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Concrete Repair reviews in Merchantville

  • F
    Bryan's Handyman & Home Improvement Service
    My daughter asked me to get a recommendation from Angie's List as she was moving from VA to NJ to the house next door to me.  I reviewed different companies and Bryan's Handyman & Home Improvement Service was rated very highly on this site.  Based on those reviews I recommended this company to my daughter.  She wrote the review below as she had the work done.  I was interested in this company and closely watched the work done next door as I had some jobs I was interested in hiring this company for.  I will not be hiring them.  
    My daughter's review of the work done:
    Let me start off by saying that the workmen employed by Bryan Grubb are very professional and capable individuals.  They do good work and always clean up before they leave.  The quality of the work done for me was very good.  However, that being said I will NEVER hire Bryan Grubb for ANY job I have ever again.
    I needed three jobs done, a new Bilco basement door, rebuilding a small side porch, and a storm door installed on the back door.  Bryan and his wife came to see the jobs that needed to be done and to take measurements in the beginning of October.  Approximately a week later I received the estimate for the job and was told that I would be put on the schedule once the Bilco door and the custom door arrived.  I paid a deposit and the cost of the storm door which would be custom made.  After emailing Bryan a few times I was told that I would be put on the schedule for November 2-6 and all jobs would be completed at that time.  I have a toddler so I cleared my schedule and made arrangements so that I could be available at this time.
    On November 2nd the men arrived and started work on the side porch.  They almost completed the side porch on one day but they told me that they would not be able to finish it until the next day as they did not have enough planking.  They also told me that the Bilco door was slightly too big for the space where it was supposed to be installed but it was alright as they would just use concrete to expand the foundation.  The next day they returned and completed the porch.  I heard work being done on the Bilco door for some time before the men left at 1PM without telling me anything.  When I went to inspect the Bilco door I found that my old wood door was still there but it had been removed and placed back on with a 2 x 4 nailed over it.  When I emailed Bryan asking what was the status of the Bilco door, he called me and told me that the Bilco was the wrong size and would have to be reordered.  He told me that it would take about two weeks for another door to come in but that his men had ?secured? the door so no one could get in.  He also asked me to send him the remaining payment for the side porch as this job was done.  He also added that it would be helpful if I could mail it to him the next day so he could ?make payroll?.  I asked if his men would be back the next day to install the storm door and was informed that they would not be back until Friday, November 5th.  The next day Bryan called me while he was at Home Depot to order the Bilco door and asked me to go downstairs and remeasure the area where the Bilco door would be installed to relay to him while he ordered the door.
    On November 5th I did not see any workmen and tried to call Bryan several times and was always put through to voicemail.  I emailed him and finally received an answer.  He informed me that the men would not be coming that day and would it be possible for them to come on Saturday to install the door, that is if one of his men was able to get a babysitter.  I told him that would be fine.  On Saturday the men arrived and started to put the door on but soon stopped.  I was then told that this door was ALSO the wrong size, once again too big for the area, and would ALSO have to be reordered.  The workmen who were there remeasured the door and found that the door was nine inches too big.  After another series of emails to Bryan I was told that the men would return the following weekend to install the new storm door.  On THIS Saturday, November 13th, the installation seemed to go smoothly but after about five hours I was told that there was a problem.  The glass was not fitting correctly and there was a problem with one of the handles.  As this was a new door that the company had never used Bryan had to email the company to find out how to install the glass and to get a replacement handle.
    On November 24th, after another long series of emails to Bryan asking when the Bilco door would be delivered, the workmen returned and finished installation of the storm door.  I was told that the intention was to complete the Bilco door at this time as well.  However, the men only completed the storm door.  When I emailed Bryan I was told that they would return early the next morning to complete the Bilco door.  Let me just say that at this point the basement door has been pretty much open for almost one month.  The door we were replacing with the new Bilco door was wood and after being removed and placed back on, it was partially open letting in rain and bugs as well as being a security hazard.  The door was finally installed on November 25th.  Once again the work crew who was on site was very professional and installed everything properly.
    While I had my jobs completed and while the quality of the work was good, I would never hire Byran Grubb again.  He is very difficult to get in touch with, he never apologized or offered to make amends for the difficulties encountered during the job, the issues that came up were due to incorrect measurements that were taken during the initial visit, and I had to constantly stay on top of him in order to find out anything that was going on.  He would never notify me when schedule changes happened, never let me know when to expect his men to arrive, never let me know when my payments were received even though I asked him to, and never let me know when any of the doors were delivered unless I sent him several email messages.  Three jobs that I was told would take one week took almost one month to complete.  I do understand that issues arise during construction but the fact that the issues that came up were purely workman error and bad measurements was extremely frustrating.  Overall this was a very poor experience and one I hope never to repeat.  

    Update.  March 10, 2016....major problems.  The porch floor were coming undone.  The pillar was rotted and they put it back instead of replacing.  They did not put any flashing around the back door allowing it to leak like Niagara Falls.  When I called I got not answer.  When I emailed I got one not very professional answer.  And no date to come and repair.  I have had to hire another company to repair this work.  I will NEVER hire them again and I recommend that you not hire them.
    - Susan L.
  • B
    Almand Brothers Concrete Inc
    The concrete work turned out wonderful! My steps look beautiful. I even called them back to come out and remove a little more of the basketball court. They came out and did so without any complaints! The only concern I had was reaching someone to set up our appointment  and getting someone to return our calls in a timely fashion to get some questions answered. Overall, the process could use some improving, but the work is EXECELLENT! 
    - Shereen F.
  • A
    Hector L Torres Concrete . LLC
    I love Hector Torres...and his crew.
    Mr. Torres came out one day after I called to give me a free estimate.  Since I had had a very high estimate previously from someone else I asked for 3 estimates on three potential jobs.  His estimate was so reasonable I contracted for all three jobs.  
    His crew are all mature men.  No radios and loud music.  No fooling around and wasting time.  Also...while the crew comes and works while Mr. Torres is getting concrete and the like, Mr. Torres is nearly always on site and definitely knows what is going on.  
    Very big job...completely done in two days.  My sidewalks....all of them ...are beautiful!  The private sidewalk that was replaced had a lip on it which always prevented water from draining and made mowing the lawn difficult.  No more lip.  And the sidewalk is pitched in such a way that the water runs off.  Everything was beautifully done with tremendous attention to detail.  I cannot say enough good things about Mr. Torres and his company.

    - Susan L.
  • A
    Hector L Torres Concrete . LLC
    Hector was very professional.
    HIs estimate was very fair. He discussed the project with me and made suggestions that made the final job better.
    His crew showed up when scheduled.
    His crew was very polite and friendly.
    Each person knew their job and they were very efficient. They truely performed as an experienced team.
    They cleaned up after the job and left the premises neat.
    We were very pleased with the results.

    - Fred O.
  • A
    Rudy Grilli Concrete Work
    work was excellent. Work was done on the given timeframe
    - Diane S.
  • A
    Rahn Contracting LLC
    Job was very well and efficiently done in several hours work. Contractor brought in adequate equipment and expert manpower, and took care of the work with no issues or problems.
    - Stephan G.
  • A
    Hector L Torres Concrete . LLC
    Great price, great job! They showed up on time and completed the work in a professional timely manner. The concrete looks great!
    - Nichole G.
  • A
    Hector L Torres Concrete . LLC
    - Richard K.
  • A
    Hector L Torres Concrete . LLC
    - Stacey K.
  • C
    Ohara Construction
    - Brian O.
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Concrete Contractors in Merchantville

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