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Generator Repair reviews in Englewood

  • F
    I hate writing a review like this, but the way my Generator installation ended I would never hire All City again.  I looked at All City?s reviews on Angie?s List and almost all were positive.  One thing that I noticed is that on every negative review Mike (All City Owner) posted a reason why it wasn't his fault.  I expect Mike to respond to this review with a litany of excuses as to why my poor experience was my fault and not his.  It?s clear that as long as everything goes as planned All City is fine to work with, it?s when something doesn't go according to plan that you will run into serious issues with All City, not the least of which is the temper that the owner has.
    When I initially interviewed contractors one of the things that sold me on All City was Mike?s emphasis on his experience as a Generac dealer.  What he didn't tell me was that there is a difference between a dealer to install Generac generators and dealers that maintain their warranties.  Mike is not a dealer that maintains warranties because as he told me ?Generac doesn?t pay enough to make that worth it.?  This became relevant after the generator was installed.  At that point Mike told me that the ?Positive terminal on the battery was cracked? and that ?Skirt was defective? and couldn't fit on the base of the generator.  After I expressed disappointment that he had just installed the generator and now I had to get it repaired, Mike's response to me was, "What are you gonna do, s**t happens."
    At this point Mike tells me even though he had just installed the generator that he can not repair these items.  Only a warranty dealer can repair them.  Basically once he takes delivery he can?t make repairs to it.  To say this defies common sense is an understatement.   If this is truly Generac?s policy, and it appears to be, then it is up to the contractor who does the installation to make sure that any generator he gets has no defects in it.  What is unacceptable is that after I have spent $11,000 installing a generator to be told that I am now responsible for getting it repaired; even if those repairs are under warranty, what has effectively happened is I have paid for a generator that was not in proper working order.  After escalating to a Generac customer service manager, Mike agreed to install the battery terminal.  This took a considerable amount of time on the phone with Generac, something I never should have had to do.
    The Warranty

    Prior to my signing a contract with All City I was told the generator came with a 5 year manufacturer?s warranty and an option to pay $495 for a 5 year extended warranty.  Mike told me verbally and via email that with the extended warranty the warranty would be 10 years.  It became clear after I purchased the extended warranty that it was still a 5 year warranty.  What the ?Extended Warranty? does is add time on to when parts and labor are covered within the 5 year manufacturer?s warranty.  I don?t think Mike was being dishonest when he sold me the warranty, I think he truly didn't understand what the warranty was.  That Mike is a licensed Generac dealer and does not understand the warranty he is selling is disturbing.  After an email exchange with Mike about this his final response to me was ?if you need further clarification you call Generac personally.  If you don?t want the warranty I will give you your money back I make 40.00 on the transaction.?  I wonder how many of All City?s customers are out there believing they have ten year warranty.
    Failed Electrical Inspection Twice

    Both issues were minor, no stickers labeling the transfer switch a secondary power source and the electrical line to the generator was not secured properly.  When Mike came back to my house he adamantly told me that the stickers he had affixed to my meter and electrical panel were the ones that the inspector was referring to.  The second time the inspector returned, he failed the generator for the same issue.  Mike insisted that he was correct and after speaking with the electrical inspector in the town of Englewood it turned out he was and the generator passed inspection.
    Abusive and Angry Tirade

    When Mike returned to install the defective part he proceeded to instigate an argument with me about the first failed inspection and how it wasn't his fault that he couldn't initially repair the generator.  When I said to Mike, ?I don?t have time to argue with you, just install the part? he threw part he had come to install and yelled at me ?Why don?t you install it yourself!?  Seeing that he had lost his temper I began to walk away.  Mike continued yelling at me ? Don?t make me chase you around for the money you owe me?, "I'm not even getting paid for being out here" (neglecting the over $10,000 I had already paid him) and then ?Why don?t you get the guy who installed your s**t service to fix it? (I?m assuming that was in reference to the electrical panel I had installed by another vendor).  If I ever spoke to a customer like this at my job I would have been fired immediately, his conduct was unacceptable.
    The reason why the remaining payment hadn't been made at that point is because the generator failed inspection, per our contract the final payment was not due until the last inspection was passed.  Whether or not the inspector was wrong to fail him is beside the point, it failed.  One thing that has become clear in my interactions with Mike is that he is polite and professional up to the point that you question him.  Screaming and cursing at a customer is not acceptable in any profession, I don?t know why Mike doesn't know that.
    The other All City Employees were competent and did the main part of the job without any issue.  What Mike failed to do was take ownership of a situation that was his responsibility.  That theme ran through every problem I had with him.  It was always someone else?s responsibility.  Whatever issue came up it was never All City that was the problem:  The inspector was wrong or Generac had to fix the part or it was my fault for not understanding the manufacturer?s policies.   Mike didn't take responsibility for the job without being forced to.   He installed a generator that needed repairs and then tried to make it my responsibility, his customer, to get it repaired. It's unacceptable, whatever Generac's policy is, I bought the generator from All City.
    This was a major job, to spend the kind of money that I spent and to receive the kind of service I received, to get yelled at and cursed at, is unacceptable. It is important to note that Mike never apologized for his behavior, he clearly doesn't think he did anything wrong.  I have worked with multiple contractors since I bought my house and I have never had an experience where someone screamed at me and made statements like ?Don?t make me chase you around for the money you owe me?, this was after I had made every payment I owed on time, without any issue.  Because of Mike?s conduct, his misrepresentation of the warranty and the multiple inspections that had to be done and I think it would have been justified if I withheld the final payment.  In the interest of getting Mike out of my life I did make the payment.  I would not be comfortable ever having Mike at my house again.  Mike has a temper and when questioned or challenged on something he is a combative and angry guy.  I would advise anyone who is considering hiring All City to take that into consideration.
    - Darren L.
  • A
    Excellent. Work proceeded ver smoothly from start to finish. Very professional and I certainly will use them again. Not the cheapest but not the most expensive either. Thank you Angie!
    - Rosa G.
  • A
    MDL kept me informed during the entire process. They are knowledgeable, hard working and professional. Miguel and his crew are excellent. Will them in the future.

    - Steven B.
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Generator Services in Englewood

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