BROWN'S HEATING, COOLING, PLUMBING & HOME SERVICES

A 124 Reviews

Founded 1977 • Angie's List since September 2007

Angie's List certified badge

Awards & Badges

Angie's List Super Service Award badge
Super Service
Award 2019

Hours

Sunday
Open All Day
Monday
Open All Day
Tuesday
Open All Day
Wednesday
Open All Day
Thursday
Open All Day
Friday
Open All Day
Saturday
Open All Day

Company Contact

88 Birch Ave

Little Silver, NJ 07739

Description

Browns Heating, Cooling, and Plumbing is your go-to resource for expert guidance with anything related to Heating, Cooling or Plumbing! We feel that the more you know about us, the more comfortable and confident youll feel having Browns on board. It is the mission of Browns Heating & Cooling to continue to portray the high values and ethics with which Brownie and Joyce founded this company. We are here to affirm our commitment to our customer present and future. Each customer is as important as the next, no matter their socio-economic status or personal demeanor. Each employee, whether in the office or in the field, is expected to present themselves with integrity, honesty and friendliness, along with a polite manner toward our customers. We each will appear neat and clean in order to secure the continued confidence and trust of each customer. Going the extra mile and offering that special smile, thank you, or even a good deed for our customers is what sets this company apart from the remainder of the HVAC community. NJ Plumbers Lic 36BI01277900 NJ Master HVAC Lic 9HC00740900 NJ Home Contractors Lic 13VH02217800...

Verified Reviews

124 Total Reviews
Reviews by Rating
A Rated
102
B Rated
5
C Rated
5
D Rated
3
F Rated
9
Read reviews by category
hvac repair (107)plumber (42)water heater repair and installation (22)electrician (7)well and water pump (4)air duct cleaning (4)drain cleaning (3)gas leak repair (2)fireplace repair (1)home remodeling (1)
Showing 1-10 of 124 reviews
F

RATED

12/18/2019

Beware!!! Do not do business with this company as they are deceiving and will not stand behind their work! Should something go wrong with the service they provide they will deflect your calls, promise to call back and will not do so. It took me over a month and at least half a dozen calls to get them to refund a part they installed that didn't work. Furthermore, they only refunded a portion of the...

DESCRIPTION OF WORK
Furnace Part Replacement

CATEGORY heating & air conditioning/hvac

COST $627.8

SERVICES PERFORMED? Yes

WORK COMPLETED ON 10/23/2019

SERVICE PROVIDER RESPONSE

Hello I was disappointed to hear your feedback. Brown's always stands behind their work and the products we install. We sought to make the repair as soon as the gas to your home was turned back on and to our frustration as well, the part used for the repair was a universal and in this case your heating system did not operate properly with the universal part. We expedited the exact match for your s...
A

RATED

11/23/2019

I needed a certification for a gas fireplace for a CO. Brown's Heating and Cooling was recommended. The cost was so low I had doubts but was pleasantly surprised by the level of expertise and care that their service technician, Dave took. He was personable and polite and showed a good knowledge of the job. Thanks, Dave and thanks to Brown's Heating and Cooling for knowing the importance of good se...

DESCRIPTION OF WORK
Certification of Gas Fireplace for CO

CATEGORY heating & air conditioning/hvac, fireplaces

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 11/22/2019

SERVICE PROVIDER RESPONSE

Thank you so much for your review! We appreciate all feedback.
A

RATED

10/09/2019

Very well. Andrew was professional and courteous and he gave good advice.

DESCRIPTION OF WORK
Replacement of toilet bowl equipment

CATEGORY heating & air conditioning/hvac, plumbing

COST $200

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 09/04/2019

A

RATED

10/09/2019

Professional, punctual and on budget.

DESCRIPTION OF WORK
Annual maintenance

CATEGORY heating & air conditioning/hvac

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 10/09/2019

A

RATED

08/21/2019

i couldn't do it. Was bigger job than I Thought

DESCRIPTION OF WORK
I needed a stove top replaced.

CATEGORY plumbing

COST $1,000

HIRE AGAIN? Yes

WORK COMPLETED ON 08/20/2019

A

RATED

08/04/2019

Installation crew was caring, neat, and punctual. They worked as a team and completed the attic installation within one day. All the old equipment and debris was removed. They were polite and positive and kept us informed. I used them two weeks later to correct a plumbing leak, and experienced punctual caring service.

DESCRIPTION OF WORK
Install heat ac unit

CATEGORY heating & air conditioning/hvac, plumbing

COST $9,000

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 07/23/2019

SERVICE PROVIDER RESPONSE

Thank you for your feedback, it is appreciated and we always want to know where we exceed expectations and at times, miss the mark. All our best!
A

RATED

07/15/2019

Hired Brown's to do home repairs around the house (damaged trim, new bathroom mirror, etc) and for some minor custom work in my living room (wainscoting). Punctual, professional and top notch in quality. They are not the cheapest, but they are the best value since I did not have to call them back to clean up shotty work and the work is pristine. That is value to me. I've had the contractor who bid...

DESCRIPTION OF WORK
Home Repair Punchlist

CATEGORY heating & air conditioning/hvac, remodeling

COST $1,975

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 07/10/2019

C

RATED

06/27/2019

Up until last week, I would have given them 5 stars. As a 5+ year prior customer, we used them several times for extensive residential plumbing and HVAC repairs at several properties we own and we were always satisfied. They were professional, respectful, highly competent and we found their charges reasonable for the services provided. I called them 2 days ago because I arrived home with my husban...

DESCRIPTION OF WORK
87 degrees in house; AC would not kick on when I turned on thermostat

CATEGORY heating & air conditioning/hvac

WORK COMPLETED ON 06/25/2019

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SERVICE PROVIDER RESPONSE

Ms. [Member Name Removed]: All feedback is important, the good is great and the "D" tells us where we must improve. It never pleases me to hear this kind of feedback. Unfortunately the heat came on fast, as I know the week you called and to maintain a level of service to our our service agreement clients we found it necessary to only book our service agreement clients for about 5 days. A very diff...
F

RATED

06/14/2019

After 2 E-mails of asking what the status of the part was I finally got a response, The tech was supposed to last Monday and never showed up. The customer service is not trained well and I will post their E-mails to prove it. Their E-mails say it all: I received your message that you sent through our website in regards to a lack of follow up on a part that was ordered for your A/C system. I am dee...

DESCRIPTION OF WORK
I needed a new panel board for my air handler

CATEGORY heating & air conditioning/hvac

WORK COMPLETED ON 06/07/2019

SERVICE PROVIDER RESPONSE

Our standard of service was certainly absent in our ability to make the necessary repairs. It's not the quality I look for in my team nor am I satisfied with "just ok". We failed you on this and I certainly offer my apologies. My team works daily to exceed expectations of our clients and yes, we fall short and look to make things better for our clients. Sincerely, Doug Brown
A

RATED

05/24/2019

The Guys just left ! I can not believe all the work they did in just 2 days! New heating and cooling system and water heater. They seemed to never stop. I thiunk they left my basement cleaner than it was before the job. We were lucky that no heat or air conditioning was needed during this installation. Things were old but not an emergency. I would highly recommend Browns to anyone looking to updat...

DESCRIPTION OF WORK
Completely new AC -Heat and Waterheater

CATEGORY electrician, heating & air conditioning/hvac, plumbing, water heater repair

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 05/24/2019

SERVICE PROVIDER RESPONSE

Thank you for your feedback! It helps us in knowing when we get it right! I will let your Install Team know. Thank you again.

Services Offered

HEATING & AIR CONDITIONING SYSTEMS, AIR PURIFIERS, AIR DUCT & DRYER VENT CLEANING, HOT WATER HEATERS, HIGH VELOCITY WATER JETTING, SEWER INSPECTION, CLEANING & REPAIR, WATER FILTRATION SYSTEMS, OIL TO GAS CONVERSIONS, RADIANT HEAT, GAS LINE INSTALLATION, BATHROOM & KITCHEN REMODELING, DRAIN CLEANING, GARBAGE DISPOSALS, APPLIANCE HOOK-UPS, SUMP PUMPS, BOILERS, ICE MAKERS, HUMIDIFIERS, JACUZZIS, WINTERIZING. GENERATOR MAINTENANCE PLANS, SERVICE AND NEW INSTALLATION.

Services Not Offered

HOUSEHOLD APPLIANCE REPAIRS/REPLACEMENTS SUCH AS: STOVES, WASHERS, DRYERS, REFRIGERATORS, MICROWAVES, GAS GRILLS, DISHWASHERS

General Information
Licensed
NA
Bonded
Yes
Insured
Yes
Free Estimates
Yes
Payment Options
Visa, MasterCard, American Express, Discover, Check, Financing
Senior Discount
10%
Emergency Service
Yes
Warranties
Yes
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.