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Explore Our Solution Center for Helpful Basement Waterproofer Articles

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6 Questions to Ask a Basement Waterproofing Contractor

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Unfinished basement with cracks

Basement Waterproofing reviews in Hackensack

  • B
    Select Basement Waterproofing Inc
    We went with Select Basement because of all the in-person quotes we received, their sales rep came across as being the most honest & sincere as opposed to the other companies' obnoxious sales reps.   He made himself available to answer all of our concerns/questions even when we would call him various times throughout the entire day.  The team worked tirelessly for 2 days straight & they were very pleasant and professional.  They also covered the upstairs entrance way with plastic to reduce dirt and dust. The crew supervisor was equally attentive in answering all of our questions. They worked efficiently & performed a huge job in a relatively short span of time. 
    We do wish that we would've been better informed of what to expect regarding the digging of the trench around the water heater & furnace, and carefully explained what our options were beforehand.  This particular finished area looks bad, like a jagged semi-circle around the utilities with deep cracks through to the concrete and 3 inches of gray plastic sticking up from the floor. Had we known this prior, we would've opted for the upgrade of a square grate system around the utilities.  We spoke to them about our concern and our only option to change this was to pay another $800 to reopen the trench.  For the amount of $$ already spent, we feel that we shouldn't have been left uncomfortable with any part of the job.  Also it was noticed after installation that one backup battery pump's discharge pipe was run way too long for only a 1/4 HP pump in which case the pump would not have been able to push the water the distance of the basement in the event of an emergency.  Thankfully the issue was caught & immediately rectified.  
    We recommend Select to potential costumers but advise them to make sure that they explain to you what the finished outcome will look like in painstaking detail for the entire perimeter of your basement & if they say anything that concerns you, ask what your options are & do this before they start drilling. Also keep in mind the lifetime warranty is only for the system (french drain trench/pipes, etc) and not the actual pumps.
    - Iris D.
  • F
    Arid Basement Waterproofing
    Arid performed an illegal job. They left me with a broken drain pipe which caused 2 (1 major- fecal backup) sewer backups. Illegal hook up to the city main sewer line. The crew they sent to do the work not only broke the pipe, but they covered it up with cement, collected the balance and left. The owner Jim Fusco reviewed the damages and denied they did it. I have pixs of before and after the broken pipe. I also have a video from an external plumber that clearly shows a piece of broken pipe in the main sewer line. I put a claim into their insurance company Western World Insurance Group for all damages and losses and remediation work that needs to be done in my basement. I find Arid Basement Waterproofing unreliable, insidious in their actions and have filed reports to the BBB, NJ of Banking and Insurance, etc. I could not allow this company's carelessness and unreliability to go unnoticed for the good of the general public. I am still trying to recoup my losses, etc.
    - Donna R.
  • A
    American A-1 Waterproofing
    Jeff communicated the job tasks and coordinated the work very well which lead to a pretty smooth and painless implementation
    - Jonathan O.
  • A
    Mad Waterproofing
    He did a good job, and I was pleased with the solution they came up with for the space. He was very responsive and prompt. They did a good job of cleaning up after the project was completed.
    - Michael H.
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Waterproofing Contractors in Hackensack

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