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Physical Therapy reviews in Edison

  • F
    Regency Heritage Nursing and Rehabilitation Center
    I chose this rehab, which makes it harder for my conscious. In the beginning it was good, I felt my Mom was safe.Then things turned bad. Nursing care lacked.. medications errors 2-3 times /week. Mom's a diabetic would check BS late. Pain meds not given as prescribed. Then the fall due to non communication to ancillary staff. Duly noted in PT notes that Mom could no longer stand but CNA decided to make her climb onto a scale instead of weighing her on a wheelchair scale.Note I am a nurse for over 20 yrs so I know what I'm talking about. Met with administration multiple times, saw no result except cover up. Nurses are set up to fail not enough staff per client, utilize agency nurses with no knowlegde to cover shifts. Medication delivery system so messed up that easy to have problems. Lack of staff contributes to poor care. Some CNA's hate their job and it shows. Residents are scared at night. On a positve note there were excellent charge nurses and CNA's that's why Mom stayed for over 50 days. 5 star rating NOT, NO WAY. Kitchen staff idiots Mom doesn't drink coffee took over45 days to get then to stop sending it food was usually overcooked (fish) noodles too hard to eat. Yes we met with the kitchen director also to no avail. The kicker is I ended up making them discharge her two days earlier then what THEY wanted. Note needed more medicare money,I had told social worker I was displeased with care and to have her discharge ready for 9/16/2016. Well nothing was done b/c we wanted our medicare money. When I got her discharged on 9/17 they did give me all the things I needed for home as best as they could telling me that on Monday they would write discharge orders and prescriptions for follow up VNA nursing care, merdications and PT at home. Monday came and 5pm passed called rehab center put on hold for 10 minutes and then told " Phylicia ( social worker) said she left you a message that the doctor and nurse practicioner will not ( refuse) to write any prescriptionsand to call my Mom's primary doctor. Mom was under their care for 50 days primary did not see her. Took me 3 days to get primary doctor was away. So we sent a 76 yr old woman home with nothing but LIES. Oh yes ,the grounds are beautiful here.If you choose this place you better watch your loved carefully and listen to them b/c this place is NOT what it claims. Note they only post reviews from selected residents, that is how they operate. I talked with many residents here. We were not the only ones with issues and medication errors. They just smile& pacify you, but just take the insurance money.I believe in a higher authority sooo one day they all will answer for their behavior.
    - Wendy J.
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Physical Therapists in Edison

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