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Carpet Installation reviews in Emerson

Real People ~ Real Reviews ~ Real Results

  • I selected this business because a friend said her family has used them for years and that they "always stand behind their work" and will fix something if it's not to your satisfaction.
    They gave me a pretty hard sell during a "private sale," but comparison shopping since then has shown me that their prices are not that competitive. They were fair, however, for the market.
    The flooring materials themselves are nice, but I told the workers upon completion that I felt some unevenness in the floor and that it felt "wavy" to walk on them in a spot or two. They said there was nothing they could do and that it's supposed to feel like that. I called the manager 2 weeks later after trying to live with it, and informed her it just does not feel right and I should not have to walk on a subpar floor for $5K. She had her contractor call me back and he said he would come by in a few days. It never happened. 
    I got busy and forgot to follow up, but recently we noticed that our sliding glass doors are much harder to open and close, and it turns out that the way the workers cut the wood, it's just too close and is rubbing against the doors. I called again and was assured I will get a call back from the contractor. We will see if they rectify these situations. If so, I'll be happy to amend my review and ensure that they do, in fact, ensure customer satisfaction.
    I will say, however, I was surprised that they sent a crew who speaks little English to do the job and then nobody whom I dealt with in the store ever followed up to see how the job was completed. In a sales transaction totaling thousands of dollars, you would think that any kind of sales associate would follow up, as a basic tenet of business.
    - Jennifer W.
  • They are great. I would recommend them to anyone. They are very nice to deal with. They have also recommended me to someone who refinished and coated our hardwood floors and did a great job as well.
    - Patricia F.
  • The owner came to my home for carpet selection and estimate (free). They were very pleasant and efficient. It took about 2 weeks start to finish. The installation crew was very professional and clean, they vacuumed before they left, and touched up the baseboards that were scratched a little during installation. All in all it was a great experience.
    - PATRICE B.
  • Very well. The techs Julio & Manuel were on time, very professional, & pleasant. They did a very good job.
    - Joan A.
  • unknown
    - Elizabeth T.
  • Great Job! Men had to work around my disabled car to get their equipment into my house. My furniture looks great. Lucy in the office is such an asset!.



    - Elizabeth T.
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Carpet Installers in Emerson

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