Appliance Master

A 262 Reviews

Founded 1983 • Angie's List since October 2008

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Awards & Badges

Angie's List Super Service Award badge
Super Service
Award 2020

Service Categories

Licensing

No License Required for Trade
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

Hours

Monday
8:00 AM - 6:00 PM
Tuesday
8:00 AM - 6:00 PM
Wednesday
8:00 AM - 6:00 PM
Thursday
8:00 AM - 6:00 PM
Friday
8:00 AM - 6:00 PM
Saturday
9:00 AM - 1:00 PM

Company Contact

15 Minneakoning Road Suite 313

Flemington, NJ 08822

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Description

We have been delivering exceptional, Same-Day appliance repair services since 1983. Our goal is to consistently provide excellent customer service, while getting your appliances repaired quickly so that you can get back to enjoying your life. I, Bill Cummins Guarantee it! Our Certified technicians are among the best trained and most professional in the industry. Our support staff oversees communication and will facilitate the entire process to get your repairs completed quickly. Appliance Master takes advantage of the latest technology available and reinvented the way we do business. As a result, we continue to provide excellent customer service, as reflected by our customer’s feedback and continued growth....

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Verified Reviews

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262 Total Reviews
Reviews by Rating
A Rated
219
B Rated
11
C Rated
5
D Rated
5
F Rated
22
Read reviews by category
appliance repair (252)small appliance repair (17)dryer vent cleaning (12)basement waterproofing (1)
Showing 1-10 of 262 reviews
A

RATED

02/16/2021

Mike, the tech, was very professional and thorough in his diagnostics and installation of the replacement parts. The appointment was made quickly and the parts arrived in a timely manner for installation. I would certainly recommend Appliance Master and will definitely use them again in the future!

DESCRIPTION OF WORK
My oven needed an igniter.

CATEGORY appliance repair

COST $400

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 02/16/2021

SERVICE PROVIDER RESPONSE

Thank you for your review! We're glad to hear how satisfied you are with our service and appreciate the feedback.
A

RATED

02/16/2021

The service was punctual and thorough. The Appliance Master technician was knowledgeable, polite and very easy to work with. All in all, a positive experience.

DESCRIPTION OF WORK
The drain pump on our Whirlpool washing machine needed to be replaced.

CATEGORY appliance repair

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 02/16/2021

SERVICE PROVIDER RESPONSE

Thank you for your review. Punctuality is very important to us because we value our customer's time and experience. We greatly appreciate your feedback.
F

RATED

02/02/2021

Terribly! After appointments were scheduled incorrectly, diagnosis was incorrect followed by wrong parts being ordered and no urgency from management to fix the issue at all; I would describe my experience as terrible. If you need your appliance repaired stay far away from Appliance Master in Flemington.

DESCRIPTION OF WORK
Kitchen stove repair

CATEGORY appliance repair

SERVICES PERFORMED? Yes

WORK COMPLETED ON 01/28/2021

SERVICE PROVIDER RESPONSE

You're right! Our scheduler confused you with another customer and moved the wrong appointment. For this I apologize. As for the diagnosis, Tom used his Samsung software to help diagnose the unit. He was instructed the issue was a control board that was then ordered. After installation the same failure occurred. Tom next followed up with a telephone call to Samsung. The Samsung tech support person...
A

RATED

01/28/2021

Great!! Tom arrived ON Time, explained everything clearly, explained what was needed for each repair and why it was needed. He even suggested that we do not do the suggested repair on one of the appliances because we might be better off buying a new one.

DESCRIPTION OF WORK
Repair on 3 appliances, refrigerator, dishwasher and oven.

CATEGORY appliance repair

COST $800

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 01/28/2021

SERVICE PROVIDER RESPONSE

Good Afternoon [Member Name Removed], Thank you for your review! Being honest with our customers is part of our company's core values. We greatly appreciate you giving us the opportunity to assist you with your appliance needs and wish you the best with finding a replacement dishwasher.
A

RATED

12/16/2020

Very well. The technician was prompt and professional!

DESCRIPTION OF WORK
Repair of the convection fan in my oven.

CATEGORY appliance repair

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 12/16/2020

SERVICE PROVIDER RESPONSE

Thank you for your review [Member Name Removed]! We appreciate you giving us the opportunity to fix your oven and wish you the best!
F

RATED

12/08/2020

The tech wasn't wearing ANY PPE; not even a mask, he had to remove some socks & smaller items from the top area of washer; it took him all of 20-30 minutes. He charged me over $180 & when I did my 2nd load of laundry I heard a loud noise & went in to find that during the spin the front of the machine had blown off & slammed against the inside of my folding doors. They only offer a 30 day labor war...

DESCRIPTION OF WORK
My washing machine was not finishing the spin cycle

CATEGORY small appliance repair

COST $182

SERVICES PERFORMED? Yes

WORK COMPLETED ON 11/15/2020

SERVICE PROVIDER RESPONSE

Hello [Member Name Removed], We're sorry to hear you were dissatisfied with our service and policies. On the invoice we sent to you on 6/16/2020 it clearly stated: "Your appliance has been professionally repaired and thoroughly tested for proper operation. In order to ensure your satisfaction and safety, please visually inspect your appliance and the surrounding area. Also, operate your appliance ...
B

RATED

11/13/2020

Good. it took almost 2 weeks to replace the part .

DESCRIPTION OF WORK
replace new motor pump for exhaust

CATEGORY appliance repair

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 11/13/2020

SERVICE PROVIDER RESPONSE

Thank you for your review. Unfortunately due to COVID-19, we are seeing significant delays and backorders on parts as well as an increase in the need for service. We are trying our best to complete repairs as quickly as possible for our customers.
A

RATED

11/06/2020

Great experience! I was worried about hiring a company that I was unfamiliar with, but took a chance because of their good reviews. I’m really glad I did. The technician was prompt, courteous & professional. He wore booties to protect my floors which I loved. He knew what the problem was right away and explained what he needed to do and got the parts right out of the truck. I knew exactly what I w...

DESCRIPTION OF WORK
Repair of leaking refrigerator

CATEGORY appliance repair

COST $300

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 11/04/2020

SERVICE PROVIDER RESPONSE

Thank you for the review! We appreciate you giving us the opportunity to work on your refrigerator and wish you all the best!
A

RATED

11/04/2020

Appliance seemed to correct itself. Technician said at some point I may need a new thermostat.

DESCRIPTION OF WORK
Evaluation of erratic temp. fluctuation. Inconsistent off on .

CATEGORY appliance repair

COST $95

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 11/03/2020

SERVICE PROVIDER RESPONSE

Thank you for the review!
F

RATED

09/29/2020

They did not even give me the common courtesy respond to my quote request.

DESCRIPTION OF WORK
Proposal quote

CATEGORY appliance repair

WORK COMPLETED ON 09/29/2020

SERVICE PROVIDER RESPONSE

Hello Mr. [Member Name Removed], We thank you for bringing this to our attention and find it unfortunate you found the need to leave a negative review despite us never servicing you. For the past few months we have been experiencing a higher than normal call and inquiry volume due to COVID-19. Had we seen your message sooner we would have explained that we do not install or service fire pits.

Services Offered

Same Day appliance repair service Whirlpool, Samsung, GE, Sub Zero, Viking, Kenmore, Electrolux, Maytag and many other brands expertly repaired and backed by 30 years in the business.

Services Not Offered

Appliance refinishing, Small appliance service

General Information
Free Estimates
No
Eco-Friendly Accreditations
No
Payment Options
MasterCard, American Express, Discover, Check, Visa
Senior Discount
10%
Emergency Service
Yes
Warranties
Yes