry showed up promptly that evening.  We when over the problems just previously mentioned and some other small matters too.  Jerry noted all concerns down on a pad and left it on my kitchen table.  The molding installation was to be done the next day and the problems would be taken care of then.  The next day the actual owner of the sub-contracting company showed up assuring me every thing would be made perfect. There was only one small problem.  This owner nor any of his men could read the American writing that Jerry had written down so my girlfriend had to then struggle to convey what was written on the pad to the men that couldn't read it! 

    Eventually, everything was finally completed.  I'm sure the sub owner was concerned about doing a good job but his actions could have expressed it better.  For nearly 20% of the day he was on his cell phone speaking to his wife about a birthday party he was in a hurry to get to.  In his rush he put a hole in the wall just above a piece of the molding in the corner of a room.  My girlfriend brought this to his attention.  His answer was "You can patch it" This attitude makes me tend to think that he was more concentrated on the party rather than being concerned about my flooring (which I may add that it was my money that was paying him).  Not very good customer relations.   

    In short the job was completed, the final walkthrough was done and final payment made.  End of story.

    On a side note I will mention while I was away at work (on day one) my girlfriend observed that the workers had the new flooring spread out in small piles all over the installation area.  They didn't seem to have any regard for the wood as they walked all over it with the material shifting and (and I would assume) scraping the boards underneath their feet.  My girlfriend questioned them twice on this point.  Their answer to her was "Don't worry about it"

    Mike and Jerry need to get their act together.  They need to be more selective with their workers (or subs) and supervision needs to be greatly improved.  Flooring International seems to act like an army where the general points to his men the direction of the battlefield and then retires to his tent.

    - Chris R.
  • The salesperson was very adament about the carpeting manufacturer I should buy and was equally adament about the color I should buy. After he came to measure and give us the estimate, we decided to get another estimate. The second carpet store recommended a better carpet, allowed me to get the color that I wanted and gave me the same price quote. I asked their opinion on the color I chose, since I do not like pastels and he compared the swatch (which he mailed 4 to me free) to the paint color I chose. They offer free design consultation and color coordination. I am totally happy with the choice. I felt I was being pushed to purchase what the salesperson wanted in the color he wanted. I will do a review of the company I chose ater the installation.
    - Catherine I.
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Carpet Installers in Monroe Township

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