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Water Heater Repair And Installation reviews in Jersey City

  • F
    Don Dowling Plumbing and Heating
    In my recent interaction with Don Dowling, I found him to be dishonest and unethical. He put down his own employee, raged at a customer (me), and showed himself to be shrill and short-tempered. People make mistakes. What matters is how you respond to them and make things right. After Don���s apprentice made a series of mistakes when trying to fix a tankless water heater, Don agreed to ���make me whole��� (his words), after I spent $600 for basically nothing. After failing to diagnose the problem (let alone fix it), I felt no confidence in having him continue, so I hired another company, which fixed it successfully. In response to Don���s promise to ���make me whole,��� Don agreed to install a new dishwasher I had purchased, a job that could easily be completed in an hour. But when I tried to schedule a time for him to do the work, he basically ���ghosted��� me, and didn���t respond at all, even after five texts and three phone calls over the course of a week. Only when I texted saying that I might share my experiences on Angie���s List did he respond to me, and did so angrily. Throughout this period, I had held out hope that he might do the right thing and fulfill his promise to me, or at least come up with some other way to make things right. But he did not. In general, I live by the rule that people are basically good. So when I run into a situation like this, I lose a bit of faith in humanity. Good people don���t run from their mistakes, they don���t make promises they have no intention of keeping, they don���t rage at their customers, and they don���t disparage the people who work for them. Sadly, Don Dowling was irresponsible, angry and dishonest, and I don���t advise anyone hiring him or his firm.
    - Gregory R.
  • A
    Cronin Plumbing and Heating
    Working with Cronin was an amazing experience. The team was extremely professional, communicative and efficient. They worked with us on the hottest day of the year installing our A/C unit, connecting a water line to our fridge ice maker, straightening out a waste pipe, installing a new hot water heater and fixing some minor plumbing work that had been done incorrectly by the previous owner of the house. While they were here, they were so careful to make sure that everything was done correctly, to our liking and that they didn't mess up anything in the house. They made great recommendations for products that we needed and provided everything at an affordable cost. They were done by the early afternoon and they came back three weeks later to check on the work that was done and make sure that everything was working perfectly. We're new homeowners and we will be working with Cronin for everything plumbing and HVAC related going forward, they're AMAZING.
    - Kat S.
  • A
    Dawson Mechanical Contracting
    Really pleased with the results + work done for my new water heater. We needed a fair amount of assessment and documentation due to a legal situation and Dawson was able to generate all of that and ensure that we got the work done in a timely fashion. The work itself was done well and went exactly as planned. When it was all finished up I qualified for a tax rebate and they were proactive in ensuring I knew how to get it. Really liked doing work with them.
    - Ben B.
  • A
    Universal Service & Maintenance, LLC
    This company has saved me many times. My main sewer line needed to be replaced asap. Dave and his team came in repaired same day. We were very impressed that Dave was able to come on such short notice and his work us flawless. I have used this Company many times for both big and small repairs. The best plumbing services around... Thanks Dave for saving the day many times over...
    - Nicholas C.
  • A
    PAC Plumbing, Heating, Air Conditioning
    They took care of everything for me. Came on time and spent 3-4 hours to complete everything. One of the best things that they do is send you an email with the name and a photo of the person that is coming, so that you will recognize them. Love that!!
    - Polly K.
  • A
    Hudson Plumbing Air Conditioning & Drain Cleaning
    Bastian and the team he works with are absolutely the best contractors I've ever worked with. He is so generous with advice and his time. He charges a fair amount and will make sure you are set up for success. He won't slack off and will stay at the job as long as it takes. He's stayed at my house till after 9pm one night just so he could finish. That takes some dedication. He is always my first call and he'll even talk to you via text and ask you to send pictures to see what's going on. He can then either give you a quick fix you can do yourself or he'll give you a quick idea of what's going on. They are great for routine maintenance ($100-200) all the way up to repiping areas of your house ($1,000+) I trust him with anything plumbing and heating related and he needs to be your plumber moving forward. You may have to wait a few days for him to come out to your property (because he's so busy helping other grateful people) but it'll be worth it!
    - Stu B.
  • A
    Kook & Son Inc
    We���ve used Kook and Son exclusively over close to 15 years in multiple residences because of their professionalism, promptness and the quality of their work. The technicians are also trained in current equipment (tankless water heaters, high efficiency furnaces, etc) In our most recent engagement our tankless hot water heater developed a leak overnight. I called Kook around 9 am and they were able to get someone there that morning even though the techs were already at another job (great in and of itself!). The technician then worked with the manufacturer to troubleshoot and determined that the unit needed to be replaced and was under warranty. This is where Kook really shined: the manufacturer needed to review pictures of the unit, where the leak was, etc. before approving the claim and allowing us to get a replacement unit so there was no way to schedule an appointment with Kook since we didn���t know specifically when we���d get that info from the manufacturer. Kook worked with us over the two days it took getting the manufacturer the info they needed and waiting for their approval and made technicians available the minute I was emailed the return authorization. They arrived within a couple of hours with the replacement unit (again, without a previously made appointment), replaced the defective unit and had hot water up and running again in a few hours. Howard Kook, the owner, also called me personally several times to let me know they were on the case, working with their staffing to ensure someone would be available when needed, etc. since he understood that being without hot water, even briefly, is a big problem and he didn���t want us to worry that we weren���t being attended to in the background even as we waited for the return authorization to take the next step. We have and continue to give Kook and Son our highest recommendation.
    - Lorin U.
  • A
    Advanced Professional Plumbing Heating & Cooling
    Mike and Joseph were fantastic. They were very professional and walked me through some preventive maintenance measures I can do myself. They seem affordable but they are so good at what they do that they didn't take long at all, I would use them again for this as well as future plumbing/heating projects.
    - Stu B.
  • A
    PAC Plumbing, Heating, Air Conditioning
    I have been using Paul and his crew for over 10 years. I couldn't be happier with their service. Always professional. Always there when I need them. The work is top notch. Licensed to work in both NY and NJ, they always perform to the higher NY codes. NJ plumbers and contractors that have been in my home have commented on their top quality work. The other area plumbers don't come close. Carol is always helpful and pleasant too!
    - Theresa R.
  • A
    Carmine P. Aumenta Plumbing & Heating NJ
    Carmine and sons did a fantastic job replacing a boiler in a less than ideal location. In my building's mechanical room of 12 boilers, mine is the shining example of how plumbing should be done. A year later still working great. Would definately recommend Carmine and use again.
    - William C.
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Water Heater Installers in Jersey City

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