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Remodeling Kitchen And Bath reviews in Jersey City

  • F
    We had a very bad experience with the $45,000 remodeling of our kitchen by Best Carpenters. In addition to the very poor workmanship, their installation has cost us thousands of dollars to repair afterwards. Issues include highly damaging water leaks, electrical, sheetrock, cabinet installation and appliance installation (see the attached pictures). Best Carpenters project manager was rarely on site to oversee the work and was not responsive to calls. Water Damages from Best Carpenters Work: When installing the sheetrock in the new kitchen wall in October, 2017, Best Carpenters drilled a hole through the water pipes which then leaked to the three floors below destroying closets, walls and ceilings, as well as causing major mildew issues behind the walls. Repairs for all three floors cost thousands to repair and as of 2019 Best Carpenters has not yet paid for any of the damages they caused. Electrical: Best Carpenters had electrical wires sticking straight out of the newly installed wall without a wall outlet to connect to stove hood fan, dishwasher and refrigerator. This is potentially dangerous and, to our understanding, does not meet electrical code. Half of all electrical outlets and light switches were installed crooked and too deeply into the wall by Best Carpenters - failed 1st city inspection. One newly installed electrical outlet by Best Carpenters has stopped working. Outdoor water faucet installed 3 inches directly above an outdoor electrical outlet by Best Carpenters - water dripping onto the electrical outlet below can result in electrocution. Wall sheetrock and tile installation: The pictures attached show just a few examples from only two walls. One can see the poor quality of Best Carpenters workmanship with sheetrock installation and spackling. The kitchen countertop backsplash tile was bulging and crooked as the new wall was installed crooked by Best Carpenters. Appliance installation: The dishwasher was installed crooked by Best Carpenters. Installers did not know that all dishwashers have adjustable legs to ensure that a dishwasher is installed level. They piled up wood planks and sticks underneath the dishwasher to balance the dishwasher instead and still failed to balance it. Best Carpenters finished the sheetrock wall above the stove fan but forgot to install the fan ducting. The entire wall had to be torn out again.
    - Loyse B.
  • A
    Joe and his team were very professional. We were given an outline for the complete renovation of our bathroom with timelines, pricing and product information. Once the project started, we had weekly calls with the entire team to discuss progress and/or any changes. This attention to detail made the project progress seamlessly and made us feel at ease with the work. We added some very detailed work like heated floors and shower basin and a custom shower door. They were able to take on this custom work easily. We are very pleased with our new bathroom and highly recommend this contractor.
    - Michelle G.
  • A
    I had use the company to work on great number of jobs in the past. The work was done very professional and on time. This company has lots of experience and knowledge in the field. I will definitely use this company again in the near future.
    - Charlie C.
  • A
    Nan was awesome - he renovated my bathroom and living room /bedrooms. He was very meticulous and paid attention to all the small details ensuring high quality standard. He installed tiles, shower, flooring, painted and also jnstall s drywall.
    - Alex N.
  • A
    Nan was awesome. He delivered what we discussed on time. He paid a lot of attention to detail ensuring everything was done at a high quality standard. He installed the tile, grout, shower, flooring and painted. He also took care of the vanity /toilet installation
    - Alex N.
  • A
    HHI was unbelievable. They redid my kitchen and living room. Total gut of the kitchen, took down 2 walls, recessed lighting, crown molding, baseboard molding, redid hardwood floor, installed a chandelier. So professional and great to work with. The end product was just beyond what I could have hoped for. Such attention to detail and real craftsmen. Plus, they specialize in working in city environments which is more complicated than the suburbs. They do it all and take the stress out! Joe and his group are a class act! Would absolutely recommend!
    - Kerrie S.
  • D
    The initial phase of project went according to plan: the floors were replaced, kitchen cabinets were installed but then the project stalled. It was necessary for me contact OnTime repeatedly. Garbage and materials from the lingered in the back yard for months after I had pre-paid a garbage fee. Work was scheduled and then they wouldn't show up. If you call them, everything needs Davidl's (the owner's) approval. This project lingered for more than a year. There were excuses: the wrong windows and doors were ordered. Glass shelves were not sized correctly so part of the renovation was never completed. When they finally threw out the garbage they also threw away a table
    - Geoffrey R.
  • A
    Sean and his crew renovated my condo after a flood damage in early January. This is our first remodel project and prior to working with a contractor, we've heard pretty negative stories about GCs in general. And to our surprise, Sean was the exact opposite of what we've heard. Communication - I would rate myself as a very responsive person and because the remodel happened after a flood damage, I was quite in an urgent situation and was eager to get the project finished. Sean communicated with us in a very timely manner and on many occasions, live - as they perform a specific task within the unit. He responds to my texts throughout the night on matters and feedbacks I provided (re: inspection at end of day on a daily basis). Project timeline - we finished the entire project (lighting, kitchen, drywall repair, painting, floor installation, room re-arrangement, door/trim, baseboards, everything but tiles in the bathroom) within 5 weeks (which was my target). While there are glitches during the project, Sean was very honest and frank about the project and always communicated about the progress and delays if any. He arranged the day-to-day work appropriately so it uses the best of his crews' time and meet our deadline at the same time. Quality of Work - i can't complain about the integrity that goes to the work. Sean will be sure to modify and change anything that I expect, and if he doesn't, he would make sure he explains it so I can accept the reasons behind them. That's very important to me as a client. Even after the project ended, when we saw the need for minor fixes after we moved back in, Sean stopped by on several occasions to fix those things. Pricing - Sean's quote was very reasonable and he provided an extremely detailed breakdown of the costs (materials and labor). We know what we are getting, and it was this level of transparency that ultimately led us to hire him for the job. During the project, he provided receipts and if there are any incremental costs not foreseen before, he'd communicate that prior to purchasing. In the end, we spent maybe just a little over $1k more than the quote (which is VERY GOOD) compared to many stories I've heard. He even assisted in providing information to my insurance company for the claim, and was very happy to do it. Overall, I think he's professional and certainly added an extremely positive reputation to his industry. I would certainly work with him again in the future and have already recommended him to several neighbors.
    - Winnie D.
  • D
    It never happened. After four phone calls to this establishment and no response, I gave up and located another contractor. Each time I called, I spoke to a receptionist, who said she would pass my information along to the contractor. I received one call back from him to give me a rough idea of the job involved. After calling back twice to try to set up an appointment for the work, I never received a call back. Very unprofessional in my opinion.
    - Daniel L.
  • A
    The team is very responsive. They performed high quality work in a timely manner. They have been able to help me with all my requests and some even without extra charges. The price is also very transparent. Would definitely hire again.
    - Joanna Z.
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Kitchen & Bath Remodel Contractors in Jersey City

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