Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

AAA Superior Construction LLC

Founded 1979 • Angie's List since September 2009

B Rated | 39 Reviews

Description

AAA-Superior is available to you 24 hours a day 7 days a week in the event of an emergency. We offer Free estimates for any Chimney, Roof, Gutter or Masonry project. AAA-Superior is CSIA Certified and State Licensed. To insure you are completely protected Superior Carries Workers Compensation Insurance in addition to a 2 million Dollar General liability policy. In addition our workers are fully trained and undergo and extensive background check prior to being hired. Our mission is 100% customer satisfaction. To better serve you AAA-Superior has locations in Bergen County, Hudson County, Essex County and Union County. You can Reach us Toll Free @ 1-877-319-1222 How can we Help you?...

Other local Pros in your area

A

Crudellos LLC

1  REVIEW
Crudellos LLC

Angie's List certified badge

Verified Reviews

A few reviews for this pro…

A

RATED

07/16/2018

Job well done, these guys knew exactly what they were doing and the new gutters look great.

DESCRIPTION OF WORK
Yankee gutter removal and replacement.

CATEGORY gutter repair,chimney repair

F

RATED

09/28/2017

The company postponed on us multiple times. When we requested our deposit back they promised they'd come the next day, which they did. The gutter work seems adequate, but they butchered our yard with the drainage work, including not digging down far enough (so PVC pipe shows above the ground) and throwing a couple inches of dirt on top of live grass. They left plastic shavings and large sharp meta...

DESCRIPTION OF WORK
We hired AAA Superior for gutter and drainage work.

CATEGORY gutter repair

B

RATED

09/19/2017

They were supposed to start today but they called me today to say that they think it might rain, they hope to start tomorrow. I chose them because they were priced the lowest and they were on Angie's List and their ratings were extremely high.

DESCRIPTION OF WORK
I am having new steps put in. They gave me a quote and I said "yes, I'd like you to them".

CATEGORY masonry

F

RATED

07/11/2017

2 Leaks in roof out of 3 leaks were fixed. AAA Superior was unable to fix the third leak. They returned 3 times to fix the leak and were unsuccessful. After the third time they did not return my call. I complained to the Better Business Bureau and asked for a portion returned. They were very rude and unprofessional in their response. I did not want them back at my property. I was very dissatisfied...

DESCRIPTION OF WORK
3 Leaks in Roof

CATEGORY roofing

F

RATED

11/07/2016

See above. It didn't. Awful customer service.

DESCRIPTION OF WORK
I had AAA Superior give us a quote for some masonry repair work due to a fire in our chimney last February 2016. We never got around to making those repairs deciding to do without the fireplace the remainder of that winter. A few weeks ago, I called them to come out and re-quote me for the work as I was now ready to have it done. The guy showed up on time, told me he didn't think we needed the repair work which we were told was necessary the prior visit but, our chimney did need a cleaning which we were aware of. We also needed a new ash dump door and a new hearth as the old one was damaged. He gave me a quote for all of this, and also for re-pointing the exterior of the chimney once the weather got good in 2017. We schedule the chimney cleaning for the following Saturday. Well something got screwed up in their scheduling department because the guy arrived thinking he was there for a quote again. He recognized us, apologized profusely and asked if we could reset it the following Saturday 11/5 since he was short handed for cleanings that day anyway. We agreed, it wasn't a huge deal at that point. We set up the appointment between 11am and noon. At noon, nobody had arrived. I called the office and spoke to Nick, who seemed confused and befuddled that I had an appointment set. He asked if he could call me back in a few minutes to check with his workers. He called back 15 minutes later to tell me they were running later than expected due to again, being short handed. I asked him what do you mean by running late? Is that 1/2 hour? An hour? 4 hours? He wouldn't give me any specific time and I became quite annoyed at that point. Now I hear him talking to someone else, complaining about ME! He's like what do you want me to do about it? I tell him I want an exact timeframe - what kind of business can't at least estimate somewhat when workers will show up? Plus, I was supposedly to be the first one that day anyway. He then offers me $25 off the price which, honestly I thought was an insult. I told him it isn't a matter of money - it's a matter of my time. I had other things planned for the day and we could not sit in the house with the slim hope that someone might eventually show up. He gave me zero assurance that the work would be done that day. I finally got good and disgusted and told them to forget the whole thing. Which is unfortunate because a) they lost work and money and b) they lost future work and money. Overall awful customer service, I don't understand how they can be in business if this is the way they handle their customers. I am now left scrambling trying to find someone to clean the chimney, of which they seem to be few and far between in our area.

CATEGORY chimney sweep,fireplaces

Services Offered

Chimney, roof, gutters, masonry new construction cleaned, repair, replacement.

Services Not Offered

Please Inquire

General Information
Free Estimates
Yes
Eco-Friendly Accreditations
No
Payment Options
Check, Visa, MasterCard, American Express, Discover
Emergency Service
Yes
Warranties
Yes