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Party Rental reviews in Haddon Heights

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  • Most of my interaction with Anthony Party Rentals were fine, however there was one major problem and they way they suggested to resolve it has made me decide not to do business with them again.
    My wife and I were recently married in St. Croix and decided to throw a party for our friends and relatives.  Our yard was big enough, but we needed a few things, like chairs and tables.
    One item I rented was a 6 foot long, 8 burner propane grill.  I have a nice 2 burner grill, but cooking hot sausage, chicken, dogs and burgers for 70+ people would not work.  
    The grill, along with everything else, was delivered during the time window we had agreed upon.  The two guys working the truck were nice and easy to deal with.  The grill came shrink wrapped, but they didn't offer to take it off and I didn't think to check it.
    The next morning, I set up the grill and noticed  two problems: the grill was covered with grease, inside and out and the burners were so rusted as to be mostly unusable.  One burner had a hole in it over an inch wide, where all the flame came from, bypassing the rest of the jets.  Other burners were rusted over in spots so that the flame was not consistent across the burner.
    I tried using it anyway, but gave up after my wife noticed electrical tape wrapped around the propane line, apparently covering a leak.  This concerned her enough that she asked me not to use it.
    I ended up using my other grill, but I spent almost the entire party cooking instead of enjoying the time with our guests.
    I went out of town for a few days, but when I returned I wrote to Anthonys to complain.  I explained the situation and left it up to them to decide what, if anything, they could or would do.
    Here is their response:
    -----------------------------------------
    "I apologize for any inconvenience with the grill.  After speaking with my manager, we would like to extend a 20% discount on your next order with us.  Enjoy your 4th of July and I look forward to working with you again."
    -----------------------------------------
    They could have said that if I "called Saturday and complained that they would have refunded my money, but since I didn't there wasn't much they could do".  I would have accepted that answer, but instead they offered a discount for my next order.
    Next order?  They sent defective, dangerous equipment to me, and I should place my next order with them hoping they won't do it again?  Thanks anyway, Anthony.  
    Looking back on the experience, I remembered several little things wrong with the items they sent.  By themselves, it would not have bothered me that some of the chairs were old and had tape covering holes or that the 42 gallon trash cans I thought I was renting for $7.00 turned out to be disposable cardboard containers with a plastic liner that I purchased for $12.00 (the price was on the contract, but it differed from their catalog).
    All in all, I would say they don't want to, or cannot afford to, replace their worn out equipment.  I will try someone local next time.
    - Dave S.
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